20954 Customer Support Jobs - Page 7

You will be joining AATM (All About Talent Management) as a Customer Service Support Manager in a full-time hybrid role based in Surat, with the flexibility of some work from home. Your main responsibilities will revolve around ensuring customer satisfaction and support, managing customer service inquiries, and providing technical support. As a key member of the team, you will lead a customer support team, assess customer feedback, and devise strategies to enhance customer service operations effectively. To excel in this role, you should possess strong skills in customer satisfaction, customer support, and customer service, along with technical support expertise. Your analytical skills will be crucial in evaluating data and feedback to enhance service quality. Excellent communication and leadership abilities are essential for effectively managing the customer support team. Experience in team management will be advantageous. Additionally, the role requires you to hold a Bachelor's degree in Business, Customer Service Management, or a related field, and adaptability to work in a hybrid work environment.,

As Head of Support Operations at Fr8bukyn, you will be responsible for building, developing, and leading the customer support organization. Your role will involve hiring, growing, and developing a scalable team of freight operation specialists to provide world-class service for our customers. You will collaborate with various teams within the company to ensure business standards, customer experience, and innovation are continuously improved. Your key responsibilities will include building the customer support organization from the ground up, developing team schedules to meet SLAs, improving operational metrics, and empowering support teams to deliver on KPIs in a time-sensitive environment. You will also be tasked with providing best-in-class support experience, deploying omnichannel and 24/7 support, and identifying resources needed for your team's success. The ideal candidate for this role should have at least 3 years of professional experience in high-volume customer support environments, along with 3+ years of managerial experience in multicultural settings. You should possess strong communication skills, exceptional business acumen, and the ability to use quantitative data to drive decision-making. Additionally, you should be an empathetic leader, detail-oriented, and self-motivated to deliver results. Nice to have skills include technical proficiency in SQL, Excel, and data visualization. The candidate should be willing to learn new digital tools quickly and have experience with help desk solutions such as Zendesk, Intercom, or Freshdesk. If you are a self-driven, hardworking individual with a passion for leading and developing customer support teams, this role at Fr8bukyn may be the perfect opportunity for you. Join us in our mission to help small trucking and independent owner operators scale their business through excellent customer support operations.,

As a valued member of our Support organization, your primary responsibility is to provide exceptional post-sales support and solutions to our Oracle customer base. You will play a crucial role in representing the voice of the customer and ensuring their needs are met effectively. This includes addressing non-technical customer inquiries via phone and electronic channels, as well as addressing technical questions related to the use and troubleshooting of our Electronic Support Services. In this role, you will serve as a key point of contact for our customers, fostering strong relationships with them and acting as a liaison between the customer and our Support team. You will be tasked with offering advice and assistance to both customers and internal Oracle employees, particularly in handling diverse customer situations and escalated issues. As a Senior Systems Engineer, you will engage regularly with the IT staff of our customers, either on-site or remotely, to resolve moderately complex technical challenges related to the installation, maintenance, usage, and troubleshooting of Oracle products. Your expertise in various Oracle products and supported platforms will be essential in providing effective solutions. You will be expected to work independently, providing guidance to management on the progress and status of your projects. Your role will involve a wide range of duties that require independent judgment and may include leading projects. Due to the significant customer interaction involved, your ability to work autonomously and communicate effectively with customers is paramount. Achieving high levels of customer satisfaction consistently is a key focus area for this role. A Bachelor's degree in Computer Science, Engineering, or equivalent field is preferred, along with at least five years of relevant experience. Proficiency in Oracle's core products, applications, and tools is highly valued. This position is classified as Career Level IC3, reflecting the level of expertise and responsibility expected in this role.,

