20954 Customer Support Jobs - Page 5

You are invited to join TapHubs Global, where we are dedicated to creating not just software, but also shaping the future. Whether you are at the beginning of your career journey or seeking to advance in a dynamic environment, we welcome you to be part of our team. Here at TapHubs Global, we provide: - Exciting real-world projects right from the start - Mentorship and technical guidance to support your growth - Recognition and rewards based on your performance - Opportunity to transition from an internship to a full-time position Qualifications: - Education: Bachelors or Masters degree in IT, Computer Science, or related fields - Experience: Fresh Graduates (Internship Opportunities Available) We are currently offering internships in various roles including: - Graphic Designer (Onsite) - UI/UX Designer (Onsite) - Full Stack Developer (Onsite) - Frontend Developer (Onsite) - Backend Developer (Onsite) - Administration & Backup Specialist (Onsite) - Quality Assurance (QA) Tester (Onsite) - Marketing Specialist (Onsite / Remote) - Social Media Specialist (Onsite / Remote) - Operations and Communications Manager (Onsite) - Operations/HR Manager (Onsite / Remote) - Customer Support Representative (Onsite / Remote) If you are passionate, curious, and eager to learn, this internship opportunity is tailored for you. Join us in nurturing talent and seizing this chance to grow. To apply, visit: [https://lnkd.in/dFWYBeiq](https://lnkd.in/dFWYBeiq),

Job Description: You will be taking on a full-time on-site role as a Customer Service Representative based in Vishakhapatnam. Your primary responsibilities will include providing top-notch customer support, ensuring high levels of customer satisfaction, handling customer service interactions, and improving the overall customer experience. To excel in this role, you should possess strong Customer Service Representatives and Customer Support skills, along with a deep understanding of Customer Satisfaction and Customer Service principles. Your ability to deliver exceptional Customer Experience will be crucial in this position. Effective communication and interpersonal skills are key for success in this role, as you will be interacting with customers on a daily basis. You should also demonstrate proficiency in problem-solving and conflict resolution, coupled with a keen attention to detail and excellent organizational abilities. Being able to multitask and prioritize tasks efficiently is essential for managing the various responsibilities of this role. While previous experience in a customer service position is advantageous, it is not mandatory for this role.,

The Technical Support Specialist position is a full-time on-site role based in Surat. As a Technical Support Specialist, you will be responsible for troubleshooting technical issues and providing solutions. This role requires close collaboration with the R&D department to analyze and diagnose technical problems, ensuring product efficiency. To excel in this role, you should possess strong Technical Support and Troubleshooting skills along with analytical capabilities. Customer Support and Customer Satisfaction are key aspects of this position, requiring excellent communication and interpersonal skills. The ability to work both independently and in a team environment is crucial. While prior experience in a similar role is advantageous, candidates with a Bachelor's or Diploma in Electrical & Electronic engineering are encouraged to apply. Join our team and contribute to delivering high-quality technical support to our customers.,

The selected intern will be responsible for managing customer relationships to ensure successful product use, retention, and satisfaction. You will guide and support customers in becoming strong advocates for our products and assist them in achieving their goals using our solutions. Proactively identifying and resolving common customer issues will be a key part of your role. You will also advocate for customer needs across various departments and spot opportunities for up-selling our products. Responding to customer queries via email and telephone will also be part of your day-to-day responsibilities. This is a Fresher or Internship role with a contract length of 6 months. The work schedule will be day shift, Monday to Friday. The work location is in person.,

