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Customer Support Executive

Customer Support Executive

Shining Stars Institution & travels

0 - 4 years

2 - 3 Lacs

Kolkata

Posted:5 days ago| Platform:

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Skills Required

BPO Cca Inbound Calls Customer Care Cold Calling Inbound Process Bpo Customer Service Solving Queries Voice Process Outbound Process ICSE Voice Support Customer Relationship Communication Skills Customer Support CSE Bpo Voice Telecalling Domestic BPO Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hey Jobseekers, Greetings from Shiningstars We are seeking dynamic and customer-focused individuals to join our customer support team. Job Title: Customer Support Associate (Voice & Non-Voice) Location: KOLKATA Job Type: Full-Time Shift: Rotational (24x7 support) Experience: Freshers and Experienced candidates welcome Requirements - UG/Graduate +Fresher/experience all can apply Salary: Freshers - Up to 2.75 LPA + Lucrative Incentives Experience - Up to 3.5 LPA + Lucrative Incentives Key Responsibilities: Handle inbound/outbound calls or chats/emails from customers across various regions. Provide accurate information and resolve customer issues in a timely manner. Escalate complex queries to relevant departments while ensuring follow-up. Maintain detailed records of customer interactions and transactions. Meet performance metrics such as response time, resolution rate, and customer satisfaction. Adapt to changing products, processes, and systems as per business needs. How To Apply: Interested candidates can share their updated resume via WhatsApp at - 9450957497 (Shrasti) or contact directly for further details. In case your call is missed you can connect with Anshika - 9453915028.

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Shining Stars Institution & travels

www.shiningstarsinstitutiontravels.com

Education and Travel

Learning City

50 Employees

163 Jobs

Key People

John Doe

CEO
Jane Smith

Director of Operations

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Customer Support Executive

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