As the first point of contact, you will be responsible for answering phone calls, emails, and other communication channels to provide excellent customer support. You will troubleshoot basic software and network issues, escalating more complex problems to the next level of support when necessary. Logging call activity and maintaining accurate records of events and updates on tickets will be part of your documentation duties. Your primary focus will be on delivering high-quality customer service by providing accurate information and ensuring customer satisfaction. User account management tasks, such as creating accounts, assigning permissions, and resetting passwords, will also be within your scope. Additionally, you will be responsible for incident management, keeping customers informed about the status of their incidents or service requests. Collaboration will be key in this role as you work closely with internal L2/L3 teams and client teams to effectively resolve customer issues. In addition to the regular requirements, you should possess strong analytical and decision-making skills. A good understanding of MS Office, ticketing processes, and knowing when to escalate tickets to supervisors and other groups are essential. This role will require you to be adaptable to a 24 x 7 work environment with rotational shifts and roster offs. Your dedication to providing exceptional customer support and your proactive approach to problem-solving will be crucial for success in this position.,

The role available is a full-time on-site Telesales position in Noida. As a Telesales professional, your primary responsibility will be to reach out to potential real estate clients via outbound calls. You will be tasked with effectively communicating property features and benefits to customers and persuading them to make a purchase. It will be essential to handle customer inquiries, maintain accurate customer records, deliver exceptional customer service, and meet sales targets. Continuous learning and training on product knowledge and sales techniques will be crucial for enhancing your performance in this role. To excel in this position, you must possess strong customer service and support skills, along with excellent communication and sales abilities. Prior experience in training and a commitment to continuous learning will be advantageous. The role requires on-site presence in Noida. A proven track record in telesales or related fields will be beneficial. While a high school diploma or equivalent is necessary, a bachelor's degree in business or a related field is considered a plus.,

Cin7 is a fast-growing global software company dedicated to providing solutions for modern product sellers. The company assists sellers in effectively managing their inventory at scale and enables them to sell products across multiple sales channels worldwide. As Cin7 expands rapidly with the goal of becoming the leading Inventory Management Software brand globally, we are seeking a motivated and driven individual to join our team. In the role of Customer Support Specialist at Cin7, you will play a crucial part in delivering unparalleled support to our high-profile customers. Your primary responsibility will be to empower customers to streamline their businesses for enhanced efficiency and success. By interacting with customers through our leading-class customer portal powered by Salesforce, you will efficiently identify and address technical issues, collaborate with the team to diagnose hardware and software faults, and conduct detailed investigations into customer challenges with the Cin7 platform. Your role will also involve communicating customer feedback to our global product managers to optimize product performance and enhance the overall client experience. Building customer loyalty and trust through the demonstration of superior technical knowledge and efficient issue resolution will be key aspects of your responsibilities. You will log customer queries, monitor their progress, and provide timely updates to customers on ticket statuses. Additionally, you will offer valuable advice and guidance to ensure clients derive maximum benefits from Cin7 products. To excel in this position, you should ideally possess at least 1 year of experience in a customer support role, preferably in a software company. Experience in retail, warehouse, supply chain, wholesale, or inventory software is preferred. Superior interpersonal and customer support skills, along with professional verbal and written communication abilities, are essential. You should also demonstrate strong analytical and critical thinking skills and have experience supporting customers through various contact channels such as chat, email, and phone. The ability and willingness to work on rotating roster-based shifts, including weekends, is required for this role. A relevant technical qualification and/or relevant work experience will be advantageous. Working at Cin7 offers numerous benefits, including the opportunity to be part of a fast-growing business undergoing significant expansion, work on globally-used products, and develop new skills while advancing your career. The company provides a hybrid work environment, Work From Anywhere flexibility, a paid day off on your birthday, and a Global Cin7 Day dedicated to focusing on personal well-being. Additionally, there are recruitment referral bonuses available, and Cin7 is recognized as a Great Place to Work. If you are passionate about working with a fast-growing tech company and contributing to one of the most exciting software verticals today, Cin7 is the place for you. Join us in our mission to make great products accessible to everyone, streamline operations for product sellers, and help businesses thrive in a competitive digital world.,