As a Cyber Managed Service SAP IDAM Operations Specialist Staff at EY, you will play a crucial role in ensuring the security and efficiency of our identity and access management processes within the SAP environment. You will be responsible for providing L2 support for SAP IDAM-related issues, managing user identities and access rights, monitoring system performance, and collaborating with IT and security teams to ensure compliance with security policies. Your key responsibilities will include troubleshooting user access problems, managing user identities and access rights, monitoring system performance, ensuring compliance with security policies, contributing to policy documentation and training materials, conducting security reviews and audits, implementing security measures, resolving service requests, and staying updated on new SAP IDAM features. To excel in this role, you should have up to 3 years of experience in operations support, a Bachelor's degree in computer science or a related field, basic knowledge of SAP IDAM solutions, familiarity with network security and IAM technologies, and experience in customer support. Preferred skills include relevant certifications and familiarity with ITIL or other IT service management frameworks. You should be willing to travel, work as an on-call support engineer, work occasional overtime, and work in shifts as required. By joining EY, you will be part of a global network that is dedicated to building a better working world through innovative solutions and trust in capital markets.,

As a Telesales Executive at Pixel Hatch, you will play a crucial role in reaching out to potential clients, understanding their requirements, and offering tailored solutions. Your responsibilities will encompass lead generation, conducting sales calls, addressing customer inquiries, and nurturing strong client relationships. Additionally, you will be entrusted with customer support duties to ensure utmost satisfaction. To excel in this role, you should possess exceptional communication and customer service abilities. Your proficiency in lead generation, sales techniques, and customer support will be instrumental in your success. Strong negotiation and problem-solving skills are essential, along with the capacity to work effectively both independently and collaboratively. While prior experience in telesales or a related field is advantageous, it is not a mandatory requirement. A Bachelor's degree in Business, Marketing, or a relevant discipline is preferred. Join our dynamic team at Pixel Hatch and embark on a rewarding journey where your skills will contribute to enhancing client engagement and driving business growth. Elevate your career by connecting with us today!,

The Telemarketing Specialist position based in New Delhi is a full-time on-site role that focuses on lead generation, customer interaction, support, and sales contribution. As a Telemarketing Specialist, your responsibilities will include making outbound calls, engaging with potential and existing customers, providing customer support, and collaborating with the sales team to follow up on leads effectively. To excel in this role, you should possess proficiency in lead generation and sales, strong communication and customer service skills, experience in customer support and maintaining customer relationships, excellent verbal and written communication abilities, and the capability to work efficiently in an on-site environment. Previous experience in a telemarketing role would be advantageous for this position. If you are looking for a dynamic opportunity to utilize your skills in lead generation, customer support, and sales efforts, this Telemarketing Specialist role could be the perfect fit for you. Join our team and play a vital role in driving business growth and success.,

Work with SRICO At SRICO, we prioritize treating everyone with respect and dignity. Your long-term success is our primary motivation. We uphold values of honesty, ethics, straightforwardness, and fairness. By providing challenging tasks, ample development opportunities, a positive work environment, and delegated responsibilities, we strive to support you in achieving your ambitions and reaching your full potential. Our foundation lies in a culture of excellence, pride, integrity, passion, and respect, fostering a dynamic and flexible work environment where innovation and teamwork are fundamental to our success. At SRICO, you will be presented with the chance to tackle every challenge and make the most of every opportunity. Life at SRICO is characterized by aspirations and dynamic productivity, and we are continuously seeking individuals with passion, curiosity, and conviction. We firmly believe in the strength of each individual and the power of a cohesive team. Join our team and become a part of our value system as we are constantly on the lookout for talented individuals to join us. You will have the opportunity to contribute, learn, and grow simultaneously. If you are interested in being a part of a fast-growing, well-established, and highly regarded organization, please send your resume to hr@srico-labworld.com. Technical Service Coordinator | Bangalore Location: Bangalore Responsibilities: - Provide support to customers and service engineers on all after-sales activities - Assist the service team in technical service-related matters - Coordinate between customers across India and technical staff at various branches to resolve service issues and provide updates - Arrange units/parts to be sent to customers - Track and update service reports of all service staff - Arrange service-related components, tools, parts, etc. Requirements: - Support customers and service engineers on after-sales activities - Ensure accurate data is captured and updated in CRM - Service documentation and reporting Experience: 3+ years Education: BE / BTech preferably in Electrical/Electronics/Instrumentation.,

