20954 Customer Support Jobs - Page 11

You will be joining Zainso Global Trade LLP as a Sales Support Representative based in Noida, India. In this full-time on-site role, your primary responsibility will be to assist the sales team in their daily operations. You will play a key role in managing customer inquiries and support requests, ensuring customer satisfaction, and delivering exceptional customer service. Your duties will also involve effective communication with clients, addressing their concerns, and facilitating a seamless sales process. To excel in this role, you should possess strong customer support and customer service skills. Excellent interpersonal and communication abilities are essential, along with a proven track record of maintaining customer satisfaction. You will be expected to collaborate effectively with the sales team, demonstrate problem-solving skills, and approach tasks with a proactive attitude. While not mandatory, a Bachelor's degree in Business Administration, Marketing, or a related field would be advantageous.,

Overview: We are seeking a highly motivated and customer-focused Sales manager to join our team and help drive sales of our premium chimney hobs. The ideal candidate will be responsible for generating new business opportunities, building relationships with clients, and promoting our chimney hob products to both residential and commercial markets. This position requires strong communication skills, product knowledge, and a passion for sales. Key Responsibilities: Sales & Business Development: o Identify and target potential Retailers in the market. o Actively generate leads through various methods such as cold calling, networking, and attending industry events. o Present and promote the companys range of chimney hobs to prospective clients. o Understand customer needs and recommend appropriate products. o Develop and maintain long-term relationships with clients to ensure repeat business. ? Product Knowledge & Demonstrations: o Stay up-to-date with the latest product features, specifications, and trends related to chimney hobs. o Provide in-depth product demonstrations and presentations to customers, ensuring they understand the benefits and functionalities of the products. Sales Targets & Reporting: o Meet or exceed monthly and annual sales targets. o Track sales progress and generate reports for senior management. o Prepare quotations and negotiate pricing and terms with clients. Customer Support: o Address any customer queries or concerns regarding products or services. o Assist in the installation process or coordinate with the installation team to ensure customer satisfaction. Market Analysis: Research competitor products, market trends, and customer preferences. Analyze customer feedback and adjust sales strategies accordingly. Help in identifying new market opportunities and product improvement areas. Qualifications: ? Education: o Bachelors degree in Business, Marketing, or related field (preferred). Experience: o Proven experience in sales, preferably within the home appliances orkitchen equipment. o Experience in selling chimney hobs or similar products is a plus. ? Skills o Strong communication, negotiation, and presentation skills. o Ability to build and maintain relationships with clients. o Self-motivated, target-driven, and results-oriented. o Strong understanding of the sales process from prospecting to closing. o Ability to work independently and as part of a team. Technical Knowledge: o Basic understanding of chimney hob functionalities and related kitchen appliances. o Familiarity with installation processes and technical specifications is an advantage. Other Requirements: Willingness to travel for customer meetings and site visits. Proficient in Microsoft Office Benefits: ? Competitive salary and commission structure. ? Opportunities for career growth and development. ? Health and wellness benefits. ? Travel and expenses reimbursement. ? Ongoing product training and support. Show more Show less

Job Requisition ID # 25WD90411 Position Overview The Customer Success Manager plays a pivotal role in driving the success of our selected customers - some of our largest customers in the Manufacturing industry in India - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes. In this role, you will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners. Additionally, you will leverage data-driven insights to trigger proactive outreach, addressing potential risks such as low product usage or customer churn, ensuring long-term success and retention. You will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to ensure the success of an assigned set of accounts. Autodesk offers a flexible working environment, with this role based in Bangalore, India Responsibilities Co-create and execute a tailored Customer Success Plan with major customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions Co-document the tangible business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services theyve invested in, reducing churn risk Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions Participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Reseller Partners and internal Sales teams Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision-makers Throughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and reseller partners in pursuing expansion opportunities Minimum Qualification Up to 5 years of Customer Success, Technical/Implementation Consulting, Customer Support, Sales, Technical Sales, Renewal and/or any other customer-facing experience Demonstrated ability to lead, discover, and uncover the customer&aposs business challenges Experience working for or working with large India-based corporations with complex structure Excellent executive and business-level communication skills Customer Empathy & customer-first mindset Ability to prioritize multiple complex tasks Collaboration and coordination across multiple internal and external stakeholders Preferred Qualification Manufacturing industry experience or Manufacturing industry digital solutions Sales and Customer Success experience highly preferred Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk its at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When youre an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future Join us! Salary transparency Salary is one part of Autodesks competitive compensation package. Offers are based on the candidates experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk Please search for open jobs and apply internally (not on this external site). Show more Show less

