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Customer Support Executive

Customer Support Executive

Yanolja Cloud Solution

3 - 6 years

3 - 4 Lacs

surat

Posted:2 hours ago| Platform:

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Skills Required

bpo non voice process back office customer service customer care convincing power customer support technical support voice process written communication chat leadership skills email support non voice computer knowledge communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Be able to understand nature of client issues and resolve them in timely and efficient manner.
Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
Self motivated and be team player.
Maintain policies and procedures when working with clients and provide appropriate information.
Collaborate with team members on knowledge transfer, procedures and standards.
Maintain accurate records of daily communications and issues resolve

Requirements

Strong verbal and written communication skills in English.
Good computer knowledge.
Self motivated and a team player.
Excellent attendance and punctuality.
Excellent customer service skills.
Should be open to work in night shifts

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