You are invited to join Phykon as a Sr. Technical Support Specialist for the US Voice Process. With 3 to 5+ years of experience, you will be based in Technopark, Trivandrum, and will work in various shifts, including 24/7 rotational shifts. As a Sr. Technical Support Specialist, your primary responsibility will be to offer top-notch technical customer support through phone, email, and chat. You are expected to maintain high levels of quality, productivity, and customer satisfaction. Timely issue escalation, coordination with supervisors, meeting targets, logging customer issues in CRM, promoting sales, and ensuring an excellent customer experience are key aspects of your role. To excel in this position, you must have prior experience in international call centers or BPOs, dealing with voice-based technical processes for B2B customers. A neutral English accent, exceptional verbal and written communication skills in English are essential requirements. Additionally, experience in ISP and flexibility to work in any shift within a 24/7/365 environment are advantageous. Candidates from South India are preferred. By joining Phykon, you will become part of a dedicated team committed to delivering high-quality technical and customer support. If you are ready for a rewarding career journey, apply now to seize this opportunity with us.,

As an E-commerce Executive, you will be responsible for managing our Shopify store to ensure seamless operations and drive online sales growth. Your duties will include updating product listings, maintaining website content, optimizing user experience, processing orders efficiently, and executing marketing campaigns. You will collaborate with the marketing team to enhance online presence through ads, email campaigns, and social media integrations. Additionally, analyzing Shopify analytics and staying informed about industry trends will be essential for suggesting improvements to enhance store functionality and customer experience. To qualify for this role, you should hold a Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field and have at least 3 years of experience as an E-commerce Executive, with a particular focus on Shopify. Proficiency in Shopify administration, themes, and basic HTML/CSS is preferred, along with a good understanding of e-commerce best practices, digital marketing, and SEO. Strong analytical, communication, and organizational skills are key to success in this position, as well as the ability to work independently, manage multiple tasks efficiently, and meet deadlines consistently. If you have experience with Shopify Liquid, theme customization, or app development, it would be considered a bonus. Knowledge of Google Analytics, Meta Pixel, and graphic design tools such as Canva or Photoshop will also be advantageous. Familiarity with paid ads, email marketing, or CRM tools is a plus. This is a full-time position with a day shift schedule based in Hyderabad, Telangana. Reliable commuting or plans to relocate to Hyderabad are required for in-person work. If you meet the requirements and are excited about the opportunity to contribute to our E-commerce success, we encourage you to speak with the employer at +91 7780281304.,

You will be working as a Refurbished Laptop Sales Representative at Bhatia Photo Industries Pvt. Ltd. (Hako, India) based in Delhi, India. Your main responsibilities will revolve around managing sales strategies, engaging with potential clients, nurturing client relationships, and meeting sales targets. Your daily activities will include showcasing product features, negotiating prices, processing orders, and offering post-sales assistance. To excel in this role, you should have previous sales experience, preferably in the electronics or refurbished laptop sector. Strong communication, negotiation, and relationship-building abilities are essential. Additionally, you must be adept at devising and implementing sales strategies, possess basic technical knowledge about laptops and refurbishment processes, and exhibit excellent problem-solving and decision-making skills. The position requires you to work both independently and collaboratively within a team. Proficiency in utilizing CRM software and other sales tools is crucial. Previous experience in addressing customer inquiries and providing post-sales support will be advantageous. A bachelor's degree in Business, Marketing, or a related field is preferred for this role.,

You will be working as a full-time Call Center Representative at Alphareach Technologies located in Noida. Your primary responsibility will be to handle customer inquiries and issues using various communication channels. Your role involves providing exceptional customer support, ensuring high levels of customer satisfaction, and accurately documenting all customer interactions. Proficiency in speaking Kannada, Telugu, Tamil, and Hindi is required for this position. To excel in this role, you must have previous experience as a Customer Service Representative, possess strong customer support skills, and demonstrate the ability to prioritize customer satisfaction. Computer literacy is essential, along with excellent interpersonal and communication skills. You should be detail-oriented with strong problem-solving abilities and the capability to work effectively within a team. While prior experience in a call center is advantageous, it is not mandatory. A high school diploma or equivalent qualification is required for this position. Alphareach Technologies is committed to providing tailored solutions that drive growth and deliver measurable outcomes for its partners, and as a Call Center Representative, you will play a crucial role in ensuring customer-centric services and support.,