Company Description RTAV is a Value-Added Manufacturer Representative Company specializing in AV & Broadcast products. We represent world-class AV & Broadcast products for the India and SAARC Market. Our mission is to provide top-tier products and services to our clients, ensuring the best possible audio-visual experiences. RTAV is committed to maintaining high standards of excellence in the industry. Role Description This is a full-time on-site role for a Telesales Representative located in Mumbai. The Telesales Representative will be responsible for reaching out to potential customers, understanding their needs, and promoting suitable AV & Broadcast products. Daily tasks will include calling clients, providing product information, handling customer inquiries, and closing sales deals. The representative will also be responsible for maintaining customer relationships and documenting interactions in the CRM system. Qualifications Excellent Communication and Customer Service skills Proficiency in Customer Support and Sales Experience in Training related to AV & Broadcast products Strong negotiation and persuasion abilities Ability to work independently and as part of a team Experience in the AV & Broadcast industry is a plus Proficient in using CRM software Show more Show less

Role Description Customer Service Representative Voice Process Inbound / Outbound Customer Service Qualifications Customer Service Representatives Customer Support Customer Satisfaction Customer Service 24x7 rotational Shifts 9 hours of login every day. Graduate Fresher / Experienced 6 Days Working Excellent English + Hindi (B28 high) Candidate should have their own system as follows???? Windows 10 8GB RAM or above i5 processor or above, 7th Gen & above Broadband connection with minimum speed of 20 MBPS Typing/ Speed Accuracy: 25wpm/ 85% Rounds of Interview: HR OPS ROUND SYSTEM CHECK Salary- 20.00=26000CTC Thanks & Regards, HR Team. Show more Show less

Hiring: Customer Support Executive for Voice process Position Details: Function: Customer Support Executive Industry: Banking Employment Type: Direct Employment Work Location: Hyderabad Work Mode: On-site Work Days: 6 Days Working (Rotational 1 Weekly Off) Shifts: 24/7 Rotational Shifts Expertise Required: Experience in Inbound & Outbound Calling Handling Welcome Calls , Renewal Calls , and Customer Service Queries Excellent communication in English,Hindi,Telugu (Candidates knowing 3 languages can apply ) Eligibility Criteria: Education: Graduation is Mandatory Experience: Minimum 6 months - 2 years in customer service preferred Interested Candidates reach out to me Zoya@livecjobs.com 7995575019

Sure! Here's a catchy and professional **job post / walk-in drive announcement** that's relatable to the JD you've provided, tailored for platforms like WhatsApp, LinkedIn, or Instagram: --- **MEGA HIRING DRIVE JOIN A TOP MNC IN PUNE!** **One-Day Interview | Fastest Joining | Limited Seats!** Are you ready to jumpstart your **corporate career** or take the next step with a **global brand** **Walk in for your dream role Were hiring!** --- **Role:** Customer Service Executive **Shift:** Rotational (24x7) **Cab:** One-way transport provided **Work Days:** Rotational shifts with rotational week-offs **Salary:** Up to 6.25 LPA **Eligibility:** Graduates & Undergrads welcome **Experience:** Freshers to 10 Years **Key Skill:** Fluent English Communication a must! --- **WALK-IN DETAILS:** **Date:** 12th July 2025 (Saturday) **Time:** 11:00 AM 5:00 PM **Venue:** B-14, Meera Nagar Housing Society, Lane No. 7, Koregaon Park, Pune 411001 --- **BRING WITH YOU:** Multiple Copies of Your Resume (Mention **Aditi** on it) Valid Photo ID --- Why Join Work with a world-renowned MNC Fast-track your career in customer success Grow with training, exposure, and high earning potential **LIMITED SLOTS!** First come, first considered! Tag a friend, spread the word, and **dont miss this opportunity!** Please reach out to me - 7888049736 on this number or email me on anushka.cx@gmail.comvvv Thanks Anushka 7888049736

