Posted:6 days ago|
Platform:
On-site
Full Time
Outbound call process (min. 100 - 120 calls in a day).
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Responsible to revert on emails and Requests based on the program.
Hike Education
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