Customer Support Executive

As a Customer Support Executive for the night shift, your role will involve providing exceptional customer service and assistance to clients during night-time hours. Your main responsibilities will include: - Responding promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.). - Providing accurate and relevant information to customers about products, services, and company policies. - Assisting customers in troubleshooting technical issues and providing step-by-step instructions. - Identifying and escalating complex or unresolved issues to the appropriate departments or senior staff. - Maintaining detailed and accurate records of customer interactions and transactions. - Following up with customers to ensure their issues are resolved and they are satisfied. - Staying up-to-date with product knowledge, company updates, and industry trends. - Adhering to company policies and procedures, including privacy and security guidelines. - Meeting or exceeding key performance indicators (KPIs) and customer service targets. Qualifications required for this role include: - Previous experience in customer support or a related role preferred. - Excellent verbal and written communication skills. - Ability to work independently and efficiently during night hours. - Strong problem-solving and multitasking abilities. - Patience, empathy, and a customer-centric approach. - Familiarity with customer support software or CRM systems is a plus. - Basic technical knowledge to handle general customer inquiries. - Flexibility to adapt to changing schedules and work demands. - High level of professionalism and integrity in dealing with confidential information. - Fluency in English (additional language proficiency is a bonus). The company offers benefits such as yearly bonus & increment, night shift allowance, sick days off, and ESI & EPF benefits.,