Job Overview: The Datacenter Service Delivery Manager for Colocation will oversee the Migrations and service delivery within a colocation datacenter environment. This individual is responsible for managing client relationships, ensuring compliance with SLAs (Service Level Agreements), and coordinating cross-functional teams to deliver seamless services. The role requires a mix of technical expertise, project management, client management, and operational oversight. Key Responsibilities: 1.Colocation Migration Expertise: The specialized knowledge and skills required to plan, manage, and execute the migration of IT infrastructure, such as servers, storage, and network equipment, from one datacenter to another, specifically within a colocation environment. This type of migration often involves moving an organization's critical IT assets to a third-party datacenter (colocation facility) or migrating from one colocation provider to another. Expertise in this area is critical to ensure minimal disruption, downtime, and risk to business operations. The role covers the entire lifecycle of datacenter migration and post-migration optimization. It includes phases such as assessment and planning, migration and network design, logistical support, testing and validation, post-migration support and optimization, as well as compliance and documentation. 2.Service Delivery Management: Lead the end-to-end delivery of datacenter services for colocation clients, ensuring timely and efficient execution. Manage SLAs, KPIs, and other service metrics to ensure service excellence. Conduct regular service reviews and manage escalation processes for critical issues. Develop and maintain operational processes, procedures, and documentation. 3.Client Relationship Management: Serve as the primary point of contact for colocation clients, managing client expectations and ensuring customer satisfaction. Conduct regular meetings with clients to review performance, address concerns, and plan future services. Coordinate with sales, account managers, and technical teams to support client needs and expand service offerings. 4.Incident and Problem Management: Lead the resolution of incidents, ensuring proper escalation and communication with stakeholders. Conduct root cause analysis for recurring issues and develop corrective action plans. Ensure business continuity through proper disaster recovery and backup procedures. 5.Team Management: Lead and mentor a team of engineers and technicians responsible for the datacenter's day-to-day operations. Manage staffing levels, training, and professional development for the team. Ensure effective collaboration with cross-functional teams, including network engineers, facilities management, and security teams. 6.Financial and Resource Management: Monitor budgets and financials related to service delivery, ensuring cost-effectiveness. Optimize resource allocation (hardware, software, power, etc.) to maximize operational efficiency. Prepare and present reports on financial performance and operational metrics to senior leadership. Qualifications: Education: Bachelor's degree in Information Technology, Engineering, or a related field. A Master's degree is a plus. Experience: 15+ years of experience in datacenter operations or IT infrastructure management, with a focus on colocation services. Experience managing service delivery in a client-facing role. Proven track record of managing SLAs and KPIs within a datacenter environment. Skills: Strong understanding of datacenter infrastructure components (power, cooling, networking, storage). Excellent communication and interpersonal skills. Project management expertise (PMP or ITIL certifications preferred). Strong problem-solving skills and the ability to work under pressure. Proficiency in relevant software tools, such as monitoring and management platforms. Certifications: ITIL Foundation or higher preferred. Data center certifications (e.g., CDCP, CDCS, DCCA) are highly desirable. Key Competencies: Client-oriented with a focus on service quality. Leadership and team management skills. Analytical and process-driven. Ability to manage multiple projects and tasks simultaneously. Ability to work in a fast-paced and dynamic environment. Work Environment: The role is primarily based in a datacenter environment, with some travel required to client locations or company offices. The position may require after-hours or weekend work in case of critical incidents or planned maintenance.

Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Ahmedabad (PAN India candidates can apply/ Virtual interviews) Position: Chat Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts && rotational shifts Basic computer knowledge Perks && Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health && Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 20kctc ( In hand 12 to 16.8k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams July & August are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. INTERVIEW ROUNDS - HR / OPERATION / VERSANT To get your Interview aligned can share their resume on the whatsapp number @6388849191( Ashish Shukla). NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE. Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Trained & Developed in all the levels of management - Leading a team 15-20 Associates -Building confidence, personality & all sorts of skills - Learning B2B & B2C sales -Freshers (NO TARGETS) -Jaipur CALL HR AMISHA 9024834890 Required Candidate profile - Excellent communication skills - Graduates/Postgraduates who aspire to build themselves as a leader - Young and enthusiastic freshers - Self-motivated & money driven - Immediate joiners

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Work From Office Location - Airoli, Navi Mumbai Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Apply Now! Call or WhatsApp your CV to: HR Prathmesh 9607404867 Interviews booking fastdon’t miss out!

We are hiring for Voice & Chat Customer Service/Technical Support in Gurgaon Freshers and experienced. Fresher's: 18k - 24k in hand + incentives. Experienced : 30k - 38k in hand + incentives. Share your resume, Sahil, Via WhatsApp 7599810837 Required Candidate profile Rotational shifts 5 days working, 2 days off Work from the office Both side cab Immediate Joiner Only