You should have a minimum of 4 years of experience in sales and team handling to apply for the position of Manager / Deputy Manager - Business Development in Kozhikode. Your primary responsibilities will include managing the locations in Kozhikode, Malappuram, Wayanad, and Palakkad. Key skills required for this role include sales, team management, sales team training, performance development, customer support, negotiation, communication, presentation, direct marketing, area sales development, lead generation, business opportunity identification, and market research. This is a full-time, permanent position that requires proficiency in Malayalam. If you meet the qualifications and are interested in this opportunity, please send your updated resume to spectrumsolarhr@gmail.com or contact 9188910955. In this role, you will benefit from cell phone reimbursement and performance bonuses. A Bachelor's degree is preferred for this position, and the work location is in person. If you believe you have the experience and skills required for this role, we welcome your application.,

The Telesales Executive position is a full-time hybrid role based in Panipat with the option for some work from home. As a Telesales Executive, your primary responsibilities will include making outbound calls to potential customers, generating leads, following up on leads, providing exceptional customer service, and closing sales. You will be required to manage a customer database, respond to customer inquiries, and ensure customer satisfaction through effective communication. To excel in this role, you should possess excellent communication and customer service skills, proficiency in lead generation and sales techniques, strong customer support capabilities, high motivation, and the ability to work independently. Basic computer skills and familiarity with CRM software are essential. A Bachelor's degree in Business, Marketing, or a related field would be advantageous, and previous experience in telesales is a plus. If you are a motivated individual with a passion for sales and customer satisfaction, this role offers the opportunity to utilize your skills and contribute to the success of our team.,

Yanolja Cloud Solution Pvt. Ltd. (YCS) is a global hospitality technology provider with a focus on small and medium-sized accommodation businesses. With a dedicated team of 450+ members and over 17 years of experience, YCS serves 33,000+ customers in 170 countries, offering support in 50+ languages and a 24/7 support network spread across 15+ countries. As a Client Onboarding Specialist at YCS, your responsibilities will include coordinating the onboarding process for new clients, conducting needs analysis to tailor solutions, providing training on product usage, offering prompt support services, building strong client relationships, maintaining product knowledge, gathering feedback for continuous improvement, troubleshooting technical issues, and ensuring accurate documentation of client interactions in the CRM system. To qualify for this role, you should hold a Bachelor's degree, with a preference for a Technical Degree. A minimum of 2 years of experience in customer-facing roles like customer support, account management, or client onboarding is required. Strong technical acumen, a passion for exceptional customer service, problem-solving skills, adaptability to changing client needs, effective collaboration with cross-functional teams, and experience in the hospitality industry or related sectors are desirable traits for this position. Join YCS and contribute to our mission of providing innovative hospitality technology solutions to businesses worldwide.,

As a Customer Support Agent at our company, you will play a crucial role in ensuring a positive experience for our customers. You will be responsible for promptly responding to customer inquiries via various channels such as email, phone, chat, or social media. By resolving product or service issues effectively and offering appropriate solutions, you will help maintain customer satisfaction and loyalty. Your daily tasks will include guiding customers through troubleshooting steps, keeping detailed records of interactions, collaborating with other departments to streamline the customer experience, and providing valuable feedback to improve our customer service processes. It is essential to approach every interaction with a positive, empathetic, and professional attitude to ensure customer satisfaction. We offer a competitive salary and benefits package, along with opportunities for growth and advancement within our organization. You will be part of a collaborative and supportive team environment that values your contributions and offers flexible working arrangements. Additionally, you will have access to benefits such as a flexible schedule, life insurance, paid sick time, paid time off, and Provident Fund. This is a full-time, permanent position suitable for both experienced professionals and freshers. The job may require working day shifts, morning shifts, or rotational shifts based on business needs. Proficiency in English and Hindi languages is preferred for effective communication with customers. If you are looking for a rewarding career where you can make a difference in customers" lives while being part of a dynamic team, we encourage you to reach out to us at the provided contact number to discuss this opportunity further. Join us in delivering exceptional customer service and growing together as a company.,

