20954 Customer Support Jobs - Page 8

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Sr Technical Support Engineer Digital Grid Management Solutions AspenTech is looking for talented Technical Support Engineers to join our team, specializing in Digital Grid Management (DGM) Solutions. This role offers the opportunity to work with cutting-edge technology, providing world-class customer support, training, and expertise in implementing AspenTech solutions for utility automation and control systems. Your Impact Key Responsibilities: - Provide technical support for AspenTech's Digital Grid Management solutions, addressing challenges related to utility automation and control systems. - Deliver training sessions for customers on AspenTech's grid management solutions, focusing on how to optimize the software in real-world utility environments. - Assist in pre-sales consultations, helping prospects identify their business challenges and positioning AspenTech products as the ideal solution. - Troubleshoot automation and grid management-related technical issues, working with internal teams to ensure prompt resolutions. - Support the development of customer-focused training materials and industry best practices. - Travel to customer sites as needed, typically less than 25%. What You'll Need Required Qualifications: - Bachelor's degree in Electrical Engineering, Systems Engineering, or a related field, or equivalent years of relevant experience. A Master's degree is a plus. - Experience in utility automation, grid management, or control systems. - Familiarity with public utilities, with a strong understanding of automation technologies and industrial processes. - Strong customer-first mindset with the ability to troubleshoot complex technical issues. Preferred Qualifications: - Experience with AspenTech products or similar advanced software from other vendors is a plus. - Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. - Strong interpersonal skills with a commitment to building lasting customer relationships. - Willingness to travel as needed for customer engagements, including international travel (less than 25%). Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.,

As a Customer Support Executive, your primary responsibility will be to respond to customer inquiries through various channels such as email, live chat, and messaging platforms promptly and professionally. You will be expected to provide accurate information about our products, services, policies, and procedures to assist customers effectively. Handling customer complaints with empathy and efficiency will be a crucial part of your role, with the goal of achieving first-contact resolution whenever possible. In cases where issues are more complex, you will need to escalate them to the appropriate teams while ensuring that you maintain ownership until a resolution is reached. Maintaining a consistently high level of customer satisfaction through clear and effective communication will be essential. You will be required to document all customer interactions meticulously and keep detailed records using CRM tools like Zendesk, Freshdesk, HubSpot, etc. Collaboration with internal departments such as sales, operations, and tech teams will be necessary to address and resolve customer concerns effectively. Additionally, your input in developing FAQs, canned responses, and help center content will be valuable in enhancing the overall customer support experience. This role is available in both full-time and part-time capacities, with the work location being in person.,

You will be joining our team as a motivated and enthusiastic Service Account Manager Intern. Your main role will involve assisting customers with their escalations while using our products and services. You will provide excellent customer support by resolving customer queries, recommending solutions, and guiding users through product features and functionalities. Your responsibilities will include interfacing with customers, managing customer expectations, and handling escalations. Some key tasks will include responding to customer queries via phone, email, or chat, identifying customer needs, updating our internal database with relevant information, following up with customers to ensure issue resolution, and collecting customer feedback. To qualify for this position, you should have a degree in Business, Marketing, Communications, or a related field. Strong communication and interpersonal skills, both written and verbal, are essential. You should be detail-oriented, organized, and able to multitask. A proactive attitude and willingness to learn and adapt in a fast-paced environment are also important. Previous internship experience in sales, marketing, or customer service is a plus but not required. As an intern, you can expect to gain hands-on experience in account management within a dynamic and growing company. You will have opportunities for networking and professional development. Our team environment values collaboration and innovation, and there is potential for future career opportunities within the company.,

