20954 Customer Support Jobs - Page 4

A Customer Relations Officer is a crucial team member at the forefront of any organization, responsible for cultivating and maintaining positive customer relationships to ensure a delightful customer experience. Your role will involve direct interaction with customers, addressing their inquiries, resolving complaints efficiently, and providing detailed information about the products or services offered by the company. By delivering exceptional service and support, you will play a pivotal role in enhancing customer satisfaction, retention, and brand loyalty. As a skilled Customer Relations Officer, you will act as a bridge between customers and the company, ensuring that customer feedback is valued and their issues are promptly resolved. Additionally, your role will involve collecting customer feedback to aid in the development of service strategies and the enhancement of product offerings to better meet customer needs. To excel in this role, you must possess outstanding communication skills, patience, empathy, and a problem-solving mindset to effectively manage diverse customer-related tasks. Your responsibilities will include responding promptly to customer inquiries, efficiently resolving product or service complaints to the customers" satisfaction, maintaining detailed records of customer interactions and transactions, coordinating with internal departments to meet customer needs, providing feedback based on customer interactions to improve products or services, identifying and assessing customers" needs to enhance satisfaction and retention, building trust-based relationships through transparent communication, assisting in creating customer relationship management strategies and initiatives, staying updated on the company's products, services, and policies for accurate information dissemination, conducting follow-up communications with customers to ensure all concerns are addressed, identifying trends and suggesting system improvements to elevate the customer experience, and managing a high volume of customer calls, emails, and other communications. To thrive in this role, you should have proven customer support experience with exceptional communication skills, a high school diploma or equivalent (a bachelor's degree is advantageous), strong phone contact handling skills, active listening abilities, customer orientation, adaptability to different personalities, proficiency in using customer relationship management (CRM) software or databases, excellent problem-solving and negotiation skills to mediate customer issues, and the ability to work independently and collaboratively as part of a team to efficiently manage tasks. This is a mid-level position that requires full-time commitment, based in Maharashtra, India. You will be working in the Customer Service function within the Recruitment & Staffing sector. For more information about the company, please visit https://www.talentmate.com.,

As an expert all-round travel consultant, you have an opportunity to utilize your skills to the fullest by joining our growing team. We are looking for a friendly, hard-working individual who is ambitious, results-driven, and goal-oriented. In this role, you will be responsible for playing multiple key roles within the company, including Travel Consultant, Account Manager, Relationship Manager, Customer Service Representative, and Sales Representative/Business Development Representative. Your duties will involve travel consulting, booking, and post-travel management, as well as managing various types of customers such as Retail, Walk-ins, Counter Sales, Corporate, and Sub-agent customers. You will interact with customers to address inquiries related to customer service, sales, or technical support, handling inbound and outbound calls, emails, and chats. Additionally, you will be responsible for boosting company sales by attending sales calls, converting leads, and following up with customers. To qualify for this position, you should have a Bachelor's degree and relevant diplomas in travel management, along with an IATA Qualification/Certification. A minimum of 3 years of experience as a Travel Consultant in an IATA travel agency is required, and experience and training at airport reservation counters are considered a plus. Certifications from travel associations like TAFI, TAAI, ASTA, IATO, PATA, and UFTAA are advantageous, as well as diplomas and formal training in Customer Service. In terms of skills and abilities, you should be proficient in flights ticketing and travel reservations for both domestic and international flights using CRS systems like Amadeus, Galileo, and Sabre. You should also have a thorough knowledge of airline pricing systems, ticketing processes, identifying best travel routes, visa requirements, reinsurance, and cancellation procedures, among others. Additionally, you should be able to handle hotel reservations, understand world geography, coordinate with DMCs, and handle various types of tours and travel products. As a Customer Service Representative, you should be fluent in written and spoken English and Hindi, with additional language skills considered a plus. Proficiency in computer software, customer support systems, call center setups, and excellent interpersonal skills are essential. You should excel in customer service, be quick in understanding and solving customer problems, and handle demanding customers with patience and professionalism. As a Sales Executive, you will be responsible for managing different types of customers, generating leads, persuading customers, and maintaining a rapport with clients. You should have great negotiation skills and the ability to convey the benefits of the company effectively. Overall, as a team player, you should thrive in a dynamic and demanding environment, coordinate with internal employees, display a courteous and professional attitude, take initiative, learn and adapt quickly, maintain a positive attitude, and be willing to work in shifts.,