The role of Customer Relations Specialist at Graduate Plan Academy (GP Academy LLP) in Calicut, Kerala, involves managing customer retention, enhancing customer satisfaction, providing effective communication, offering customer support, and ensuring excellent customer service. As a Customer Relations Specialist, your responsibilities will include responding to customer inquiries, enrolling them in our programs, maintaining customer records, and ensuring an exceptional customer experience. To excel in this position, you should possess skills in customer retention, customer satisfaction, communication, and customer support. Strong verbal and written communication skills are essential, along with proficiency in customer service. The ability to work independently and as part of a team is crucial for success in this role. While familiarity with education consultancy services is considered a plus, it is not mandatory. A Bachelor's degree in Business Management, Communications, or a related field is required for this full-time on-site role located in Kozhikode. Join our team at Graduate Plan Academy and play a pivotal role in helping students rebuild, restart, and achieve their educational goals. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.,

As a customer support representative in this Full-time role, you will be responsible for tele calling and data entry tasks. The preferred educational background for this position is a Master's degree. Ideally, the candidate should have at least 1 year of experience in data entry and a total of 1 year of overall work experience. Proficiency in English is preferred for effective communication with customers. The work location for this role is in person, where you will be expected to handle customer inquiries over the phone and accurately input data into the system.,

The Telesales Executive position at Luzion is a full-time, on-site role based in Ahmedabad. As a Telesales Executive, your main responsibility will involve making outbound calls to potential customers, effectively articulating the advantages of our innovative lighting solutions, and generating leads. You will be tasked with managing customer inquiries, delivering exceptional customer service, and achieving sales targets. This role requires proactive client engagement, maintaining accurate sales records, and collaborating with the sales team to enhance sales strategies. To excel in this role, you must possess strong communication and customer service skills. Previous experience in lead generation and sales is essential, along with expertise in customer support. An excellent telephone etiquette and a sales-driven attitude are prerequisites. The ability to work collaboratively in a team setting is crucial, as well as a proven track record of meeting or surpassing sales targets. While a high school diploma or equivalent is required, a degree in Marketing or Business would be advantageous. Proficiency in using CRM software is also desired. If you are passionate about transforming lighting technology and providing high-quality products to customers, then this role at Luzion may be the perfect opportunity for you. Join us in our mission to revolutionize the lighting industry and contribute to enhancing overall energy efficiency through innovative solutions.,

You are a skilled and detail-oriented Technical Engineer with hands-on experience in automation systems and CCTV installation and maintenance. Your primary responsibility will be the installation, configuration, troubleshooting, and servicing of automation systems, security surveillance cameras, and related equipment. Your role is crucial in providing high-quality technical solutions to our clients. You will be installing and configuring automation systems such as home automation, access control, and surveillance systems. Additionally, you will set up CCTV cameras, DVRs/NVRs, and associated hardware and software. Conducting site surveys to assess technical requirements and ensure proper setup will also be part of your duties. Your troubleshooting skills will be put to use as you diagnose and resolve technical issues related to automation systems and CCTV equipment. Regular maintenance and system health checks are also essential to ensure optimal performance. Addressing and resolving on-site client concerns promptly will be a key aspect of your role. You will integrate various devices and systems to create seamless automation solutions, ensuring compatibility between hardware, software, and network configurations. Providing technical guidance and training to clients on operating systems and equipment is also part of your responsibility. Maintaining strong client relationships through excellent after-sales service is crucial. Documentation and reporting are important aspects of your job. You will prepare technical reports, installation records, and service logs. Ensuring documentation of system configurations, layouts, and troubleshooting steps is necessary. Adhering to safety protocols and guidelines during installations and maintenance, as well as ensuring compliance with industry standards and local regulations, are essential. Collaboration is key in your role. You will work closely with the project team, including sales and operations, to meet client requirements. Coordinating with vendors and suppliers for technical support and product specifications is also part of your responsibilities. You should possess a Diploma/Bachelor's degree in Electronics, Electrical Engineering, or a related field. A minimum of 1-7 years of hands-on experience in automation systems and CCTV installation is required. Strong technical skills, including knowledge of automation systems, CCTV installation, configuration, and maintenance, are essential. Proficiency with testing tools, power tools, and related equipment is also necessary. Basic knowledge of networking protocols, routers, and switches is a plus. Preferred qualifications include certifications in automation or security systems, experience in configuring cloud-based surveillance systems, familiarity with access control and fire alarm systems, strong problem-solving skills, and attention to detail. This is a full-time position that requires in-person work at the designated location. For further details, please contact the employer at +91 8610569663.,

