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Customer Support Executive

Customer Support Executive

Mosaic Wellness

4 - 9 years

6 - 11 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

digital marketing data analysis inbound customer service crm tool healthcare customer support excel salesforce chat lead generation writing wellness calling microsoft windows email support customer queries powerpoint communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).

Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.

Accurately document all interactions using CRM and proprietary tools.

Follow up with customers for pending or escalated issues through appropriate channels.

Communicate clearly and professionally to ensure a smooth and pleasant customer experience.

Ensure every customer interaction leads to an Outstanding Customer Experience.

Share feedback and suggestions with team leads/managers to improve internal processes.

Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile

Education: 10+2 or Graduate in any discipline.

Experience: 6 months to 4 years in a Customer Support role (preferably in D2C / e-commerce / healthcare / wellness).

Strong communication skills (both verbal and written).

Familiarity with CRM tools is a plus.

Customer-first attitude with the ability to remain calm under pressure.

Job Details:

Location: Marol, Andheri (On-site)

Working Days: 6 days a week

Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)

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Mosaic Wellness

Wellness and Fitness Services

Thane Maharashtra

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Customer Support Executive