Greetings from Jobgonic Pvt Ltd. Requirement for both International and Domestic BPO's. Looking for candidates who are willing to go ahead and make their career in ITES Industry.Golden opportunities for fresher/experienced, grad and undergrad to explore themselves in !! Requirements: Excellent communication skills in English, both verbal and written. Strong interpersonal skills and the ability to build rapport with clients. Ability to work in a fast-paced environment and adapt to changing priorities. Minimum educational qualification: Graduation/Awaiting final semester results Benefits: Competitive salary package up to 45,000 CTC monthly. Comprehensive training program provided. Opportunity for career advancement and skill development. Positive and collaborative work culture. Employee benefits such as medical insurance and incentives. Shifts- Fixed US shift /Saturday alternate & Sunday Off / Over Time Paid. Work location: Kalyani Nagar and Kharadi Pune. Transport facility is provided. We believe in quality hiring and placing the right resource at the right role. We don't charge anything from candidates. For more details pls call or what's app on Raushan Singh - 9890111238 Manisha- 7744955523 Varsha - 8983997219

The ideal candidate should possess technical calling experience. You will be responsible for identifying and qualifying leads by utilizing various methods such as inbound lead follow-up, outbound calls, and emails. It is crucial to actively listen to and understand customer requirements and pain points in order to effectively address their needs. You will be expected to demonstrate the value and benefits of products or services to potential customers. Building and maintaining strong relationships with both new and existing clients is essential to foster repeat business and identify new opportunities. Tracking sales activities, customer interactions, and follow-up actions within a CRM system is a key aspect of managing the sales pipeline. Meeting or exceeding individual and team sales quotas is a primary objective. Providing exceptional customer support by addressing questions and concerns promptly and ensuring high levels of customer satisfaction is vital. Staying updated on industry trends, market conditions, and competitor activities is necessary to stay competitive. Collaborating closely with marketing, product, and other teams is crucial in achieving sales goals. This is a full-time position that requires in-person work at the specified location. Interested candidates can reach out by calling 9205971240 or sending their CV to hr@microworldinfosol.com.,

The Service Engineer specializing in Cummins engines will be responsible for the maintenance, repair, and troubleshooting of Cummins engines used in various applications such as heavy equipment, trucks, generators, and industrial machinery. You should possess in-depth knowledge of Cummins engine systems, including diagnostics, preventive maintenance, and repair techniques. This role demands strong technical skills and a customer-centric approach. Perform routine maintenance on Cummins engines, including oil changes, filter replacements, and system checks. Diagnose and repair mechanical, electrical, and fuel system issues within Cummins engines to ensure they meet operational and safety standards. Conduct engine overhauls, rebuilds, and component replacements when necessary. Utilize Cummins diagnostic software and tools to identify engine faults, analyze error codes, and determine root causes of engine malfunctions. Perform electrical and mechanical troubleshooting on engines to address performance issues. Evaluate and address issues with engine control systems, fuel injection systems, and other integral components. Provide on-site support to clients, assisting with troubleshooting and offering recommendations for optimal engine performance. Conduct training sessions for clients on basic engine care, maintenance, and troubleshooting best practices. Prepare and maintain detailed service reports, including work completed, parts replaced, and recommendations for future maintenance. Document and report recurring issues and service patterns to aid in improving diagnostic and service protocols. Follow safety protocols and Cummins-specific service guidelines to maintain a safe work environment. Ensure all repairs and maintenance work adhere to Cummins standards and company policies. Qualifications: - Diploma or Degree in Mechanical or Automotive Engineering. - Certification in Cummins engine repair and maintenance (preferred). - Minimum of 5 years of experience working with Cummins engines in industrial, automotive, or heavy equipment applications. - Proficiency with Cummins diagnostic software (such as Insite) and tools. Skills Required: - Strong technical knowledge of Cummins engine systems, including fuel, electrical, cooling, and exhaust systems. - Excellent diagnostic and troubleshooting abilities. - Strong communication and interpersonal skills. - Ability to work independently and travel to customer locations as needed. The compensation offered includes a competitive salary commensurate with experience, along with health, retirement, and other benefits as per company policy. This position is based in Rajasthan at HZL Underground Mines.,

