Customer Support Representative

TITLE:

• Manage the process of Purchasing Goods from Foreign Supplier
• Manage the Import Logistics functions of allocated customers and Suppliers
• Manage the process for Order Management for Customers.
• Manage Customer Service functions of allocated customers and Suppliers.

MAJOR RESPONSIBILITIES:

• Order Management

• SO Creation.
• PO Creation and PO placement on Suppliers.
• Delivery Follow up and Record in ERP System.
• Follow up and expedite deliveries as per customers requirements.
• Coordination with Accounts and Finance for Supplier payments.
• Coordinate with Accounts team for raising customer Invoices.
• Customer Portal Management for selected Customers for APO.

• Import Logistics

• Coordination with Suppliers Shipping Department (International Location) for Shipment of Goods to customers.
• Liaise with customer FF for pick-up of goods in International Location.
• Create and manage documentation for Imports and Exports of goods from international location.
• Switch BL for Drop shipments and trans-shipments.
• Develop and maintain Relationships with FF for efficient shipment handling.
• Coordinate with Warehouse for GRN / Out bound Shipment / Inbound Shipment Information.
• Coordinate with customers shipping department for any documentation requirements for GRN at customers Site.
• Coordinate with Warehouse for supporting special requests from customer on Labels / Special Coding / Special Packing etc.

• Customer Service

• Manage communication with customer on PO Acknowledgement, Delivery Dates, Proforma Invoice etc.
• Payment Follow ups and AR reconciliation of customers and suppliers with help of Accounts team.
• Handling Customer requests on Expedites.
• Handling customer Service Requests on RMA or any other post sales issues with customers.
• Communicate with Suppliers on Specific Requests from customers on Part Ordering.

SKILL REQUIREMENTS:

• Earlier Experience in Similar Role (Import Purchase + Order Management + Import Logistics) in a Professional Indian or MNC organization.
• Good & Pleasant Communication skills (English , Hindi and Kannada )
• 4-8 years of Work Experience in Similar Operations.
• Time management, organizational and negotiation skills.
• PC proficient.
• Team Player.
• Quick Learner.

COMPENSATION:

• Annual Fixed Salary based on Experience.
• Bonus / Incentives based on the overall Company performance as and when declared by the management.