20954 Customer Support Jobs - Page 3

Job Opportunity: US voice process Job Type: Full-Time (On-Roll) Salary: upto 30 k Locations: Bangalore Candidates must speak excellent English Eligibility Criteria: Graduates / Undergraduates with excellent English communication Freshers with strong communication OR 1+ year of voice process experience Willing to work in night shifts & join immediately Must be from Bangalore or willing to relocate Interview Process (Virtual): HR Screening Assessment (Online) V&A Round Final Ops Interview Interested candidate : Hr Varsha (9251688428) varsha.glorious@gmail.com

As a Customer Relationship Manager at FreshBay, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and loyalty. Acting as the primary point of contact, you will address customer queries, concerns, and issues efficiently through email, phone, or chat. Your role will involve providing product or service-related support, guiding customers on best practices, and maximizing the value of our offerings. Monitoring customer engagement and proactively addressing potential churn risks will be a key aspect of your responsibilities. Collaborating with internal teams such as sales, marketing, and operations is essential to ensure seamless customer experiences. Additionally, you will collect and analyze customer feedback to suggest improvements to our products or services. Your role will also involve maintaining accurate records of customer interactions and updates in our CRM system. FreshBay is a prominent supplier of fruits & vegetables in the Delhi NCR region, catering to multi-brand stores, banquets, restaurants, hospital chains, individual stores, online, and direct customers. Join us in delivering exceptional customer experiences and driving customer satisfaction.,

We are looking candidate who have experience in Health care domain as a customer support and .. We are looking for a dedicated ,We are looking customer support and telesales and collection . we have almost 90 openings if any one is looking as this profile just give mea cal good english and as well as hindi

You will be joining Vasumatha Softech Solutions, a well-established digital marketing company based in India. As a Customer Service Representative, your main responsibility will be to provide top-notch support to our valued customers, ensuring their satisfaction through exceptional service. Your role will include addressing customer queries, resolving issues, and ensuring a positive experience for all our customers. To excel in this role, you should possess strong customer service skills, a deep understanding of customer satisfaction and experience, and excellent communication and interpersonal abilities. Troubleshooting and problem-solving skills are crucial for efficiently addressing customer concerns. Previous experience in handling customer queries and resolving issues is highly desirable. While not mandatory, knowledge of digital marketing and web design would be advantageous for this position. The minimum educational requirement for this role is a high school diploma or equivalent. If you are passionate about delivering outstanding customer support and creating positive customer experiences, we would love to have you on our team in Patna.,

Job Description You will be working as a Telesales Executive at Nestor Homes, Bihar, India, in a full-time on-site role. Your main responsibilities will include making outbound sales calls, generating leads, offering customer support, and nurturing customer relationships. Additionally, you will need to effectively follow up on leads, close sales, and achieve sales targets. To excel in this role, you should possess strong communication skills, proficiency in customer service and support, experience in lead generation and sales, the ability to work both independently and collaboratively, excellent problem-solving and negotiation abilities, and preferably, previous experience in a similar position. A Bachelor's degree in Business, Marketing, or a related field would be advantageous. Join us at Nestor Homes and contribute to our sales team by showcasing your expertise in telesales and customer relationship management.,

You will be joining SkyBook Global, a leading Travel BPO company based in Kozhikode, specializing in Travel Outsourcing and Consulting Services. Your role as a Visa Processing and Documentation Executive will involve guiding customers through visa application procedures, liaising with embassies/consulates, managing travel documentation, and ensuring a seamless visa process. Additionally, you will handle international and domestic travel documentation requirements and provide vital support to the travel operations team. Your responsibilities will include assisting clients with visa documentation for various countries, collaborating with embassies/consulates for timely submissions, addressing product queries to facilitate travel-related sales, staying updated on visa regulations and travel documentation processes, ensuring operational smoothness through internal and external teamwork, and aiding in hotel bookings, flight arrangements, and other travel services. To excel in this role, you must have prior experience in a similar position in the GCC region, possess extensive knowledge of domestic and international travel destinations, be proficient in GDS systems like Amadeus/Galileo and hotel booking platforms, demonstrate strong skills in Microsoft Office and general computer operations, be willing to work according to GCC time zones, and exhibit a collaborative mindset with a keenness for learning, performing, and advancing in your career. This is a full-time, permanent position with a day and morning shift schedule. The job requires at least 2 years of experience in visa filing and is based in Kozhikode, Kerala, with in-person work location.,