Company Description Liquide is dedicated to simplifying the investing process by providing comprehensive information and guidance for informed stock investment decisions. Our platform offers top stock recommendations, portfolio analysis, AI-powered stock reports, and educational resources through Liquide Academy. With a solid track record of building valuable digital businesses, Liquide offers tools for confident investing through your existing broker account. We are a SEBI registered Research Analyst with a commitment to delivering exceptional services and insights. Role Description This is a full-time on-site role for a Customer Success Associate located in Bengaluru. The role involves providing excellent customer support, enhancing customer experience, and delivering outstanding customer service. Day-to-day tasks include addressing customer inquiries, managing customer accounts, providing training sessions, and supporting sales initiatives. The Customer Success Associate will work closely with various teams to ensure customer satisfaction and retention. Qualifications Customer Support, Customer Experience, and Customer Service skills Training skills to help customers utilize our platform effectively Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience in the financial services or investment industry is a plus Bachelor&aposs degree in Business, Finance, Marketing, or a related field Show more Show less

Company Description Trippeaze is a next-gen travel marketplace where curated travel experiences meet real communities. We aim to simplify trip discovery and booking while building a social ecosystem for explorers, creators, and hosts. Trippeaze empowers travelers to connect, explore, and grow together, offering curated packages and community features. Join us as we redefine how the world travels. Role Description This is an internship role for a Customer Support Executive Intern. The intern will be responsible for providing online support, assisting with customer (travellers mainly) queries, ensuring customer satisfaction, and managing customer service interactions. The role also involves providing technical support to users as needed. This is an unpaid remote role. Benefits: Build your experience and profile for customer support role Internship completion certificate Recommendation letter based on performance Pre Placement Offer as FTE based on performance Qualifications Experience in Customer Support and Customer Service Skills in Online Support and ensuring Customer Satisfaction Technical Support capabilities Strong communication and interpersonal skills Ability to work independently and remotely Passion for travel and helping others Show more Show less

About Vyapar: We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. Follow up customer calls wherever is necessary Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Follow established processes and procedures to maintain service quality. Desired Skills and Requirements: Exp - 1 to 4 years or Freshers can also apply Any Graduate Proven experience in a customer support role, preferably in an inbound call center environment. Proficient in relevant computer applications Having accounting knowledge is a plus. Excellent communication and active listening skills. Languages : English & Hindi Only Note - Post Selection , Candidates will have to undergo -Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization. Other Mandates :Office-based work, regular use of computer systems and communication tools. Weekly 6 days work. Show more Show less

You are an experienced L1 Engineer joining our team in Bhopal location. You have proven experience in a 24/7 support environment and a strong background as a Production Support Engineer or similar role. Your primary responsibility will be working on-site at the customer's location, ensuring effective support and collaboration. You should possess basic/intermediate knowledge of IT infrastructure, including networks, servers, and databases. Proficient in troubleshooting hardware and software issues, certifications in relevant technologies such as ITIL, Microsoft, Linux admin, or Cisco are a plus. Excellent communication and interpersonal skills are essential for interacting with end-users, gathering information about reported issues, and providing clear technical solutions. Your expertise in Linux operating systems and experience in providing production support for end customers are crucial. You are skilled in deploying applications in production environments and using monitoring tools to ensure system performance and reliability. Your roles and responsibilities include: - Basic Linux Knowledge: Familiarity with Linux operating systems, basic commands, and file system navigation. - Production Support: Troubleshoot and resolve production issues for end customers. - Deployment: Skilled in deploying applications error-free in production environments. - 24/7 Support: Comfortable working in a 24/7 support environment. - Monitoring: Proficient in monitoring tools for system performance and reliability. - Customer Support: Strong communication skills for troubleshooting support. - Documentation: Maintain accurate records of issues and resolutions. - Ticketing Systems: Experience with ticketing systems like JIRA, ServiceNow. - Problem-Solving Skills: Handle common issues and escalate complex problems. - Server Management: Manage physical servers, including setup, maintenance, and troubleshooting. - On-Site Experience: Provide on-site support and ensure customer satisfaction. Your secondary skills include: - Time Management: Manage tasks effectively to meet deadlines and SLAs. - Customer Service Orientation: Focus on providing excellent support. - Basic Scripting: Knowledge of basic scripting to automate tasks. - Adaptability: Adapt to new tools and technologies. - Stress Management: Remain calm under pressure, especially during critical incidents.,