About Us We are a fast-growing SaaS company transforming the way scholarly publishers manage submission workflows. Our platform simplifies the author-to-editor-to-reviewer journey, enabling publishers, societies, organizers, and editorial teams to deliver a seamless, efficient, and transparent submission experience. With a deep understanding of academic publishing, we empower our clients to focus on what matters most: accelerating scholarly research. https://career.molecularconnections.com/job-openings/ About the Role As our Customer Support Manager , youll be the front line of support for our growing community of scholarly publishers,societies, associations, and conferences. You will lead and evolve our support function to ensure clients receive timely, empathetic, and technically sound assistance. Youll be instrumental in building a high-touch, scalable support model that reflects our commitment to partnership, precision, and user trust. Key Responsibilities Manage day-to-day customer support operations, ensuring quick resolution and high satisfaction Develop and optimize support workflows, including ticketing, escalation, and reporting Recruit, onboard, and lead a growing support team as we scale Collaborate cross-functionally with Product, Engineering, and Sales to surface user feedback, resolve bugs, and improve usability Build, maintain, and expand a searchable knowledge base and self-service help center Implement systems to track KPIs such as CSAT, response/resolution times, and ticket trends Advocate for customer needs while balancing internal priorities Handle complex or sensitive customer escalations with empathy and efficiency Qualifications 35+ years in customer support, with at least 12 years in a managerial or team lead role Experience working in a SaaS or tech-enabled service environment; startup experience a plus Familiarity with support tools like Hubspot, Jira, Notion, or similar Clear, empathetic communicator, both written and verbal Strong organizational and problem-solving skills, with attention to detail A customer-first mindset with a deep appreciation for service excellence Bonus: Experience in the scholarly publishing industry or familiarity with journal submission platforms (e.g., Editorial Manager and ScholarOne) Why Join Us Shape the future of scholarly communication at a mission-driven company Join a collaborative and intellectually curious team Work in a flexible, remote-friendly environment with competitive compensation Make a meaningful impact on the publishing process used by editors, researchers, and organizers globally Show more Show less

As an Analyst at Sirion in Gurgaon, you will play a crucial role in providing Level 1 support for the Sirion product to customers worldwide. Your responsibilities will include monitoring the ticket queue, handling service requests, providing technical assistance, and ensuring adherence to service level agreements. You will be operating in a 24x7x365 environment, supporting users via chat/online bot, and collaborating with teams across different regions. Your day-to-day tasks will involve monitoring ticket queues, supporting L1 requests, categorizing tickets for routing, representing Sirion in tracking serviceability and product quality issues, and working on a rotational basis. Additionally, you will assist in issue closure, coordinate with various teams globally, escalate unresolved issues to the product and engineering teams, and create process documentation and knowledge articles. To excel in this role, you should hold a degree in technical education/computer science and have 3-6 years of work experience in technical, customer support, or SaaS product/application support roles. You should be well-versed in ITSM processes, have excellent communication skills, and possess good time management and organizational abilities. If you are passionate about contributing to a global team, handling challenging technical queries, and ensuring customer satisfaction, we invite you to apply for this exciting opportunity at Sirion. Visit our Careers Page to submit your application and take the first step towards becoming a part of our diverse and inclusive team.,

What will you do Ideate solutions for solving problems in post checkout problems from customer experience perspective for Nutrabay which will include the journey from warehouse management systems to tracking systems, support systems and marketplaces. Assist Product and tech teams in driving the Digital Product Development for Nutrabay, in an analytical and structured way across platforms (Web, Mobile & App). Working closely with business stakeholders in operations, logistics, finance & other departments to ensure right-directional deliverables. Host workshops and brainstorming sessions for various departments to understand their processes and ensure alignment. Create simple and effective product documentation including Product Requirement Docs(PRDs), Research Docs, flow diagrams etc. ensuring seamless transition of features and tasks between cross-functional teams. Ensuring timely product sprints and removing any bottlenecks that could hinder the development sprints. Maintain the Knowledge Base of existing solutions. This would require have deeper understanding of the existing solutions. Designing workflows and wireframes for digital internal & external modules. Work closely with engineers to ship features and product improvements. Ensure prioritization, timely execution, quality, resolving issues faced during operationalization and ensuring success metrics are met. Skills Required Preference to applicants with 2 - 3 years of exposure working on logistic, operations, customer support or ecommerce related products Have exposure to the E-Commerce modules listed below Cart & Checkout Orders Management System Warehouse Management System Order Shipment and Tracking CRM & Omni-channel Automation Are a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment You love digging into the data to understand whats happening and define & measure success on every project Youre passionate about your customers and always bring questions back to what will serve them best You possess basic wireframing and UX understanding so you can create workflows and features that gets teams excited You know how to work with agile product development teams and are excited about identifying new ways to help your team be effective Youre fluent in English and are a confident communicator Can Clearly communicate product plans, enhancements, new features and launch mini-products. Be able to think through a feature from start to finish keeping in mind the impact on features, technology and ultimately the business Comfortable in operating independently and working in unstructured situations Work Experie nce: 2 years- 3 years (preferred) Working days: 5 Lo cation: Gurgaon You should apply if you have ? Are curious, fast and data-literate ? Want to own both metric outcomes and user delight ? Dream of building in a high-scale, high-impact, low-bureaucracy environment Perks: Friendly atmosphere High learning & personal growth opportunity Diverse work environment Why Nutrabay : We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their lifes best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup thats revolutionizing the health industry. Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximize the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty that will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues. About Nutrabay: Nutrabay is one of the largest health & nutrition stores in India. We are proudly a bootstrapped business with lakhs of customers that trust us. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products. Show more Show less