The role requires you to process transactions in accordance with Service Level Agreements, while following appropriate accounting, finance, and/or Human Resources policies and procedures. You will need to identify discrepancies, clear errors, and perform route-cause analysis. Additionally, you are expected to contribute to the continuous improvement of all areas within the process scope and track and report specific Service Level Agreement requirements and metrics. Your key accountabilities will include processing transactions in accordance with Service Level Agreements, maintaining and updating the team's records management for tracking, communications, and continuous improvement purposes, performing specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Furthermore, you will review documents for completeness and accuracy, analyze system reports to ensure accuracy, prepare various reports, communicate with customers to obtain correct information, and operate a computer system for data analysis. You may also be required to talk to customers, clients, or suppliers over the phone and apply analytical techniques to perform statistical analyses and create accurate charts, tables, and graphs. It is crucial to maintain a high-quality customer-focused orientation, effectively communicate findings, make recommendations, and facilitate training and support for hotel general management/accounting staff. To be successful in this role, you should possess an Associate Degree, Bachelor's Degree, technical institute degree/certificate, or an equivalent combination of education and work-related experience. You are required to have 1 to 3 years of progressive work-related experience with demonstrated proficiency in one or more functions related to the position. Technical skills and knowledge in People Soft or other E.R.P. systems finance, accounting, and/or Human Resources modules are essential. At IHG Hotels & Resorts, we value delivering True Hospitality for Good on a global scale. We offer a unique culture, brilliant colleagues, and various corporate opportunities to broaden your horizons and achieve your career goals. With a focus on growth and performance, we aim to be the hotel company of choice that guests and owners love. Flexibility, balance, and wellbeing are key aspects of our company culture, and we provide a wide range of benefits to support your work-life balance and professional growth. If you believe you'd be a great fit for the job, even if you don't meet every single requirement, we encourage you to hit the "Apply" button and start your journey with us today.,

As a Junior Sales Representative at Prakriti Herbals, you will play a crucial role in connecting with hotels across India and introducing them to our luxurious herbal hotel amenity range. Your responsibilities will include calling hotel leads to showcase our product range, maintaining consistent follow-ups, identifying key decision-makers, collaborating with the senior sales team, and assisting in organizing meetings. To excel in this role, we are looking for individuals with up to 1 year of experience in telecalling, sales, or customer support. Strong communication skills in English or Hindi are essential, and knowledge of regional languages is a bonus. You should possess a friendly and professional demeanor, be goal-oriented, and have a keen interest in hotel operations. Your curiosity, willingness to learn, and desire to make a real impact will be highly valued in our team. Joining us at Prakriti Herbals means becoming part of a growing herbal brand trusted by India's leading hospitality chains. You will receive training, mentorship, and support to enhance your sales skills and advance your career. Our team is young, dynamic, and driven, offering a vibrant work environment where you can thrive. This position also presents opportunities for growth into full-time field sales or key account roles within the company. If you are excited about the prospect of contributing to our team and making a difference in the hospitality industry, we invite you to send your resume to info@prakritiherbals.in with the subject "Junior Sales - Hotel Leads". We look forward to hearing from you and potentially welcoming you to our team at Prakriti Herbals.,