As a Telemarketing Executive at Kerala Naturals, you will play a crucial role in generating leads, providing exceptional customer service, and offering valuable customer support. Your responsibilities will include handling sales calls, effectively communicating with potential customers, and meticulously documenting all interactions. Located in Kadanad Near Pala, Kottayam Dist., this full-time on-site position aims to drive sales and establish enduring relationships with customers. To excel in this role, you should possess strong Lead Generation and Sales skills, along with a knack for Customer Service and Customer Support. Excellent Communication skills are essential, as well as being highly organized and detail-oriented. The ability to work both independently and collaboratively as part of a team is key to success. Previous experience in the health and wellness industry would be advantageous, and a Bachelor's degree in Business, Marketing, or a related field is preferred. Join us in our mission to promote well-being and improve the quality of life for individuals in the modern era.,

The Salesforce Customer Support Specialist plays a crucial role in bridging the gap between the company's Salesforce usage and its business operations. You will be responsible for providing exceptional support to internal teams and clients by resolving Salesforce-related inquiries and issues promptly and efficiently. This role requires a combination of technical Salesforce expertise and excellent customer service skills. Working closely with Salesforce administrators and developers, you will troubleshoot, educate users, and provide strategic solutions to enhance user experience and productivity within the Salesforce platform. Your responsibilities will include responding promptly to customer queries via email and phone, analyzing and troubleshooting technical issues, documenting and escalating unresolved issues, collaborating with team members to improve system performance, and maintaining detailed logs of user interactions. You will also educate clients on Salesforce functionalities, develop user training materials, monitor system updates, and proactively identify opportunities to enhance customer service processes. To qualify for this role, you should have a Bachelor's degree in Information Technology, Business, or related field, along with two or more years of experience in a Salesforce environment. Proficiency in Salesforce configuration, strong problem-solving skills, and excellent verbal and written communication skills are essential. The ability to handle stressful situations, prior experience in training users, and a Salesforce Certification, such as Salesforce Administrator, would be advantageous. Join our team as a Salesforce Customer Support Specialist and be part of a company that values professional growth and innovation in the Recruitment & Staffing sector. If you are ready to contribute your skills and expertise to enhance user experience and support strategies, apply now for this full-time position based in Maharashtra, India. About The Company: Searching, interviewing, and hiring professionals are all part of the professional life. The TALENTMATE Portal aims to simplify and streamline these processes by providing a platform that brings together job seekers and potential employers. Whether you are looking for your next job opportunity or seeking talented professionals, TALENTMATE is here to support and guide you through the recruitment journey. For more details, visit our company website: [https://www.talentmate.com](https://www.talentmate.com),

As an Expert Support Specialist, you will be responsible for managing complex customer support cases from initiation through resolution. Your role will involve providing expert guidance on product features, functionality, and best practices to ensure customer satisfaction. You will collaborate with escalation and technical teams to resolve high-priority issues in a timely manner. A key aspect of your job will be to document case histories, resolutions, and update the internal knowledge base for future reference. By analyzing support metrics such as case volume, resolution time, and customer satisfaction scores, you will identify trends and areas for improvement. Conducting root-cause analysis and driving continuous process improvements will be essential to enhance support operations. In addition to handling support cases, you will also be responsible for delivering training and coaching to Support Associates on handling complex scenarios. You will escalate systemic issues to Product and Engineering teams, track follow-ups, and ensure seamless collaboration with Sales, Customer Success, and Legal teams to provide a holistic customer experience. Furthermore, your role will involve participating in product feedback loops and beta testing to enhance support offerings and contribute to the overall improvement of the support services. This position requires full-time availability and is open to both experienced professionals and freshers. If you are passionate about providing exceptional customer support, analyzing data to drive improvements, and collaborating with cross-functional teams to deliver a seamless customer experience, we encourage you to apply for this position at btwgroup.co/careers. The work location for this role is in person. Join our team as an Expert Support Specialist and make a meaningful impact by ensuring customer satisfaction and driving continuous improvement in our support operations.,