The role of Process Executive at our organization in Hyderabad involves providing response, diagnosis, resolution, and tracking of customer support queries via phone, email, chat, and social media platforms. You will be required to have knowledge of Google's Workspace/cloud product and maintain response and resolution speed as per defined SLOs. Ensuring high customer satisfaction scores, adherence to quality standards in 90% of cases, and utilizing existing knowledge base for root cause assessment are key responsibilities. Additionally, you will be expected to provide bug progress summaries to customers, handle escalations, and offer consults for case resolution. The role necessitates the ability to work effectively in a diverse environment, navigate cultural and language differences, and be an adept communicator. Applicants from the 2020, 2021, 2022, and 2023 batches of any degree with a consistent academic record of 50% in 10th, 12th, and UG are eligible. Candidates should not have more than a 2-year gap in education and should be willing to relocate anywhere in India, work in any shift, or domain. Strong written and verbal communication skills, excellent problem-solving abilities, analytical skills, sound business judgment, and industry knowledge are desired qualities. This is a full-time, permanent position with a CTC of INR 3.5 LPA and a training duration of 17 days. The role requires working in rotational shifts. The preferred education qualification is a Bachelor's degree, and candidates with 1 year of experience in technical support are preferred. Benefits include provided food, life insurance, and provident fund. The work location is in person. ,

Company Description Secure Affiliate Media Pvt Ltd is a digital marketing agency specializing in affiliate marketing, influencer marketing, and digital advertising solutions. We leverage data-driven insights and cutting-edge technology to connect businesses with relevant audiences and drive measurable results. Our commitment to ethical and transparent practices helps build long-term partnerships with clients and publishers. With specialized targeting and optimization technology, we maximize ROI through various advertising models such as CPS, CPI, CPC, CPL, CPA, and CPV. Based on broad distribution via partner-operated websites and premium publishers, we strive to enable publishers and advertisers to reach their greatest potential in digital marketing. Role Description This is a full-time, on-site role for an Affiliate Sales International (I-Gaming) located in Gurugram. The role involves managing affiliate accounts, acquiring new affiliates, and analyzing performance metrics to optimize campaigns. Day-to-day tasks include negotiating deals, maintaining relationships with affiliates, providing customer support, and ensuring compliance with industry standards. The role also involves collaborating with internal teams to align affiliate marketing strategies with overall business goals. Qualifications 2-3 years of experience with eSports and Gaming Campaigns Proven experience in developing and executing strategic sales plans, along with exceptional negotiation and closing skills. A strong work ethic, self-motivation, and a clear focus on achieving ambitious revenue and client acquisition targets. Strong Analytical Skills Excellent Communication skills Customer Service skills Relevant bachelors degree or equivalent experience Ability to work on-site in Gurugram Experience in the I-Gaming industry is a plus KPI and Targets: Achieving specific revenue targets through new client acquisition. Acquiring a predetermined number of new clients. Improving the win rate of sales proposals and presentations in the affiliate space. Show more Show less

As a Sales Support Associate at Ammayapper Textile Private Limited, you will play a crucial role in assisting the sales team and ensuring exceptional customer support to maintain high levels of customer satisfaction. Your primary responsibility will involve handling customer inquiries, processing orders, maintaining customer records, and supporting various sales-related activities. To excel in this role, you must possess strong customer support, service, and satisfaction skills. Your excellent interpersonal and communication abilities will enable you to effectively engage with customers and address their needs. Additionally, your strong organizational skills and keen attention to detail will be essential in ensuring smooth operations and providing top-notch support to the sales team. Collaboration is key in our team-oriented environment, so your ability to work effectively with others will be highly valued. While previous experience in a sales support or customer service role is advantageous, it is not mandatory. A Bachelor's degree in Business, Marketing, or a related field is preferred to equip you with the necessary knowledge and skills to succeed in this role.,

