Customer Support Specialist

6 Nights a Week

**Please only apply if you have the required experience and skills.**

**Please do not contact us directly. Only shortlisted candidates will be contacted**

Job Description

We are seeking a diligent and customer-oriented Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for managing transport bookings, handling transport administration tasks, providing on-call support to customers and drivers, and delivering exceptional customer service through email correspondence and Inbound/Outbound calls.

Please note: We are looking for someone with a very bubbly personality and strong phone manner. Excellent communication skills are a must!

Key Responsibilities:

• Transport Bookings: Efficiently coordinate and manage transport bookings, ensuring accurate scheduling and timely shipment processing.
• Transport Administration: Handle various administrative tasks related to transportation, including documentation, data entry, and record management.
• On-Call Support: Offer responsive on-call assistance to customers and drivers, addressing inquiries, concerns, or issues promptly.
• Email Correspondence: Professionally respond to customer inquiries via email, providing timely resolutions and maintaining high service standards.

Requirements:

• Excellent verbal and written communication skills with strong proficiency in English.
• Exceptional customer service skills, with a focus on delivering a positive experience.
• Proficient in computer applications and adaptable to new systems.
• Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Previous experience in logistics, transportation, or customer service is preferred but not essential.

Additional Information:

This position offers a great opportunity to work within a collaborative and fast-paced environment in the logistics sector. You will play a vital role in ensuring the smooth operation of transportation services and delivering exceptional support to both customers and partners.

If you&aposre a motivated individual with excellent communication skills and a passion for customer service, we encourage you to apply.