Hi, Greetings from Waterleaf Consultants !!! We have openings for Risk and Fraud, International sales/Technical Support/Customer Support Eligibility: 10+2, Any Graduate / PG Min 1 year to max 8 years experience in International Sales/Technical Support/Customer Support/risk and fraud Shifts: US Shifts/Rotational Shifts & Five Working Days, Two weeks Offs CTC: 4.5 LPA To 10.50 LPA Work Location: Hyderabad, Nanakramguda/Hitech-city Transportation: Two Way Cab Rounds: HR / Voice and versant/Operations. Work from office. IMMEDIATE JOINERS ONLY EXCELLENT COMMUNICATION SKILLS IN ENGLISH Note: Must have All Documents Interested candidates can drop their resume to mail Id and contact below. divya@waterleafgroup.in 7780281152

Job description Day Shift/Rotational Shifts/US Shift/Australian Shift 5 days a week.(2 days week off) 9 hours per day including 1 hour of break. 12th, Diploma or Graduate 18 to 40 Yrs Only Work From Office One round interview Same Day Offer letter We are hiring for International voice, non-voice and Email & Chat process. Designation: Customer Care Service/Senior Associate (Voice process/Chat process) Job Description: Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, upsell products and services. Follow standard processes and procedures. Redirect problems to appropriate resources. Mandatory skill sets to have: Excellent Verbal Communication skills. Good logical reasoning & analytical skills, excellent customer service skills, able to interact with customers via call or chats. Should be able to answer servicing questions. Typing skills. Good Personality and discipline. Benefits: Transport: Free transportation with door to door pick up and drop facility round the clock. Interested Candidates can share the resume to eandqconsultants@gmail.com or call us on 7406244554 / 9916811649 Kind Regards Hameed Ahmed Talent Acquisition Mobile: 7406244554 / 9916811649 E and Q Consultants

We're Hiring: Business Development Executive Sales Process Location: Thane West Company: Progenesis IVF Pvt. Ltd. Employment Type: Full-Time Apply via Email: pooja.kamble@progenesisivf.com Are you passionate about sales and ready to make an impact in the healthcare industry Join our dynamic team at Progenesis IVF Pvt. Ltd. as a Business Development Executive Sales Process ! What Youll Do: Make outbound calls to potential customers from provided leads or cold data Explain our services and benefits clearly and convincingly Recommend appointment options based on customer needs Achieve daily, weekly, and monthly targets Update CRM systems and maintain follow-up records Coordinate with the Center team for appointment management Share regular reports and insights with your manager What Were Looking For: Excellent communication & persuasion skills Strong goal orientation with a customer-centric approach Comfortable working in a fast-paced sales environment Why Progenesis IVF Be part of a reputed fertility brand, work with a supportive team, and grow your career in a purpose-driven field.

Job Responsibilities: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High School Diploma(10+2), HSC or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter. To Apply: Please Contact us (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance. White Horse Manpower: Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051. Contact Numbers: 9342431049 / 8151030036.

Dear Candidate, Urgent hiring for international collection process Interested candidate can share cv on aptechhrservices@gmail.com whatsup -8130535028,9971350129 Urgent hiring for international collection process. We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently. Responsibilities Monitor accounts to identify outstanding debts Investigate historical data for each debt or bill Find and contact clients to ask about their overdue payments Take actions to encourage timely debt payments Process payments and refunds Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Requirements and skills Proven experience as a Collection Specialist or similar role Knowledge of billing procedures and collection techniques (e.g. skip tracing) Working knowledge of MS Office and databases Comfortable working with targets Patience and ability to manage stress Excellent communication skills (written and oral) Skilled in negotiation Problem-solving skills international process US SHIFT Night shift Salary 50 k - 70 k according to last salary. hike on last salary 5 days working job location Noida interview telephonic Interested candidate can share cv on aptechhrservices@gmail.com whatsup -8130535028,9971350129

Job Summary The Field Service Engineer will be responsible for providing on-site technical support including installation, maintenance, and repair of machinery and equipment. This role also involves customer training, inventory management, and close coordination with the sales team to support business growth. The ideal candidate should possess strong technical acumen, customer orientation, and documentation skills. Key Responsibilities Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites. Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships. Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth. Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities. Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management. Execute technical tasks assigned by team leadership in a timely and efficient manner. Utilize technical management systems effectively to ensure accurate and complete data entry. Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.