The Sales Enablement & Learning team at Morningstar's Business Development and Sales group is dedicated to supporting clients in building their businesses and achieving better outcomes for investors. The team focuses on serving various client segments, including advisors, wealth managers, asset managers, institutional investors, and fintechs. As a Program Manager reporting to the Head of Sales Enablement & Learning, you will collaborate with stakeholders across the organization to design, develop, and implement impactful enablement and learning solutions. This role specifically supports the teams involved in customer support for the Direct Platform Product Suite, Data, Retail, and Sustainalytics. Morningstar, a global financial services firm operating in 30 countries with over 40 years of experience, is committed to providing best-in-class solutions that help investors and financial advisors achieve their financial goals. The company empowers investor success by offering data, independent research, software, and services tailored to the needs of the investment community. As an Associate for Customer Support Enablement and Learning based in Mumbai, you will be responsible for delivering enablement programs for Morningstar's global Customer Support team in the Asia Pacific (including India) and EMEA regions. The Customer Support team plays a crucial role in providing immediate assistance to client inquiries via phone, email, and chat, contributing significantly to the sales process and client experience. Your focus will be on enhancing the skill set of over 100 support colleagues in the region. In this role, you will partner with global stakeholders to develop and deliver training programs that focus on Industry Domain Knowledge, Product, Client Facing Skills, and Sales/Service Operations. Your responsibilities will include supporting onboarding programs, collaborating with Enablement and Subject Matter Experts (SMEs) to create training curriculum, facilitating training sessions, and evaluating the impact of enablement content. The ideal candidate will have a Bachelor's degree, at least 5 years of experience in customer support, training, sales enablement, or related fields, and proficiency in delivering training to global teams. Strong project management skills, excellent communication abilities, and a client-centric mindset are essential for success in this role. Additionally, a good understanding of financial markets and investment products, along with a passion for adult learning best practices, will be beneficial. Morningstar provides an equal opportunity work environment with a hybrid setup that allows remote work and in-person collaboration. The company offers various benefits to support flexibility and engagement with global colleagues. Join us at Morningstar and be part of a team dedicated to empowering investor success through continuous learning and development.,

As a Customer Support professional, you will be responsible for resolving complex customer inquiries and technical issues effectively. You will monitor customer feedback and complaints and regularly engage with the R&D and customer support teams in Singapore and the U.S. to address customer technical queries. Collaboration with the sales and marketing teams will be key in meeting customer needs and enhancing product offerings. Additionally, you will assist sales teams by providing alternative product options against competitors. In terms of documentation and training, you will maintain technical documentation such as user manuals, troubleshooting guides, and FAQs. Developing and conducting training programs for customers, distributors, and internal staff will also be part of your responsibilities. It is essential to stay updated on the latest advancements in molecular research and related technologies by reading market research news, reports, research papers, and articles. You will work closely with the sales team to deliver technical expertise in pre-sales and post-sales activities to drive revenue growth. This includes understanding customer needs, customizing demos and troubleshooting, and sharing insights on new features, industry trends, and competitive advantages. Post-sales activities will involve supporting customers, providing product training, and conducting competitive analysis to effectively position products in the market. Furthermore, you will provide input for the development of new products or product improvements based on customer feedback and industry trends. Managing new product development activities in coordination with various departments and external stakeholders will be crucial. You will serve as a technical spokesperson in external forums and discussions to promote the Molecular & life sciences industry and expand the network of Key Opinion Leaders (KOLs). Reporting and analytics play a significant role in your responsibilities, as you will prepare and present regular reports on technical support metrics and performance. Utilizing data-driven insights, you will identify areas for improvement and optimization. Additionally, conducting product demos and trials on-site for customer applications will be part of your role. A degree in Life Science, Biotechnology, Biology, Microbiology, or a related field is desirable, along with at least 2 years of relevant work experience. This is a full-time, permanent position with benefits including Provident Fund. The work location is in person.,