As an E-commerce Customer Care representative for the website and marketplace, your primary responsibility will be managing customer calls and emails. It is essential to ensure that all customer inquiries and concerns are attended to and addressed promptly. Customer calls should be handled within the designated customer care time on the same day, and all emails need to be replied to within 24 hours with appropriate solutions. Guiding customers seeking support on order placement and following up with them will be part of your daily tasks. Additionally, handling customer complaints promptly and efficiently is crucial. Complaints should be addressed within 3-5 hours, and coordination with the E-commerce team is necessary to ensure resolution. Keeping a record of all complaints and sharing a monthly report on frequently complained areas is also required. Communication and presentation skills are vital in this role. Active listening, gentle communication, and addressing customers in their preferred language (Tamil/English) are essential. It is important to maintain patience and composure during customer escalations and not take things personally. Developing persuasion skills to provide customers with the right information and guide them towards suitable products is key to achieving sales conversion. Maintaining a record of customer calls on a daily basis and sharing a consolidated monthly call report, including any escalations requested by customers, is part of the job. Additionally, ensuring 100% product knowledge to assist customers in choosing the right products and sharing reports on sales conversions made during the month are part of the responsibilities. This position is full-time and open to fresher candidates with at least 1 year of experience in customer support. Benefits include Provident Fund, a day shift schedule, and a yearly bonus. If you are looking to work in a dynamic environment where customer satisfaction is a top priority, this role could be the perfect fit for you.,

You will be working as a Sales Executive for Sacc Innovative System Pvt Ltd, a water treatment equipment supplier company, based in Hyderabad. As a Sales Executive, your primary responsibilities will include managing client details, identifying and pursuing new sales opportunities, and formulating effective sales strategies. It will be your duty to meet and surpass sales targets, nurture customer relationships, and deliver exceptional customer support. Additionally, you will be expected to conduct market research, compile sales reports, and collaborate closely with the marketing team to synchronize sales and marketing initiatives. To excel in this role, you must possess strong skills in client relationship management, customer support, and customer relationship building. Proficiency in devising sales strategies and processes, as well as capabilities in market research and sales reporting, are essential. Your success will be measured by your ability to achieve and exceed sales objectives, along with your adept communication and negotiation abilities. The role demands both independent work and effective teamwork, while any prior experience in the sales industry would be advantageous. A Bachelor's degree in Business, Marketing, or a related field is preferred. If you are ready to take on the challenge of driving sales growth, building fruitful client relationships, and contributing to the success of Sacc Innovative System Pvt Ltd, we invite you to apply for this exciting opportunity.,

As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, and repair of instruments and systems at customer sites. Your role involves providing on-site support, troubleshooting technical issues, and ensuring all service-related activities are completed to a high standard. Acting as the key contact between the company and customers, your focus will be on ensuring customer satisfaction with technical services. Your key responsibilities will include installing and configuring equipment at customer sites according to company standards, performing regular maintenance, diagnostics, and repairs, providing on-site technical support and guidance to customers, training customers on proper equipment usage and maintenance procedures, maintaining accurate service reports and documentation, quickly diagnosing and resolving technical issues, collaborating with other teams to ensure effective service delivery, and following safety protocols and industry regulations. To qualify for this position, you should ideally have a degree in electronics engineering or a related technical field, along with 4-7 years of experience in a field service or technical support role, preferably in a similar industry. Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics, along with excellent analytical and problem-solving skills, is essential. Strong communication skills, customer service orientation, and the ability to work in various clinical environments are also important for this role. This position will require regular travel to customer locations, both locally and possibly internationally, and flexible hours based on customer needs and service requirements. You should be prepared to work in a variety of settings, including medical environments.,

You will be responsible for software testing, troubleshooting, and providing customer support. Your duties will include gathering customer feedback through phone, online, and remote access. You will also be expected to gather customer requirements for new deliveries and prepare software builds for deployments. Additionally, you will assist module owners in maintaining necessary documentations and writing user manuals. The ideal candidate for this position should possess a B.Tech (IT/CSE) or BCA/BSc (IT) / Diploma with relevant skills or any other equivalent qualification. You should have sound interpersonal skills and a good working knowledge of MS Word and Excel. Good troubleshooting, documentation, and presentation skills are also essential for this role. While desirable, 0-1 year of relevant experience is recommended for this position. The compensation for this role includes a starting salary of Rs 1.2 to 1.8 lac per annum, plus mobile phone and travel allowance. The final salary will depend on your relevant experience and proficiency in the required skills. This position is located in Amritsar.,