We are looking for a dedicated ,We are looking customer support and telesales and collection . we have almost 90 openings if any one is looking as this profile just give mea cal good english and as well as hindi

Working Hours: Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher's acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Working Hours: Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun

screening profiles, analyzing and screening the candidates accordingly experience, recruitment and onboarding, training, employee relations, payroll and benefits, performance management, people operations, and compliance.

Hiring for International voice process 5 days working 2 Rotational offs both side cabs ( Depending upon the Hiring zone) Lucrative Incentives Salary up-to 6 LPA Contact HR Abhishek to Schedule your interview |9211266657| || Call or Whatsapp||

As a Dedicated Claims Specialist, you will be responsible for handling end-to-end processing of reimbursement claims for group medical corporate policies. You should possess a strong background in medical and health insurance, with a focus on group medical corporate policies. The ideal candidate for this role will have 2-4 years of experience in claims processing or CRM roles. Your key responsibilities will include providing excellent customer service by addressing claims-related queries via platforms such as Freshchat, Ozontel, and Freshdesk. You will be required to analyze medical documentation, policy terms, and conditions to ensure accurate claim assessment and processing. Additionally, you will need to liaise with internal teams, insurers, TPAs, and hospitals to facilitate seamless claims settlement and timely resolutions. Managing claims escalations and ensuring prompt resolution while maintaining a customer-centric approach will also be part of your role. To excel in this position, you must have in-depth knowledge of corporate group medical insurance policies and claims processing. Understanding medical terminology, treatment procedures, and health-related documentation is essential. Proficiency in customer support and claims management tools like Ozontel, Freshdesk, or similar platforms is required. Strong communication and problem-solving skills are necessary to effectively manage customer relationships and resolve issues. Attention to detail is crucial to ensure accuracy in claim processing and documentation review. Collaboration with cross-functional teams, including insurance partners and hospital networks, is key to success in this role. Qualifications for this position include a Bachelor's degree in healthcare, insurance, or a related field. A minimum of 2-4 years of experience in claims processing or CRM roles, preferably within group medical corporate policies, is preferred.,

As the Senior Manager of Benefits Support Services at TriNet, you will play a crucial role in leading a strategic function within the global benefits operations. Your responsibilities will include managing high-impact projects, developing scalable support models, and ensuring exceptional service delivery to clients and worksite employees (WSEs). This position requires strong leadership skills, cross-functional collaboration, and a deep understanding of benefits administration, analytics, and customer experience. Your team will be responsible for overseeing a wide range of HR and benefits-related processes, such as employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities will encompass COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. You will handle escalations, collaborate with third-party vendors, ensure data accuracy across systems, and maintain compliance with regulatory standards. Attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Key Responsibilities: - Collaborate with internal partners to design and maintain an effective support model; lead strategic projects - Oversee day-to-day planning and execution of benefits discipline; ensure presence during peak cycles - Handle complex escalations; use analytics and sound judgment to develop resolutions - Monitor service metrics to ensure customer satisfaction; identify training and process improvement needs - Mentor and coach team members and leaders; develop training models for career growth and continuity - Ensure adherence to schedules and performance standards in line with company policies - Implement mechanisms to capture and respond to customer feedback for improved satisfaction - Support implementation of new systems and processes with a customer-centric approach - Provide input on changes to policies, procedures, and operational practices Qualifications: Education: - Bachelors/Masters degree in Human Resources, Business Administration, or related field (required) - Masters degree or MBA (preferred) Experience: - Overall, 12+ years of experience, with 8+ years in benefits administration, customer support, or HR operations - 2+ years of experience in a senior leadership or strategic management role - Experience in a PEO or HR outsourcing environment is a strong advantage Preferred Certifications: - Certified Employee Benefits Specialist (CEBS) - International Foundation of Employee Benefit Plans - SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) - Lean Six Sigma Certification for process improvement and operational excellence Skills & Competencies: - Proficiency in benefits administration platforms and Microsoft Office Suite - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Ability to manage distributed teams across time zones - Strategic thinking and project management skills - Experience in change management and customer experience design - High attention to detail and ability to meet constant deadlines Work Environment: - Work in a clean, pleasant, and comfortable office setting - This position is 100% in office Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.,

