Customer Support Representative

As a skilled customer support executive, your role will involve addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Your responsibilities will include providing accurate information about products or services, guiding customers in making informed decisions, and maintaining a deep understanding of company offerings to address customer concerns effectively. You will be expected to respond to customer inquiries through various channels such as phone, email, and chat, escalate complex issues when necessary, and maintain detailed records of customer interactions. Key Responsibilities: - Address customer inquiries and resolve issues promptly - Provide accurate information about products or services - Guide customers in making informed decisions - Maintain a deep understanding of company products, services, and policies - Respond to customer inquiries through phone, email, and chat - Escalate complex issues to higher authorities - Maintain detailed records of customer interactions and inquiries Qualifications Required: - Exceptional problem-solving skills - Strong communication skills - Customer-oriented professional - Passionate about providing outstanding customer support The company offers a competitive salary, a collaborative work environment, opportunities for professional growth, and comprehensive employee benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule is a day shift from Monday to Friday with a performance bonus. The preferred education level is Higher Secondary (12th Pass). The work location is in person. If you are a customer-oriented professional with exceptional problem-solving and communication skills, passionate about providing outstanding customer support, we encourage you to apply for this position.,