Position Overview We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer service and are looking to grow their careers in a fast-paced environment. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience. With an annual salary of 3,50,000 , this full-time position offers a fantastic opportunity to develop your skills in customer care. Key Responsibilities Provide outstanding customer support through various channels including inbound and outbound calls. Assist customers with inquiries, complaints, and requests, ensuring timely resolution. Maintain a high level of professionalism and empathy while interacting with customers. Document customer interactions and feedback accurately in the system. Collaborate with team members to improve service delivery and customer satisfaction. Participate in training sessions to enhance product knowledge and customer service skills. Adhere to company policies and procedures while maintaining confidentiality. Qualifications We are looking for candidates who meet the following criteria: 0 to 3 years of experience in customer support or a related field. Strong communication skills, both verbal and written. Ability to handle customer inquiries with patience and professionalism. Familiarity with voice processes in both international and domestic BPO settings is a plus. Proficient in using computers and customer support software. Willingness to work in a rotating schedule and on-site in locations such as Noida, Thane, Mumbai City, or Bangalore. Team player with a positive attitude and a desire to learn and grow. We have 10 positions open for this role, and we encourage all qualified candidates to apply. Join us in delivering exceptional customer experiences and be a part of our success story!

Job Title: Customer Support Executive International Voice Process (Night Shift) Experience: Minimum 1 year (in International Voice Process preferred) Location:Electronic city/ Bommnahalli , Bangalore Shift Timing: Night Shift (US/UK Timings) Educational Qualification: Undergraduate / Graduate Language Requirement: Excellent verbal and written communication in English Job Description: We are hiring experienced Customer Support Executives for our International Voice Process. The role involves handling customer queries and issues via phone calls for global clients, ensuring excellent customer satisfaction and first-call resolution. Key Responsibilities: Handle inbound and outbound customer calls for international clients. Resolve queries related to products, services, or orders in a timely and professional manner. Maintain accurate records of customer interactions and follow-up as necessary. Ensure adherence to quality and compliance guidelines. Work closely with the team leader and escalate issues when required. Required Skills: Minimum 1 year of experience in an International Voice Process is mandatory. Excellent English communication skills (spoken and written). Ability to handle pressure and multitask in a fast-paced environment. Strong problem-solving and interpersonal skills. Willingness to work in night shifts. Qualifications: Undergraduate or Graduate in any stream. Immediate joiners preferred. Perks and Benefits: Competitive salary and performance-based incentives Night shift allowances Cab facilities (as per company policy) Opportunity to work with global clients and grow within the organization

Key Responsibilities: Team Leadership: Lead and mentor a team of Onboarding Specialists, providing guidance, support, and coaching to ensure high performance and continuous improvement. Process Optimization: Develop and optimize merchant onboarding processes to enhance efficiency, accuracy, and customer satisfaction. Identify bottlenecks and implement solutions to streamline operations. Compliance Management: Ensure that all onboarding processes adhere to regulatory requirements and internal policies. Stay up-to-date with industry regulations and implement necessary changes to maintain compliance. Stakeholder Collaboration: Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to align onboarding processes with overall business goals and customer expectations. Quality Assurance: Implement quality assurance protocols to maintain the highest standards in data accuracy and customer communication during the onboarding process. Reporting and Analysis: Generate regular reports and analyse key metrics to evaluate team performance and identify areas for improvement. Use data-driven insights to make informed decisions. Customer Focus: Uphold a customer-centric approach, ensuring merchants have a positive onboarding experience and receive timely and accurate information throughout the process. Required Qualifications: Bachelor s degree in business, Operations Management, or related field. Master s degree is a plus. 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization. Strong understanding of regulatory requirements related to merchant onboarding and payment processing. Exceptional analytical and problem-solving skills with the ability to make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. Demonstrated ability to thrive in a fast-paced, dynamic environment while managing multiple priorities. Experience with CRM and onboarding software systems is a plus. Skills and Experience: 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization. Strong understanding of regulatory requirements related to merchant onboarding and payment processing.