AdPushup is a venture-backed ad revenue optimization platform and Google Certified Publishing Partner (GCPP) that aims to assist numerous web publishers in enhancing their revenue through the use of innovative technology integrated into the ad revenue optimization platform. Our diverse team comprises engineers, marketers, product evangelists, and customer success specialists, all working towards a shared objective of supporting publishers in achieving success and empowering the free web. Our primary offerings include: - AdPushup: Our flagship product, AdPushup, is an ad revenue optimization platform meticulously crafted to help web publishers boost their ad revenue via intelligent ad layout optimization, header bidding, ad refresh, and A/B testing. We customize AdPushup's solutions to cater to the unique requirements of each publisher, ensuring optimal outcomes. - AdRecover: AdRecover is a pro-user solution designed to recover lost revenue resulting from ad-blocked traffic. By simply embedding a single line of Javascript, website owners can implement AdRecover to enable ad delivery to visitors utilizing ad-blocking extensions. AdRecover prioritizes user experience, creating a mutually beneficial scenario for both visitors and publishers. It educates users on the importance of banner ads in maintaining free, accessible information and unbiased editorial content. Users also have the option to provide feedback on ads they dislike, prompting us to take swift action. Your day-to-day responsibilities will involve: - Onboarding new publishers, configuring ad layouts, and managing Demand Operation Management for each publisher. - Overseeing DFP, Header Bidding, and individual tag-based partners to establish ad optimization strategies, continuously testing and evaluating outcomes to enhance yield. - Resolving customer queries promptly and effectively. - Creating a Knowledge Base (KB) and canned responses for common queries. - Collaborating with internal teams to address their concerns. - Assisting users in comprehending the tool/product better. - Ensuring optimal usage of AdPushup by users, optimizing their ad layouts, demand, and ultimately, their yield. Key qualifications include: - Proficiency in analytics, ad networks (AdSense, AdX, and DFP), A/B testing, customer support, and SaaS. - Sound knowledge of HTML, JS, debugging, and Ad Operations. - Familiarity with Regular Expressions and their application. - Proactiveness, problem-solving skills, and a curious mindset. - Exceptional written and verbal communication abilities. - A data-driven approach (Experiment and Optimize!). - Team player attitude with leadership qualities to handle challenging situations and guide team members as needed. - Understanding of CRM and its management. Why choose to work with AdPushup - Joining a rapidly growing company ranked 154 on the Inc 5000 2020 list, with a remarkable 2,518% growth rate. - Embracing a culture that values employees, fosters an autonomous, transparent, and ethical work environment, and promotes open and direct communication among colleagues and business partners. - Engaging in challenging opportunities that encourage personal and professional growth by stepping outside the comfort zone and continuously pushing boundaries. - Enjoying flexibility to shape your role with new challenges and avenues for learning and development.,

The Customer Service Representative role in Kasaragod is a full-time on-site position that requires managing customer interactions, providing support, ensuring satisfaction, and improving the overall experience. Your responsibilities will include responding to inquiries, resolving issues, and maintaining professional communication with customers. To excel in this role, you should possess strong customer service, support, and communication skills. Your ability to enhance customer satisfaction and experience will be crucial. Problem-solving skills, effective teamwork, and experience in digital advertising or a related field will be advantageous. A Bachelor's degree in Business, Communications, or a related field is preferred. If you are looking for an opportunity to utilize your customer service skills and contribute to a positive customer experience, this role may be the perfect fit for you.,

This is a full-time on-site role for a Process and Technical Support Specialist at M/s Omega Plasto Ltd located in Chennai. As a Process / Technical Support Specialist, you will be responsible for providing technical assistance and support to customers, troubleshooting technical issues, and ensuring customer satisfaction in PVC processing. It is preferred that candidates have experience in areas related to Pipes, Profiles, Injection Molding, Foam Board, etc. The ideal candidate will have less than 8-10 years of experience in the field.,