Customer Support Executive Voice Process | Fresher || 14Takehome ||Day Shift || Location: Hyderabad Experience: Freshers Welcome Job Type: Full-time Salary: 14,000 (Take-Home) + Incentives Transport: 2-Way Cab Facility Job Description: Join Axis Bank's dynamic Customer Support team! We are hiring enthusiastic individuals with strong communication skills to handle voice-based customer queries efficiently and professionally. Eligibility Criteria: Qualification: Undergraduates / Graduates Experience: Freshers or Experienced candidates Languages Required: English & Hindi Communication Skills: Excellent verbal skills in English and Hindi Key Responsibilities: Handle inbound/outbound calls related to banking support Address customer queries promptly and professionally Ensure customer satisfaction and resolve issues effectively Maintain accurate records of interactions Perks & Benefits: Fixed Take-Home Salary: 14,000 Attractive Incentives based on performance 2-Way Cab Facility (for candidates within 35 KM) Career growth in a reputed banking environment How to Apply: Share your updated resume on WhatsApp to: RUBY HR 9032841808

Qualification:- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile:- HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average English Rounds of Interviews: HR round Operations round Note:- If any one can interested ping me on WhatsApp HR Omkar:- 8698879613

***Greetings From You & I Consulting !**** You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. ***We are hiring for a Giant MNC (KPO) In Kolkata for a For US Healthcare Process with Fixed Saturday / Sunday Off. Hiring For Giant MNC Position: US Healthcare (Medical Billing) Location: Kolkata, India *Hurry Call or whtsapp now @ Pritha - 8116048176 Requirements: - Education Required :- 10+2 and above Fresher And Experienced Both Are Welcome ! International BPO Exp. will be a added advantage! Good communication Skill Mandatory Shift: 24x7 Shift (Home drop within the marked boundary, otherwise point drop) What We Offer:- Competitive salary and performance-based incentives. Comprehensive training and continuous learning opportunities to enhance your skills. Friendly and supportive work environment that promotes teamwork and collaboration. Career advancement opportunities based on your performance and dedication. CTC 3Lpa To 5.5Lpa In Hand + PF + Esi + and all other facilities Fixed Saturday / Sunday Off Key Responsibilities:- Help US Doctors and hospitals with proper documentation for their empanelment. Regular follow up via phone or email. Taking international calls. Keeps one updated with latest US healthcare rules & regulations. Applies critical thinking and critical decision making for completing tasks. *Hurry Call or whtsapp now @ Pritha - 8116048176 *Note :- If you encounter a busy tone or If you find our lines occupied, simply Whatsapp and share your details with us in the following format:- Full Name : Current Location : Contact No : Highest Qualification : Experience for Consideration (Total Experience) : Current Organization : Current CTC (Numeric Values only) : Expected CTC (Numeric Values only) : *Hurry Call or whtsapp now @ Pritha - 8116048176 "If you've read through the job description above and thought, 'Hey, this sounds like a perfect fit for someone I know - DO REFER YOUR FRIENDS

-Process - Bank Of India Inbound process -Need Graduates or Graduation perusing candidates. -Freshers required -CSA ROLE -V3 comms skills -Rotational shifts -Rotational off -PAID OTS. -Salary - Upto 15K CTC -ROI - HR and Ops only Required Candidate profile Qualification :- Graduates or Graduation perusing Apply Now! Call or WhatsApp your CV to: HR Prathmesh – 9607404867 Interviews booking fast—don’t miss out!

- Process:- ICICI Bank Process - Shift:-10:00 to 7:00 - Average communication required Marathi And Hindi - HSC Freshers are welcomed - Male and Female both can apply - Fresher Salary:- 15k - 16k in-hand Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact :- HR Omkar:- 8698879613 Perks and benefits competitive salary with unlimited Incentives

Position:- Telecalling Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 To 16,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :-8308125422

Customer Support (WFH) Sector/ Industry - BPO 2 months contract role Responsibilities - Should be able to handle customer queries. Technical/System Requirements: System: Core i5 7th Gen or above, 8GB RAM Camera: Mandatory Internet Speed: Min 20Mbps

We are hiring for an international Chat || Blended|| Voice processes in Pune. Call : +91 7796671011 || 7796651011 || 9420115156 As a Customer Services Advisor, youll deliver high-quality, customer-focused support via live chat, addressing billing, products, services, and technical queries. Youll own customer interactions from start to finish — resolving issues, providing accurate information, and converting moments of truth into moments of delight. Key Responsibilities * Handle inbound customer queries (billing, rate plans, service activations, credits, complaints) via live chat. * Understand and assess customer needs, responding clearly and concisely. * Maintain warm, professional relationships while achieving efficiency and sales targets. * Contribute to profitability through upselling and cross-selling. * Follow schedules, adhere to compliance, and maintain work ethics. * As you gain experience, expand your role and skill set to support wider business requirements. Skills & Competencies * Excellent verbal and written communication. * Strong listening and objection handling abilities. * Persuasive, diligent, and solution-focused. * Team player with a collaborative approach. * Skilled in MS Office and adept with live chat platforms. * Experience in customer service or the telecoms industry required. * Upselling or proactive sales experience on live chat is mandatory. Call : +91 7796671011 || 7796651011 || 9420115156