Spes Manning Solutions is exclusively hiring for a Customer Support Executive to join our dynamic and rapidly growing BPO team. We are looking for enthusiastic, customer-centric individuals who are passionate about delivering an exceptional customer experience. This is a unique opportunity for both fresh graduates and experienced professionals to build a successful career in an international voice process environment. Key Responsibilities Handle inbound and outbound customer calls with professionalism and courtesy. Resolve customer queries and issues quickly and efficiently over the phone. Maintain accurate records of all customer interactions and transactions. Follow communication scripts and guidelines when handling different topics to ensure consistency. Ensure customer satisfaction and provide a high level of professional customer support . Skills & Competencies Communication Skills: Excellent verbal and written communication skills in English are mandatory . The ability to articulate clearly and effectively to an international customer base. A confident and positive tone of voice. Technical & Professional Skills: Basic computer proficiency, including the ability to navigate multiple systems simultaneously. Familiarity with CRM software or other customer service tools is a plus. A positive attitude and a strong willingness to learn and adapt. The ability to work independently and as part of a team. Qualifications Education: 10+2 (Intermediate) / Any Graduate (any stream). Experience: Candidates with prior experience in an international BPO environment will be preferred and compensated accordingly. Freshers are highly encouraged to apply. Compensation & Benefits Salary: Package for Freshers up to ?3.5 LPA . Package for Candidates with relevant experience up to ?6.5 LPA . Benefits: Competitive salary and performance-based incentives . Paid training will be provided to all new hires. A friendly, supportive, and dynamic work environment. Significant career growth opportunities . Shift: Rotational Shifts (5 days working in a week). How to Apply To apply for this exclusive hiring opportunity, please send your updated resume directly to: HR ISHA Phone: 7447719444 Email: [HIDDEN TEXT]

We are seeking a customer-focused professional for the International Voice Support role. You will be responsible for handling customer inquiries and providing solutions through voice-based interactions, ensuring excellent service for international clients. This role requires strong verbal communication skills and a commitment to customer satisfaction. Roles & Responsibilities: Handle inbound and outbound voice calls from international customers, addressing their queries and concerns. Provide accurate and timely information regarding products, services, or technical issues. Guide customers through troubleshooting steps or provide solutions to their problems. Document all interactions and resolutions accurately in the designated system. Escalate complex issues to the appropriate team when necessary. Maintain a high level of professionalism and empathy in all customer interactions. Strive to achieve customer satisfaction targets and adhere to service level agreements (SLAs). Skills Required: Excellent verbal communication skills in English with a clear and professional demeanor. Strong listening skills and ability to understand diverse accents. Customer-focused approach with a dedication to providing high-quality support. Problem-solving abilities to address customer issues effectively. Ability to work in a fast-paced, target-driven environment. Familiarity with customer service software or CRM tools. Adaptability to different international customer needs and communication styles. QUALIFICATION: Bachelor's degree or equivalent practical experience.