The Project Manager will work with consultants and clients to implement solutions around Salesforce. You will be responsible for overseeing the production of deliverables, managing and running complex enterprise projects, ensuring timely closeout of requirements and projects, providing timely status updates to the clients, and working closely with various technical and non-technical team members. Your Impact Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by the team before passing them to the client. Effectively applies our methodology and enforces project standards. Prepares for engagement reviews and quality assurance procedures. Identifies and manages project risk. Ensures project documents are complete, current, and stored appropriately. Reviews the status reports of team members and addresses issues promptly. Your Skills And Experience You should have 5+ years of proficiency in project management or business analysis of software deployment, along with 3+ years of hands-on experience with one or more Salesforce applications. Ability to lead both small and enterprise engagements, facilitate meetings, lead customer support projects, mentor teams of junior team members, and effectively manage client escalations. Ability to pivot and adapt in a fast-paced environment. Interest in and ability to effectively manage a portfolio of 6-8 projects and provide project governance over 4-6 additional projects. You should be detail-oriented and have a flexible mindset. Ability to work creatively and analytically in a problem-solving environment. Ability to challenge, innovate, lead, and drive projects to close. Strong communication (written and oral), interpersonal, and relationship-building skills. Salesforce Certifications are preferred. What Sets You Apart Having Salesforce Certifications, PMP, Scrum, or sAFE certifications will set you apart in this role.,

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include leading a growing team of support professionals, establishing a high-performing function that consistently exceeds service level expectations, and fostering a culture of accountability, empathy, and growth. The ideal candidate for this role should possess a strong operational background with experience supporting B2B enterprise customers and a proven track record of delivering high CSAT/SLA metrics while effectively scaling for growth. Key Responsibilities: - Define the vision, goals, and roadmap for the global support function. - Lead and scale a distributed team of support managers, leads, and agents. - Monitor key performance metrics such as CSAT, NPS, SLA, FRT, TTR, etc. - Ensure a consistent, high-quality customer support experience across multiple channels. - Advocate for the voice of the customer within the organization and influence product and engineering roadmaps. - Implement scalable support processes, workflows, and knowledge management practices. - Utilize support tools like Zendesk, Intercom, Salesforce, or similar platforms effectively. - Incorporate automation, AI, and self-service strategies to enhance responsiveness and reduce ticket volume. - Collaborate with cross-functional teams to address complex issues and proactively support account health. - Recruit, train, and develop top talent while fostering a culture of growth and accountability. - Design onboarding and training programs to enhance product knowledge and support delivery. Qualifications: - Bachelor's degree in Business, Technology, or related field; MBA is a plus. - 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. - Proven experience in leading SaaS support operations at scale for B2B enterprise-grade products. - Deep understanding of SaaS metrics, customer lifecycle, and escalation management. - Proficiency in support tools and platforms like Zendesk, Salesforce Service Cloud, Intercom, Jira. - Strong analytical skills with a focus on KPIs, reporting, and operational improvement. Desired Skills: - Extensive knowledge of SaaS business models and the end-to-end customer lifecycle. - Expertise in customer support operations, KPIs, and support analytics. - Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms. - Exceptional communication and interpersonal skills for effective collaboration. - Strong problem-solving, decision-making, and data analysis capabilities. - Ability to manage remote, cross-cultural teams and excel in a virtual-first workplace. Join Responsive to work on impactful solutions, collaborate with a passionate team, and grow your career in an inclusive environment with competitive benefits.,

You are looking for a Telecaller to join a dynamic team and embark on a rewarding career journey. As a Telecaller, you will be responsible for contacting customers over the telephone in a customer service capacity. Your main duties will include making outbound calls to promote products and services, as well as following up on recent purchases. Additionally, you will respond to customer inquiries, provide information about products and services, and handle and resolve customer complaints by offering appropriate solutions. It will be your responsibility to keep detailed records of all customer interactions and transactions, ensuring that customer information is accurately updated in the database as needed. Meeting and exceeding sales targets and customer satisfaction goals will be crucial in this role. To achieve this, you must continuously enhance your product and service knowledge to deliver accurate information to customers. Staying up-to-date with industry developments and being knowledgeable about competitor offerings will be essential. You will need to adhere to all company policies and procedures, especially those related to confidentiality and data security. Participation in training and development opportunities to improve your skills and knowledge will be encouraged. Key skills for success in this role include back-office customer service, handling customer complaints, providing customer care, effective customer interaction, sales, customer support, computer proficiency, voice processes, customer satisfaction, outbound telecalling, and effective communication skills. Familiarity with social media will be beneficial. This is a full-time position with the opportunity to work day shifts, morning shifts, or night shifts. The work location is in person.,

