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Customer Support Executive

Customer Support Executive

Radical Minds

0 - 4 years

2 - 3 Lacs

noida

Posted:3 hours ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer inquiries via phone calls, emails, or chats to resolve their issues related to travel bookings, cancellations, refunds, and other travel-related concerns.
Provide accurate and timely solutions to customers while maintaining a high level of professionalism and empathy.
Collaborate with internal teams (e.g., operations, sales) to resolve complex customer issues that require escalation.
Maintain records of all interactions with customers using CRM software for tracking purposes.
Meet performance targets set by the company regarding call handling time, resolution rates, and quality metrics.

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