Spes Manning Solutions is actively seeking dedicated and customer-focused individuals to join our team as a Customer Support Representative . We are looking for talented professionals who are eager to provide excellent support via an international voice and blended process. This is a great opportunity for both freshers looking to launch their career and experienced candidates aiming for a role with great benefits and growth potential. Key Responsibilities Deliver excellent customer support by responding to queries and providing solutions over the phone and via email/chat. Resolve customer issues promptly and professionally to ensure a positive customer experience. Maintain high standards of service to enhance overall client satisfaction. Adhere to company protocols and contribute to a collaborative team environment. Who We're Looking For Experienced Candidates: A track record of success in an international voice/blended support role. Strong verbal and written communication skills are essential. The ability to handle complex customer interactions with confidence. Freshers: Good English communication skills are a must. An eagerness to learn and grow in the customer service industry. A positive and proactive attitude towards problem-solving. Why Join Us Salary Range: ?3 LPA to ?6.5 LPA , based on your experience and skills. Schedule: 5 working days with 2 rotational days off. Shifts: Rotational shifts to ensure a balanced work schedule. Transport: Complimentary two-way cab service for a hassle-free commute. Growth: Opportunities for professional development and career advancement. Interested Let's Get in Touch! To apply for this role, please call or WhatsApp your resume to: Sakshi Phone: 7447716444 Email: [HIDDEN TEXT]

Spes Manning Solutions is seeking a motivated and customer-focused Customer Support Executive to join our team in Pune, with a specific focus on our Viman Nagar operations. This is an exciting opportunity for professionals at all experience levels, from freshers with great communication skills to seasoned individuals with a background in international BPO. You will be a key part of our team, providing exceptional support to our global clientele. Key Responsibilities Handle international voice and blended customer queries in a professional and efficient manner. Resolve issues and provide solutions with a customer-first attitude . Ensure high levels of customer satisfaction by delivering quality service. Maintain data accuracy and adhere to call quality standards as per company guidelines. Skills & Qualifications Skills Required: Strong spoken English and clear communication skills are essential. Willingness to work night/rotational shifts . A positive attitude and a passion for customer service. Qualifications: Freshers with good communication skills are welcome to apply. Prior international BPO experience is a bonus. Why Join Us Attractive Salary of up to ?6 LPA , based on your experience and skills. Performance Incentives to reward your hard work. 5 Days Working with 2 rotational days off. Both-way cab facility will be provided for your convenience. A professional and supportive work culture. On-the-job training and excellent career growth opportunities . How to Apply To apply for this role, please contact us directly: HR S.Sakshi Phone: 9156044438 Email: [HIDDEN TEXT]

Spes Manning Solutions is actively seeking experienced professionals to join our team for an International Voice and Chat Process . We are looking for dedicated individuals with a proven track record of providing excellent customer support in a global BPO environment. This is an exciting opportunity to work in a fast-paced setting and contribute to a team that values quality and performance. Candidate Requirements Experience: A minimum of one year of prior experience in an international chat or voice process is mandatory. Communication Skills: Excellent communication skills are required to interact with an international client base. Shift & Commute: You must be comfortable with 10-hour shifts , a fixed night shift , and additional traveling hours. Education: Candidates must be an Undergraduate or Graduate . Compensation & Perks Cabs will be provided for pick and drop within a hiring zone of 40 kilometers. Competitive salary and other benefits based on experience. Selection Process For Chat Process: HR Round Versant Round ( Pass score 58 and above ) CD Round Ops Round For Voice Process: HR Round Proctored Versant Round in office ( Pass score 58 and above ) Ops Round Mandatory Documents To be considered for the role, candidates must have the following documents: Previous company's relieving or experience letter . Current company's offer letter and pay slips . Highest education PDC or Degree certificate . ID Proof , with a PAN card being mandatory and requiring an updated image. How to Apply To apply for this position, please contact us directly: Deepikaa Panchariya Company: Spes Manning Solutions LLP Contact: 7447719444

Spes Manning Solutions is hiring for a Customer Support Associate to join our dynamic team in Pune. This is an excellent opportunity for dedicated individuals to work in an International Voice and Blended Process , providing exceptional service to our global clients. We are looking for talented professionals, both freshers and those with experience, who are ready to excel in a fast-paced and supportive environment. Roles & Responsibilities Respond to customer inquiries with professionalism and courtesy via Voice, Blended (Email/Chat) platforms. Problem Solve effectively by identifying the root cause of customer issues and finding efficient resolutions. Maintain accurate records of all customer interactions and feedback. Collaborate with team members to ensure a high level of customer satisfaction. Qualifications Education: Graduate freshers are welcome to apply. Experience: Fresh graduates, as well as undergraduates or graduates with one year of BPO experience , are eligible. Communication: Excellent communication skills are essential for this role. Availability: Must be able to work UK, US, and rotational shifts . Compensation & Benefits Salary: Freshers: ?16,000 to ?25,000 per month. Experienced Candidates: Salary will be determined based on your experience. Incentives: Performance-based incentives are provided. Perks: Both-side cab facility will be provided. PF and other allowances. 5 days working , with 2 days off per week. Note: We do not charge any fee for our services. How to Apply This position requires immediate joining , and there will be no virtual rounds. If you are interested, please contact us or share your updated CV. HR AKANKSHA Phone: 8956822344 Email: [HIDDEN TEXT] References are highly appreciated!