The Content & Customer Engagement Specialist position in the Marketing & Customer Relations department, based in North Goa, is a full-time role that requires a versatile and creative individual to join the team. This role involves a combination of copywriting, visual content creation, customer support, and OTA management to effectively connect and engage with customers through digital channels. As a Content & Customer Engagement Specialist, you will be responsible for tasks such as crafting compelling copy for OTAs and social media, capturing high-quality photos and videos of properties, recording video testimonials from satisfied customers, and managing customer inquiries. The ideal candidate for this role should be a strong communicator with experience in content creation, digital marketing, and customer relations. They should be comfortable managing online interactions and fostering positive customer experiences. The key responsibilities of this position include: Customer Engagement & Support: - Handling inquiries and customer support requests across OTA channels, email, phone, and social media - Responding to customer queries, comments, and messages in a timely and professional manner - Addressing OTA channel inquiries, managing booking requests, and assisting customers through the reservation process Copywriting & Content Creation for OTAs and Social Media: - Writing engaging, SEO-optimised copy for OTA listings and developing creative social media content - Showcasing property features, amenities, local attractions, and special offers across platforms Photography & Videography: - Capturing professional-quality photos and videos of properties to highlight key selling points - Recording authentic video testimonials from customers to strengthen brand trust and reputation Media Editing & Design: - Editing photos, videos, and graphics using software tools like Adobe Photoshop, Lightroom, and Canva - Producing engaging visuals that align with brand guidelines and maintain consistency across all digital channels Performance Tracking & Optimization: - Tracking performance metrics for content and customer interactions on OTAs and social media platforms - Analyzing engagement trends to refine strategies and optimize content based on data insights and customer feedback The requirements for this role include a Bachelor's degree in Marketing, Communications, Digital Media, or a related field, or equivalent work experience. Additionally, the ideal candidate should have 2+ years of experience in content creation, digital marketing, or customer relations, preferably in the hospitality, real estate, or travel industry. Strong communication skills, proficiency in photography and videography, copywriting expertise, and knowledge of social media and OTA platforms are essential competencies for this position. Preferred qualifications include experience in SEO for digital content on OTA platforms, familiarity with CRM tools and social media management platforms, and knowledge of current trends in digital content creation and customer engagement. Joining this team offers a competitive salary and benefits package, a collaborative and creative work environment, opportunities for professional development and growth in digital marketing, and the chance to be part of a dynamic team focused on delivering exceptional experiences for clients and customers. To apply for this position, interested candidates are required to submit their resume, cover letter, and a portfolio showcasing their writing, photography, and video work. Applications will be reviewed on a rolling basis.,

Job Description: As a Customer Service Representative at Defence Wards Matrimony in Panchkula, you will be responsible for providing exceptional customer support to ensure customer satisfaction and enhance overall customer experience. Your role will involve managing customer service inquiries, utilizing your strong communication and interpersonal skills to address customer needs effectively. In addition, your excellent problem-solving abilities will play a key role in resolving issues and ensuring a positive interaction with customers. While previous experience in a customer service role is advantageous, a Bachelor's degree is also considered a plus for this full-time on-site position. If you possess Customer Service Representatives and Customer Support skills, along with a focus on Customer Satisfaction and Customer Experience, we invite you to join our team and contribute to creating a positive customer-centric environment at Defence Wards Matrimony.,

You will be responsible for managing customer interactions through various channels such as phone, email, or chat in a professional and timely manner. Your primary duties will include resolving customer queries, issues, or complaints with accuracy and empathy, as well as maintaining detailed records of these interactions in the system. Additionally, you will collaborate with internal teams for escalations and resolution follow-ups while upholding service quality standards and contributing to continuous improvement efforts. To qualify for this role, you should have a minimum educational background of 12th Pass, Diploma, Graduate, or Postgraduate. Freshers as well as experienced professionals with up to 3 years of relevant experience are encouraged to apply. Key skills required for this position include excellent verbal and written communication in English, strong interpersonal and problem-solving abilities, basic computer proficiency (MS Office, typing skills), and the ability to work in a fast-paced, team-oriented environment. You should also be willing to work in rotational shifts, including night shifts. In return, we offer a competitive salary with performance-based incentives, night shift allowances, and cab facilities. You will also receive a one-time complimentary meal during shifts and have opportunities for internal growth and role advancement. This role will provide you with exposure to international client processes and professional development opportunities. If you are passionate about customer relationship management, customer service, customer support, customer success, customer retention, and have a high level of English proficiency, we encourage you to apply for the position of Process Associate for an International Voice and Non-Voice Process.,

