Customer Support Executive

Customer Support Executive (CSE)

This role is perfect for someone with strong communication skills, a passion for helping others, and a desire to be part of a mission that upskills youth in emerging technologies.

Key Responsibilities:

• Call and counsel students, interns, and professionals about Cognimab’s IT training programs.
• Understand individual learning needs and recommend suitable training modules.
• Maintain accurate records of interactions, follow-ups, and conversions.
• Coordinate with internal teams to ensure smooth onboarding and support for trainees.
• Assist in organizing webinars, info sessions, and promotional campaigns.
• Provide timely responses to queries via phone, email, and messaging platforms.
• Support digital transformation initiatives by promoting online and hybrid training formats.
• Gather feedback from students and share insights to improve service quality.
• Represent Cognimab with professionalism and empathy in all communications.

Qualifications:

• Bachelor’s degree in any discipline (preferred but not mandatory).
• 6 months to 1 year of experience in customer support, telecalling, or student engagement.
• Strong verbal and written communication skills in English and Hindi.
• Basic understanding of IT training or educational services is a plus.
• Ability to multitask, manage time effectively, and work in a fast-paced environment.
• Familiarity with CRM tools or call management systems is desirable.

Preferred Skills:

• Experience in EdTech, training institutes, or student counseling roles.
• Passion for education, transformation, and youth empowerment.
• Comfortable using digital tools like Zoom, Google Workspace, and WhatsApp Business.
• Self-motivated with a positive attitude and team spirit.

Why Join Us?

• Be part of a mission-driven company shaping future IT professionals.
• Friendly and collaborative work culture with growth opportunities.
• Exposure to industry-relevant technologies and training ecosystems.
• Competitive compensation and performance-based incentives.

Contact:

niyati@mabzone.com

DM: 9878382492