We are seeking enthusiastic and customer-focused professionals for the International Customer Support Executive role. You will handle voice-based interactions with international customers, resolving queries, offering product/service support, and ensuring excellent customer satisfaction. This role requires excellent English communication, a neutral accent, and the ability to work in a 24x7 environment. Roles and Responsibilities: Handle inbound and outbound voice calls from international customers (US/UK/AU regions). Resolve customer issues efficiently, related to products, billing, orders, or services. Provide accurate information and effective solutions within defined timelines. Document all customer interactions meticulously in the CRM system . Required Skills: Excellent English communication (spoken and comprehension). Neutral accent and clear pronunciation. Strong active listening and empathy in customer interactions. Typing speed of 30-40 WPM with accuracy . Familiarity with CRM tools (Salesforce, Freshdesk, etc.) is a plus. Ability to work night shifts and weekends if needed. QUALIFICATION: 12th pass / Graduate (any stream).

We are seeking a proactive Customer Support Associate to deliver exceptional customer service. You will be responsible for handling customer inquiries, providing timely and accurate solutions, and ensuring a positive experience across all interactions. This role requires strong communication skills, a problem-solving mindset, and the ability to work effectively in a dynamic environment. Roles & Responsibilities: Handle customer inquiries, complaints, and feedback through various channels (e.g., phone, email, chat). Provide timely and accurate information to customers regarding products, services, and policies. Investigate and resolve customer issues efficiently, escalating complex cases when necessary. Document all interactions and resolutions accurately in the CRM system. Maintain a high level of professionalism and customer satisfaction. Collaborate with internal teams to ensure seamless service delivery. Skills Required: Excellent verbal and written communication skills. Strong problem-solving abilities. Customer-centric attitude with a focus on delight. Ability to multitask and manage time effectively. Proficiency in using CRM software and other customer support tools. Patience and empathy when dealing with diverse customer needs. Adaptability to a fast-paced environment. QUALIFICATION: Bachelor's degree or equivalent practical experience.

We are seeking dynamic professionals for the International Voice / Chat Process . You will be responsible for handling customer inquiries through voice or chat, providing timely and accurate solutions, and resolving issues related to products, services, and technical support. This role requires excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced, target-driven environment. Roles & Responsibilities: Handle customer inquiries efficiently through voice or chat , providing timely and accurate solutions. Resolve issues related to products, services, and technical support, ensuring customer satisfaction. Document all interactions, solutions, and follow-ups meticulously in the CRM system . Meet established performance targets such as response time, resolution time, and customer satisfaction scores. Escalate unresolved or complex issues to the appropriate department for further assistance. Maintain professional communication at all times and adhere strictly to company guidelines and procedures. Skills Required: Excellent verbal and written communication skills in English (additional language skills are a plus). Strong customer service orientation and the ability to resolve issues effectively. Ability to multitask and efficiently manage both voice and chat interactions simultaneously. Strong problem-solving and analytical thinking capabilities. Comfortable with technology and proficient in using CRM tools . Ability to work effectively in a fast-paced, target-driven environment . Positive attitude, strong interpersonal skills, and eagerness to learn. Self-motivated, team-oriented, and flexible. Ability to work independently and take initiative. Comfortable working in rotational shifts (including night shifts). QUALIFICATION: Undergraduate or Graduate (Any stream).