As a Solutions Support Analyst at Fastenal India, you will play a crucial role in assisting with various inventory management concerns related to Fastenal Automated Supply Technology (FAST) offerings. Your responsibilities will include answering and handling multiple phone calls daily, troubleshooting technical issues with our Fastenal Solutions, creating and logging service tickets, responding to customer concerns with exceptional service, learning and conducting technical training, and ensuring adherence to organizational standards and policies. To excel in this role, you should possess a Full Time Bachelor's degree or Diploma, along with 2-4 years of experience in a customer support environment through voice and chat channels. A basic understanding of L1 networking concepts, excellent oral and written communication skills, proficiency in using Microsoft Office Suite, and a highly motivated, disciplined, and customer service-oriented attitude are essential. Additionally, you should demonstrate strong problem-solving, deductive reasoning, decision-making, organization, planning, prioritizing abilities, and the ability to work independently as well as in a team environment. Fastenal, a growth company with a solid financial position, values individuals with an entrepreneurial spirit who are eager to contribute to an elite organization. If you are looking for a challenging role where you can make a significant impact and grow within a dynamic company, Fastenal is the perfect fit for you. This position offers the opportunity for flexible scheduling after an initial period of onboarding, training, and meeting performance goals. Join us in our mission to provide tailored local inventory and personal service to our customers, and be a part of a culture that encourages every employee to take ownership of their success and advance to leadership roles within the company. If you are passionate about innovation, integrity, teamwork, and ambition, and are willing to work rotational and weekend shifts, we look forward to receiving your application for the Solutions Support Analyst position in Bangalore, India. Experience: 2-4 Years Job Location: Bangalore, India,

The role of Associate Project Manager at Hitachi Energy involves supporting the Project Manager in the execution of medium to large size projects in compliance with company policies, contractual agreements, quality standards, health, safety & environment requirements, financial targets, and schedule commitments. You will collaborate closely with customers, engineering, quality, production, and supply chain teams, requiring strong organizational and communication skills to work effectively both independently and as part of a team. Your responsibilities will include defining execution guidelines, allocating project tasks, and monitoring internal and external resources to ensure successful project completion. You will work alongside departments such as Finance, Quality, Engineering, and Planning to develop project plans and manage risks effectively. Monitoring project progress, controlling financials, and ensuring compliance with Hitachi Energy policies and contractual agreements will be key aspects of your role. Additionally, you will be responsible for coordinating with Supply Chain Management to procure necessary services, materials, and equipment for the project. Building and maintaining relationships with internal and external stakeholders, as well as effectively communicating project-related activities, are vital components of this position. Upholding Hitachi Energy's core values of safety and integrity, maintaining compliance with regulations, and leveraging your expertise in Project Management, engineering, and customer support will be essential to your success in this role. The ideal candidate will hold a Bachelor's degree in Electrical Engineering with at least 8 years of experience in Project Management, Project Engineering, or Customer Support, demonstrating proven accomplishments in the execution of multiple HV Substations. Critical thinking, problem-solving, decision-making, and leadership skills are crucial, along with proficiency in English language, negotiation skills, and the ability to work collaboratively with internal and external stakeholders. Join Hitachi Energy, a global technology leader in electrification, dedicated to powering a sustainable energy future through innovative power grid technologies. With a legacy of pioneering mission-critical technologies, we are committed to addressing the urgent energy challenges of today. If you are motivated, self-driven, and passionate about contributing to a greener future, we invite you to apply and be a part of our team.,