Company Description At NexTik, we are more than an innovation company; we are architects of the future network, transforming how you connect and communicate. As the leading FTTH provider in India, NexTik offers unparalleled connectivity solutions. With over a decade of expertise in telecommunications, we empower enterprise clients worldwide through technological innovation. NexTik is committed to delivering cost-effective and efficient data communication equipment tailored to your business needs. Our dedication to quality and customer satisfaction makes us the preferred choice for businesses in India and beyond. Role Description This is a full-time on-site role for a Telesales Executive, located in Noida. The Telesales Executive will be responsible for making outbound calls to potential customers, generating leads, providing exceptional customer service, and supporting customers through the sales process. The role involves achieving sales targets, maintaining customer databases, and reporting on sales activities. The Telesales Executive will need to work closely with the sales and marketing teams to ensure alignment and success. Qualifications Excellent Communication and Customer Service skills Proven experience in Lead Generation and Customer Support Strong Sales skills and the ability to achieve targets Capable of working effectively in a team environment High school diploma or equivalent; bachelor&aposs degree in Business, Marketing, or related field is a plus Experience in the telecommunications industry is beneficial Proficiency in using CRM software and MS Office suite is an advantage Show more Show less

MNC hiring for voice / chat process Walking Mega Drive~ One Day Selection Process Salary: Up to 25000 (in-hand) Qualification: Must have completed a graduation Experience: Fresher/Experienced both can apply Requirement: Excellent communication skills in English Work Schedule: 6 Days of Working Location: Sec-60, Noida Interview: Walkin Only individuals who can join immediately will be considered. If you would like to apply, please send your CV I would appreciate any leads or suggestions. Hr MANSI - +91 99104 26900

The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. Customer Service Associate Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through phones. Acknowledging and resolving customer complaints. Knowing our properties and services we provide inside and out so that you can answer questions. Processing applications, and requests. Keeping records of customer interactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Provide accurate, valid, and complete information by using the right method. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. direct requests and unresolved issues to the designated resource communicate and coordinate with internal departments Follow communication procedures, guidelines, and policies Customer Service Associate Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. knowledge of customer service principles and practice Key Skills and Competencies Personal skills & listening skills communication skills- verbal and written problem analysis and problem-solving attention to detail and accuracy customer service orientation Role & responsibilities - Rotational Shifts with 2 Rotational Week off

Hybrid mode 2 Days Home/3 Days ofice/International Voice Process Ug,Grad 0-3 Years of Exp from International Voice Process Max is 4lpa/Night shifts/2 Way cab Location:-Hitech city(Abscond cases) Walkin interview at Hucon Solutions Hr Badiraj-8978248845

Job Description: The Calling Executive will be responsible for making outbound calls to potential or existing customers to provide information, promote products or services, and assist with inquiries. This role involves updating the complete process of filling complaints at insurance ombudsman. Responsibilities: Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to udpate the complete process of filling complaints at insurance ombudsman. Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed. Data Management & Reporting: Update customer information, track performance metrics, and prepare reports on call outcomes and customer feedback. Continuous Improvement: Stay updated on products and procedures, participate in training, and provide feedback to enhance scripts and processes. Key Requirements: Excellent communication skills, both verbal and written. Strong persuasion and negotiation skills. Ability to handle rejection and remain positive on calls. Good time-management and organizational skills. Proficient in using computers, including basic knowledge of Microsoft Office (Excel, Word) and CRM systems.

What You Bring In 2+ years of work experience with direct and digital marketing ideally in a mobile industry Experience with CRM tools such as Clevertap, MoEngage, Webengage etc Strong background in customer acquisition, re-engagement and retention strategies Proven track record of working with global CRM campaigns, including using newsletters, notifications and text messages Excellent coordination and task management skills Great attention to detail and analytical skills Comfortable with working with challenging tasks under tight deadlines Loads of energy and ambition You will be working closely together with our Commercial & Growth Engineering teams; Marketing Managers, Advertising Managers, Customer Support The Impact You Will Create Oversee direct communications with customers using CRM channels