Are you ready to take on the role of a Customer Support Representative in our Vibrant Office Locations at our Indore hub in APAC As a key member of our team, you will be responsible for ensuring that service level agreements (SLAs) are met for each Salesforce Case. Your primary duties will include resolving customer concerns related to installation, operation, maintenance, and product application or compatibility matters. You will register and classify received issues as cases, and work diligently to restore customer-reported issues promptly. In this dynamic work environment, you will need to exhibit strong multitasking and organizational skills. As the main point of contact for technical and customer support via phone, email, and web-based tools, you will play a crucial role in addressing customer inquiries and providing timely resolutions within SLAs. Additionally, you will keep customers and merchants informed about the status of their Incidents at agreed intervals and offer guidance on the proper use of the product while addressing specific user issues. To excel in this role, you must possess excellent analytical, decision-making, problem-solving, team-building, conflict management, negotiation, and time management skills. Your ability to deliver exceptional customer service to both internal and external clients will be paramount. Effective verbal and written communication skills are essential for interacting with technical and non-technical audiences across various levels in the organization. Furthermore, your willingness to share relevant technical and industry knowledge with other team members is highly valued. As part of our APAC team, you will collaborate with diverse teams and offices globally, embracing our agile and dynamic work culture. You should be comfortable working in a fast-paced environment, handling heavy workloads, and be open to rotational shifts. The role requires you to work independently as well as in a team, demonstrating adaptability and a strong work ethic. If you are passionate about delivering high levels of customer satisfaction, possess the required skills and experience, and are eager to contribute to our team's success, we welcome you to join us in shaping the future of our customer support services at our Indore office.,

As an intern in this role, you will be responsible for supporting schools and parents through email and phone communication. Your day-to-day duties will involve making outbound calls and emails to provide customer support. Additionally, you will have the opportunity to visit schools to offer on-ground support and conduct training or demos as needed. The School Diary app is dedicated to bringing the school experience to smartphones for all school stakeholders, including administrators, teachers, students, and parents. With a wide reach, the app currently serves over 452,115 parents across more than 1109 schools in 10 different countries. Joining this team will provide you with valuable experience in the education technology sector and the opportunity to make a positive impact on school communities worldwide.,

As an International Customer Service representative at V Power Logistics, your primary responsibility will be to provide exceptional customer support and ensure customer satisfaction on a daily basis. You will be located in Gurugram and will play a crucial role in demonstrating proficient phone etiquette while interacting with customers from diverse backgrounds. To excel in this role, you must possess strong customer support and customer service skills, along with the ability to effectively communicate in a multicultural environment. Your problem-solving and interpersonal abilities will be essential in resolving customer queries and ensuring a smooth customer experience. Experience in international logistics or customer service will be an advantage. At V Power Logistics, we prioritize efficiency, reliability, sustainability, and safety in our logistics services. As an integral part of our team, your commitment to these core values, along with excellent English communication skills, will contribute to our goal of providing easy, fast, and transparent customer experiences while upholding the highest standards of safety, environmental consciousness, and employee well-being.,

Hiring International Bpo's & Captive Unit Profiles : International Voice | Sales | Collection | Client Success & Servicing Eligibility Criteria : Graduate/Undergraduate Fresher's and International Voice Experience Required Salary offered upto 15,00,0000 /- Performance Based Incentives Key Responsibility Engage with customers proactively to gather feedback and promote loyalty. Built and maintained courteous and effective working relationships. Location : Delhi Ncr (Onsite) Excellent verbal communication skills required For more Information Call : 9084920960 / 7703997577

As a Customer Support representative for the International Chat Process in Bhopal, your primary responsibility will be to respond promptly and professionally to customer inquiries through live chat channels. You will be expected to identify and resolve customer issues with empathy, providing step-by-step guidance to assist customers in troubleshooting. By ensuring seamless customer experiences and adhering to company policies and processes, you will play a vital role in maintaining customer satisfaction. In this role, you will be required to escalate complex or unresolved issues to the appropriate departments while accurately documenting customer interactions to maintain thorough customer records. It is essential to stay updated on product knowledge and service offerings to provide customers with accurate and relevant information. This exciting opportunity in Bhopal offers a full-time position with rotational night shifts and a work schedule of 5 days a week with 2 rotational week-offs. Immediate joiners from Bhopal are preferred for this role, and the job highlights include responding to customer queries via chat, resolving issues promptly, and ensuring a positive customer experience. If you are interested in this position, please comment below to express your interest, and I can refer you for further consideration. Feel free to tag or share this opportunity with someone who would be a perfect fit for this role. Let's support each other in achieving success together! Job Types: Full-time, Permanent, Fresher, Contractual / Temporary Contract length: 3 months Benefits: - Health insurance - Life insurance - Paid sick time - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift - UK shift - US shift Yearly bonus Work Location: In person Application Deadline: 13/04/2025 For further inquiries or to speak with the employer, please contact +91 8075427883.,

