Assistant Manager / Manager - HR Operations

Job Description

Key Responsibilities HR Process Execution & Compliance Ensure smooth execution of HR processes such as employee life cycle management, performance management, and policy implementation . Maintain compliance with labor laws, company policies, and industry standards . Work closely with HR leadership and business heads to drive HR best practices. Data Management & MIS Reporting Maintain and analyze HR data for decision-making, workforce planning, and efficiency improvements . Prepare HR dashboards, reports, and MIS analytics to track hiring, attrition, payroll, and employee engagement . Ensure data accuracy and integrity in HR records and HRMS (Human Resource Management Systems). Onboarding & Employee Documentation Oversee end-to-end employee onboarding to ensure a seamless joining experience . Manage employee records, background verification, and documentation compliance . Ensure that all employee contracts, offer letters, and HR-related documentation are maintained properly. HR Operations & Employee Engagement Streamline HR workflows to enhance productivity and efficiency. Assist in employee relations, grievance handling, and HR query resolution . Implement strategies to enhance employee engagement and retention . Process Optimization & HR Automation Identify process gaps and suggest automation solutions to improve efficiency. Leverage HRMS and digital tools for better process execution and workforce analytics . Required Skills & Qualifications Experience: Minimum 6+ years of HR experience in the BPO industry . Proven expertise in HR process execution, onboarding, and documentation management . HR & Data Expertise: Strong data management and HR analytics skills . Proficiency in MIS reporting, HR dashboards, and process automation . Knowledge of HR policies, compliance, and legal frameworks . Technical & System Knowledge: Hands-on experience with HRMS, ATS, and data management tools . Expertise in Excel, HR software, and reporting tools . Soft Skills & Competencies: Attention to detail, process-driven mindset, and problem-solving skills . Strong communication, interpersonal, and stakeholder management skills . Ability to handle confidential employee information with discretion .