Build the future of the AI Data Cloud by joining the Snowflake team. As the Billing Analyst at Snowflake, you will play a crucial role in ensuring accurate and timely billing for the consumption-based services offered. Your responsibilities will include analyzing usage data, managing billing cycles, addressing customer billing inquiries, and contributing to the enhancement of billing systems and processes. The ideal candidate for this role will possess strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment. In this position, your key responsibilities will include: Usage Data Analysis: - Analyzing and validating customer usage data to guarantee precise billing. - Identifying and resolving discrepancies in usage data promptly. - Developing and maintaining reports on usage patterns and trends. Billing Cycle Management: - Executing monthly or periodic billing cycles to generate invoices accurately and on time. - Processing adjustments, credits, and refunds as necessary. - Generating and distributing customer invoices and billing statements. Customer Support: - Responding to customer billing inquiries and resolving billing disputes professionally and promptly. - Providing clear explanations of billing policies and procedures to customers. - Maintaining accurate records of customer interactions and billing adjustments. Billing System Maintenance & Improvement: - Assisting in the maintenance and optimization of billing systems and processes. - Identifying opportunities for process improvement and automation. - Participating in testing and implementing new billing system features. - Maintaining and updating billing-related documentation. Reporting & Reconciliation: - Performing regular reconciliations of billing data to ensure accuracy and completeness. - Preparing and presenting billing reports to management. - Assisting with month-end and year-end closing activities. Compliance: - Ensuring all billing activities comply with relevant regulations and company policies. To qualify for this role, you should have: - A Bachelor's degree in accounting, Finance, Business Administration, or a related field. - 3+ years of experience in billing or financial analysis, preferably in a consumption-based or SaaS environment. - Strong analytical and problem-solving skills. - Proficiency in Microsoft Excel, including advanced formulas and pivot tables. - Experience with billing software and CRM systems such as Workday and Salesforce. - Excellent communication and interpersonal skills. - The ability to work independently and collaboratively as part of a team. - Attention to detail with a focus on accuracy. Snowflake is experiencing rapid growth, and we are expanding our team to support and drive this growth. We are seeking individuals who align with our values, challenge conventional thinking, and drive innovation while shaping their future and that of Snowflake. For individuals interested in positions within the United States, please refer to the job posting on the Snowflake Careers Site for detailed salary and benefits information at careers.snowflake.com.,

As an Order Management Analyst at Snowflake, you will play a crucial role in managing and processing customer orders for consumption-based services. Your responsibilities will include ensuring the accuracy and efficiency of order processing, monitoring and aligning customer usage data with ordered consumption levels, and generating orders based on predefined consumption tiers and overage policies. Additionally, handling order adjustments and modifications related to usage fluctuations will be part of your daily tasks. Your role will also involve analyzing customer usage data to identify trends, discrepancies, and potential issues. You will be responsible for generating reports on order fulfillment, consumption patterns, and customer usage, as well as providing insights and recommendations to optimize order management processes based on data analysis. In terms of customer support and communication, you will be expected to respond to customer inquiries regarding order status, usage, and billing promptly and professionally. Clear and concise explanations of consumption-based billing and order policies will be essential, along with resolving customer issues related to order discrepancies and usage disputes. Proactive communication with customers regarding usage thresholds and potential overages will also be a key aspect of your role. Furthermore, you will be involved in maintaining and updating order management systems and databases, identifying and recommending improvements to order management processes and systems, and collaborating with IT and development teams to implement system enhancements. Assisting in the testing and implementation of new order management tools and features will also be part of your responsibilities. Collaboration with the billing team to ensure accurate and timely billing based on consumption data, reconciling order data with billing records to resolve discrepancies, and providing support for billing inquiries related to consumption-based orders are crucial aspects of your role. To excel in this position, you should have a Bachelor's degree in finance or its equivalent, along with 3+ years of software/SAAS experience in deal desk, order management, billing, and accounts receivable. Demonstrating high energy, flexibility, and the ability to adapt in a challenging and fast-paced environment will be key. Salesforce CPQ experience is required, and Workday Financial experience is preferred. Being a team player and a self-starter are qualities that we value in potential candidates. Snowflake is a rapidly growing company, and we are looking for individuals who share our values, challenge ordinary thinking, and are passionate about innovation. If you are eager to make an impact and contribute to our growth, we would love to hear from you.,