As a Customer Success Executive at ESP Global Services, you will play a crucial role in the customer success team by focusing on ensuring customer satisfaction, retention, and successful service delivery. Working closely with the Customer Success Manager (CSM), you will be responsible for supporting daily operations, resolving customer issues efficiently, and driving improvements in service quality. Your primary objective will be to serve as the main point of contact for both internal teams and external customers, ensuring that contract-specific tasks are completed efficiently and that customer needs are met with a high level of responsiveness. You will be expected to act as a proactive customer advocate, ensuring a high level of customer satisfaction and supporting customer retention initiatives. Working alongside the CSM, you will address customer needs, resolve issues promptly, and maintain strong relationships with customers. Additionally, you will be responsible for ensuring contract-specific tasks such as asset management, customer reporting, and technical analysis are completed accurately and efficiently. Your role will also involve designing, preparing, and delivering internal and customer reports to provide insights that drive continuous service improvement and quality. You will review account-specific statistics regularly to identify trends, service improvements, and opportunities to enhance the customer experience. As a Single Point of Contact (SPOC) for customers, you will ensure seamless communication between internal teams and customers and document any follow-up actions in internal databases to keep all stakeholders informed. In addition, you will provide coverage for the CSM when required to maintain continuity of service and strong customer relationships. You will also be responsible for monitoring and managing the profitability of customer accounts, identifying cost-saving opportunities, and overseeing all aspects of customer contracts, including negotiations, amendments, renewals, and compliance. To excel in this role, you should possess empathy, strong problem-solving skills, financial acumen, clear communication abilities, and the ability to collaborate effectively across teams and departments. If you are motivated to develop your career in Service Delivery and are passionate about delivering service excellence, we encourage you to explore this opportunity. At ESP Global Services, we offer a competitive salary based on suitability or experience, along with benefits such as holiday leave, medical insurance, and Perk box discounts. We provide a learning and development culture that offers unlimited access to professional and personal training to help you reach your career goals. Our company values diversity, inclusion, and belonging, celebrating individual uniqueness and fostering a supportive work environment. ESP Global Services has been a leader in providing customized 24/7 Global IT support solutions since 1992. Our dedicated service delivery team offers expertly managed day-to-day support, on-site engineers, responsive visiting engineers, and multi-lingual service desk coordination for over 1,000 tickets a day across more than 200 customers. We focus on delivering customer-centric IT support solutions tailored to the complex needs of the fast-paced and evolving aviation industry. Join our global community of exceptional people who are committed to upholding the highest standards of ethics, compliance, and security. As an equal opportunity employer, we prioritize excellence and aim to exceed expectations while delighting customers every time. If you are looking to be part of a team that values quality, superior customer service, and continuous improvement, we invite you to consider a career with ESP Global Services.,

Join our team as a Service Engineer in a leading Electrical MNC! As a Service Engineer in the Agriculture Department, your primary responsibility will be to perform on-site installation, servicing, maintenance, and repair of agricultural electrical products in Delhi & Uttar Pradesh (Ghaziabad & Kanpur) locations. You will be working on a third-party parole with a salary range of up to 35K in hand per month. This is a contract position with a duration of 1 year, renewable based on performance. To qualify for this role, you should have a Diploma in Electrical with 1 to 7 years of experience. Your duties will include identifying and resolving technical issues using diagnostic tools, configuring and calibrating electrical systems per specifications and customer requirements, investigating and rectifying faults in electrical equipment to minimize downtime, and effectively communicating with customers to provide technical support. It is crucial to maintain detailed service records, including work performed and customer feedback. Adherence to all safety protocols and regulations while performing fieldwork is mandatory. If you are ready to take on this challenging role, submit your resume to contact@authentic-staffing.com and call us at +91 70418 69674. Join us today and make a difference in the field of agricultural electrical services!,