Urgent opening for French Chat & Email support at Thane Compulsory B2 level completed OR Graduated in FrenchOR Diploma in French. Thane (Mumbai) Location, Candidate should be good in English. Candidate should be ready to work for night shift (Rotational shift), this is one of the Europe based company and you will get any two week off.NO WORK FROM HOME Interested candidates send us your Resume via email or via WhatsAppon 7900117773. Email: [HIDDEN TEXT]

Description We are seeking a fluent English-speaking executive / Team Lead for our night shift operations in India. This role is ideal for fresh graduates or entry-level candidates seeking to launch their careers in a dynamic and fast-paced environment. Responsibilities Lead and manage a team of executives during the night shift, ensuring all tasks are completed efficiently and effectively. Communicate with clients and stakeholders in the USA during their daytime hours, addressing any queries or concerns. Monitor team performance and provide coaching and feedback to team members to improve productivity and quality of service. Develop and implement strategies to optimize processes and enhance customer satisfaction. Prepare and present reports on team performance and operational metrics to senior management. Skills and Qualifications Fluent in English, with excellent verbal and written communication skills. Strong leadership and team management abilities. Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work night shifts, aligning with USA business hours. Strong analytical and problem-solving skills. Excellent interpersonal skills and the ability to work well in a team environment.

Branch Internship Trainee Associate Will be Trained is a training program at Muthoot Branches on job Training of both practical and theoretical knowledge provided throughout the Internship. Roles and Responsibilities Handling Walk-ins Enquiries and Supporting Customers at Branch for KYC and Documentation up keeping Customer services and Orientation In-house Cross sell of canvas of products (Only inside Branch) Interest collection calling and informing need updated on callings to Existing Customers and Few Backend work at Branch Prospecting and identifying new leads and pitching to the clients. Providing client service to existing customers.They are required to manage all aspects of customer relationships

Internship Trainee Associate Will be Trained is a Govt training program at Muthoot Branches on job Training of both practical & theoretical knowledge provided throughout the Internship. Handling Walk-ins Enquiries & Supporting Customers at Branch for KYC & Documentation up keeping Customer services & Orientation In-house Cross sell of canvas of products Interest collection calling & Informing need updated on callings to Existing Customers & Few Backend work at Branch Prospectingand identifying new leads and pitching to the clients. Providing client service to existing customers. They are required to manage all aspects of customer relationships

1. Handling walkins enquires & supporting customers at branch for KYC & Documentation up keeping. 2. Customer Services & Orientation 3. In - House cross sell of canvas of products (only inside branch ) 4. Interest collection calling & informing need updated on calling to existing customers & Few backend work at branch 5. Prospecting and identifying New leads and pitching to the clients provinding service to existing customers & They are required to manage all aspects of customers releationship 6. Win back calling.

Role & responsibilities Job Overview We are seeking a dedicated and motivated Collection Intern to join our team. As an intern, you will gain hands-on experience in the collections process, working alongside experienced professionals to manage and resolve overdue accounts. The position offers great learning opportunities with minimal fieldwork involvement. After 6 months, your role will transition to a higher responsibility with an increase in compensation. Key Responsibilities Assist in managing overdue accounts and customer collections Communicate with customers via phone, email, or other channels to remind them of outstanding payments Support the collections team in maintaining accurate records of all customer interactions Collaborate with internal teams to resolve customer disputes and payment issues Prepare and send customer account statements and reminders Assist in negotiating repayment terms with customers Assist in reporting and tracking overdue accounts and collection efforts Ensure compliance with company policies and legal guidelines related to collections Provide regular updates and feedback to the supervisor Requirements Bachelors degree in any stream (preferably Commerce/Business/Finance-related) Strong communication skills (written and verbal) Basic knowledge of MS Office (Excel, Word, Outlook) Detail-oriented, organized, and able to handle multiple tasks A proactive and team-oriented approach to work Ability to handle sensitive customer interactions professionally Freshers are welcome, prior experience in collections or finance is a plus