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,

As a Technical Documentation Specialist at our company located in Nashik, you will play a crucial role in creating, managing, and maintaining technical and business documentation. Your responsibilities will include interviewing subject matter experts, developing high-quality documentation, collaborating with internal teams, organizing information effectively, and ensuring that documentation meets company standards and compliance requirements. You will work closely with subject matter experts to gather technical and business-related information, and then proceed to develop, write, and maintain various types of documentation such as user guides, technical manuals, business documentation, API documentation, and FAQs. Collaboration with internal teams including engineering, product management, and customer support will be essential to ensure the accuracy and completeness of the documentation. Your role will also involve organizing and structuring information in a clear, accessible, and logical manner, as well as utilizing AI tools to enhance documentation processes and improve efficiency. It will be your responsibility to keep the documentation up to date with new features, updates, and changes in product offerings, while also ensuring that technical concepts are communicated effectively to both technical and non-technical audiences. To qualify for this position, you should possess a Bachelor's degree in Engineering, Computer Science, or a related technical field, along with proven experience in technical documentation, preferably in a software or technology-driven environment. Strong understanding and interpretation of code, APIs, and system architecture are necessary, as well as excellent written and verbal communication skills in English. Experience in creating documentation for technical and business audiences, expertise in using AI-driven tools for documentation, and strong organizational skills with attention to detail are additional qualifications required. Familiarity with FHIR, APIs, software development methodologies, industry-standard documentation tools, Agile development environments, and OCR and related AI technologies are considered advantageous for this role. If you are a self-motivated individual who can work independently and collaboratively in a fast-paced environment, we encourage you to apply for this position and become a valuable member of our team.,

As the main point of contact for customer queries, you will be responsible for addressing customer inquiries via email, chat, and phone. Your role will involve managing the post-purchase journey, which includes order tracking, issue resolution, and processing returns. It is essential to handle customer complaints with professionalism, empathy, and provide swift resolutions. Collaboration with logistics and product teams to troubleshoot issues will be a key part of your responsibilities. Identifying and escalating common customer pain points to enhance the overall customer experience is crucial. You will also be tasked with creating and maintaining accurate, clear, and concise support documentation and FAQs. Monitoring customer satisfaction metrics and contributing to improving CSAT scores will be integral to your role. The ideal candidate should possess a minimum of 2 years of experience in customer support, customer experience, or customer success roles. Fluency in English (both written and spoken) is required, with Hindi proficiency considered a plus. Strong problem-solving skills and a customer-first attitude are essential. Excellent written and verbal communication skills are a must. A genuine passion for helping people and an interest in food or home products would be advantageous. This is a full-time position that requires in-person work at the designated location.,

As a Customer Service representative at JIE LIAN MOBILE INDIA PRIVATE LIMITED, located in Shahdol, you will play a crucial role in handling customer inquiries and providing support to ensure customer satisfaction. Your responsibilities will include maintaining phone etiquette, enhancing the overall customer experience, and resolving customer issues effectively. To excel in this role, you must possess strong Customer Service, Customer Support, and Customer Experience skills. Proficiency in Phone Etiquette is essential, along with a proven track record of ensuring Customer Satisfaction. Your communication and interpersonal skills will be key in interacting with customers and addressing their needs promptly. Your day-to-day tasks will involve answering calls, responding to emails, and maintaining detailed records of customer interactions. Your ability to work on-site in Shahdol is a requirement for this full-time position. While a high school diploma or equivalent is necessary, additional qualifications in customer service or related fields will be considered a plus. If you are passionate about delivering excellence in customer service and are dedicated to ensuring customer satisfaction, we invite you to join our team at JIE LIAN MOBILE INDIA PRIVATE LIMITED.,