*Hiring for Domestic Voice Process || 14k Take Home || Freshers || Hindi + English Mandatory || Location ||Hyderabad *Process: Voice process* *Required:*Hindi and English Speaking skills *Qualification:* Intermediate / Graduation. *Freshers* Good knowledge in to resolve the concerns of the customers through voice Strong communication and interpersonal skills *Package :- 14K Take Home* *Day Shifts* 6 days working 1 Rotational off *Benefits:* 2 Way cab *Immediate joiner* *Location:* Hyderabad (under 32KM Radius) *Interview (Walk-in) :* Hr, Assesment, Ops. If anyone intrested can drop me your Resume on WhatsApp : 9603440671 ( Tiya Hr recruiter)

Join our Team About The Opportunity BNEW SAN GRPM Service Delivery Process and Information Management team, we have the following responsibilities: Process ownership of BNEW SAN Service Delivery Processes (Services Resource Management, Network Deployment and Customer Support) Hosted Group-wide responsibility for Product Takeback Processes Information Architecture Information Security and System Access Management for BNEW SAN Service Delivery Processes Responsibility for integrating requirements into the BNEW SAN Service Delivery Processes; from Group Steering documents which are applicable to Service Delivery ( e-g Security, Data Privacy, Trade, Occupational Health & Safety, etc) Responsibility for coordination and maintenance of the Service Delivery Portal We are looking for a colleague that can bring in experiences related to the execution and management of Network Roll-out, process and information management, and has passion to drive digitalization and automation to make global impact, What you will do Together with your colleagues, you will: Be responsible to provide the service delivery line organization with appropriate and efficient processes, delivering the value required and expected by our customers and key stakeholders Secure that the processes are aligned to Ericsson Management System (EGMS) and the companys steering documents requirements (especially regarding Information Security, Operational Health and Safety and Environmental Management) Continuously improve the processes based on its performance and stakeholders requirements Develop processes and information models following EBP/Unified Architecture specifications, using ARIS as the modelling tool, and managing the models through its lifecycle Participate in the Services Research & Development process for BNEW SAN, supporting or driving the analysis of the requirements as process specialist and developing the process and information models accordingly Define functional requirements for tools development in support to the process definitions Define and secure that process measurements are in place to control and follow up process adherence Prepare and communicate process changes and process deployment Coordinate and maintain of the Service Delivery Portal for the processes under your responsibility Perform information security risk management tasks, i-e Information security classification, Retention rules, Information Security Risk assessment, Privacy Impact assessment Define and maintain system access roles in relationship to process roles and job roles What you will bring Required Experience min 5 years of relevant experience in process management / development, Process, information architecture management experience Unified Architecture/ARIS knowledge is a must Service delivery experience in the areas of NRO/Network Deployment or Customer Support is a plus, Collect & align business requirements Excel in adapting and responding to change Change and improvement management skills Negotiation skills Fundamental Leadership Competence Social, communication and negotiation skills Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Noida Req ID: 766214 Show

Greetings from Jobshop, Kickstart or Elevate Your BPO Career, Bangalore! Looking to grow in the tech & customer support space with excellent pay, weekends off, and a premium work environment? Contact HR Fouzia at: 7406708000 Hiring across 3 exciting processes for enthusiastic professionals ready to thrive! Open Roles: TSR Technical Support Role CSR Customer Service Representative BCP Backend Customer Process Location: ITPL, Bangalore Work Schedule: 5 Days Working | 2 Consecutive Days Off Commute: 2-Way Cab Provided (Safe & Hassle-Free Travel) Who Can Apply? Freshers: Take-Home Salary: 22,000/month Quarterly Bonus: 3,100 Experienced Candidates: Take-Home Salary: 28,000/month Quarterly Bonus: 3,100 Prior experience in BPO/Voice/Customer Support is a big plus! Hiring Process: 1 HR Screening 2 Operations Round (Quick & Smooth Get selected in 1 day!) Why Join ? Work-life balance with weekend offs Premium ITPL campus with modern amenities Growth-focused roles with regular incentives Secure transport, bonus structure, and supportive leadership How to Apply? DM your CV to 7406708000 (HR Fouzia) on WhatsApp now. Limited roles First come, first placed!