As a Service Coordinator at Apple Energy Private Ltd., located in Balapur, Navi Mumbai, you will play a crucial role in coordinating service operations, ensuring efficient customer support, and managing service schedules. Your primary responsibilities will include interacting with technical teams to facilitate smooth integration and installation processes. It is essential that you have a minimum of 6 months of work experience in a similar role. Your qualifications should include proven experience in service scheduling to guarantee timely and efficient service delivery while maintaining customer commitments. Strong customer support skills are necessary, with a focus on clear communication and effective problem resolution to uphold high client satisfaction levels. Proficiency in CRM software is required for managing customer interactions, data tracking, and service documentation. Additionally, you should possess the ability to coordinate logistics, including scheduling technicians and managing workflow to enhance operational efficiency. Experience in creating and maintaining technical documentation to support accurate and consistent service operations and communication is also highly valued. In this role, you will be responsible for managing and responding to incoming customer service requests via calls and emails, updating them in the company's CRM system. You will schedule and coordinate service technicians" visits, handle customer queries and complaints, and generate tickets in CRM for further investigation. Coordination between customers, field technicians, and internal departments like logistics, accounts, and sales will be crucial to ensure prompt resolution. Tracking spare parts availability, raising requisitions, and expediting deliveries when necessary are also part of your responsibilities. Providing regular updates to customers on service status and expected timelines will be essential to maintain transparency and customer satisfaction. Please note that female candidates are preferred for this position at Apple Energy Private Ltd.,

As a Customer Delight Representative in Mumbai, you will be responsible for providing exceptional customer service to ensure customer satisfaction and enhance the overall customer experience. Your daily tasks will include responding to customer queries, resolving complaints, and offering detailed product information. Your role will require active listening, effective communication, and the ability to maintain a positive relationship with customers. To excel in this role, you should possess skills in Customer Satisfaction, Customer Support, and Customer Experience. Excellent communication and customer service skills are crucial, along with strong problem-solving and conflict resolution abilities. You must be able to work effectively in a team-oriented environment and have proficiency in using customer service software and CRM tools. While a high school diploma or equivalent is required, a college degree is considered a plus. Previous experience in a customer service role is preferred. If you are passionate about providing top-notch customer service and creating delightful customer experiences, we welcome you to apply for this full-time position.,

As an Intern in the Operations Team, you will play a crucial role in supporting customers by addressing inquiries and resolving issues through various communication channels. Your ability to explain things clearly and solve problems efficiently will be key in excelling in this position. If you enjoy using logic to fix issues, have excellent interpersonal skills, and are eager to contribute from day one, you could be the perfect addition to our Customer Support team. Your main responsibilities will include handling day-to-day operations, assisting in customer retention strategies, identifying upsell opportunities, as well as tracking and reporting on customer success metrics and progress. This internship opportunity requires candidates who have completed their graduation in the year 2024 or 2025, with a duration of 1-2 months. The work location will be at Sector 125, Noida, in an offline mode where you will work from the office. This internship is set to begin on the 25th of July 2025 and will last for 2 months. If you are ready to immerse yourself in a dynamic and fast-paced environment, where your problem-solving skills and people-centric approach will be put to the test, we encourage you to apply for this exciting opportunity.,

As a Telehandler Sales Engineer, you will be responsible for promoting and selling the telehandler product line. Your role will involve providing technical expertise, building relationships with customers, and developing sales opportunities. You will be expected to offer product information, prepare quotes, and provide ongoing support to clients. Understanding customer needs and delivering tailored solutions using telehandlers will be a key aspect of this position. This role requires prior experience in sales, product marketing, or customer support within the construction equipment or related industry. The job is full-time and offers benefits such as cell phone reimbursement, health insurance, and provident fund. Additionally, there is a performance bonus included in the compensation package. The work schedule is during the day shift, and the work location is in person.,