Training Development: Creating and updating training materials, including presentations, guides, and assessments, tailored to specific BPO processes. Training Delivery: Conducting engaging and interactive training sessions for new hires and existing employees, using various methods like workshops, role-playing, and virtual training. Performance Evaluation: Assessing employee performance during and after training, providing constructive feedback and identifying areas for improvement. Process Knowledge: Possessing a deep understanding of BPO processes, including customer service, sales, technical support, or other relevant areas. Communication & Interpersonal Skills: Effectively communicating information, facilitating discussions, and building rapport with trainees. Monitoring & Support: Providing ongoing support to employees after training, addressing questions, and ensuring they can apply their learning effectively. Job Types: Full-time, Permanent Pay: ₹1,000.00 - ₹2,000.00 per day Benefits: Leave encashment Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Language: English (Required) Work Location: In person
Training Development: Creating and updating training materials, including presentations, guides, and assessments, tailored to specific BPO processes. Training Delivery: Conducting engaging and interactive training sessions for new hires and existing employees, using various methods like workshops, role-playing, and virtual training. Performance Evaluation: Assessing employee performance during and after training, providing constructive feedback and identifying areas for improvement. Process Knowledge: Possessing a deep understanding of BPO processes, including customer service, sales, technical support, or other relevant areas. Communication & Interpersonal Skills: Effectively communicating information, facilitating discussions, and building rapport with trainees. Monitoring & Support: Providing ongoing support to employees after training, addressing questions, and ensuring they can apply their learning effectively. Job Types: Full-time, Permanent Pay: ₹1,000.00 - ₹2,000.00 per day Benefits: Leave encashment Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Language: English (Required) Work Location: In person
Have 3+ years of experience in cold outreach and lead generation, preferably in the digital marketing space. Understand how to craft high-converting email sequences without sounding spammy. Skilled in using sales prospecting tools (LinkedIn Sales Navigator, Apollo.io, Instantly, CRMs). Know how to identify buyer personas and segment lists for better personalization. Can confidently pitch SEO and digital marketing services to prospects. Organized, self-motivated, and focused on results. Understand the importance of follow-ups and long-term nurturing. Key Responsibilities: Write clear and engaging cold emails that get responses, not ignored. Research different industries, find the right people to contact, and understand their needs. Set up and manage email automation campaigns using tools like Instantly, Lemlist, or similar. Use tools like LinkedIn Sales Navigator, Apollo.io, and CRM platforms to build and manage lead pipelines. Reach out through email, LinkedIn, and social media to build interest in our services. Track your results, improve your outreach, and keep everything organized. Provide daily reports on lead generation activities and performance. Pitch SEO and digital marketing services with clarity and confidence to warm up leads and hand them off to the sales team. Job Type: Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Work Location: In person
About the job: Key responsibilities: 1. Handle Inbound & Outbound Communication: Manage incoming customer queries and make outbound calls/emails for follow-ups, feedback, or issue resolution. 1. Assist with Orders & Transactions: Process orders, returns, refunds, and account updates accurately using internal systems. 3. Resolve Customer Issues: Provide timely and professional support to resolve customer complaints and inquiries. 4. Maintain Records & Collaborate: Document all interactions and coordinate with internal teams to ensure a smooth customer experience. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Amritsar only Salary: ₹ 2,24,000 - 2,70,000 /year Experience: 1 year(s) Deadline: 2025-09-07 23:59:59 Skills required: English Proficiency (Spoken) Other Requirements: 1. Candidate must be 12th passed out. 2. Freshers who are confident and keen to gain experience can also apply. 3 . Must be Comfortable in rotational week off. 4. Standard shift timing - 9.00 am to 6.00 pm , 10.00am to 7.00pm About Company: Octopus Tech Solutions is a BPO and IT service provider. We provide services of digital marketing, outsourcing services, and website management.
Our Field Sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to drive sales activities within assigned region To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process Topenetrate all targeted accounts and originate sales opportunities for the company's products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. Toensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. Toensurethatall payments are collected as per the company's payment terms. Critical Skills of a Suitable Candidates. Quickthinkingandproblem-solving skills Excellentverbal communicationskills Excellentactive listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. Shouldhavebikeanddriver’s license. (mandatory) Job Types: Full-time, Permanent, Fresher Pay: ₹216,000.00 - ₹252,000.00 per year Language: Hindi (Preferred) Work Location: In person
Prospecting and Lead Generation: Identify and contact potential customers through calls, using prepared lists, databases, or cold calling techniques. Sales Presentations: Persuade customers to purchase products or services by explaining features, benefits, and value propositions, often using prepared scripts. Customer Needs Analysis: Understand customer needs and challenges to recommend the most appropriate products or services. Sales Targets: Consistently work to achieve or exceed predetermined monthly sales targets and team goals. Languages - Tamil , Telgu , Kannada , Malayalam Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person
Prospecting and Lead Generation: Identify and contact potential customers through calls, using prepared lists, databases, or cold calling techniques. Sales Presentations: Persuade customers to purchase products or services by explaining features, benefits, and value propositions, often using prepared scripts. Customer Needs Analysis: Understand customer needs and challenges to recommend the most appropriate products or services. Sales Targets: Consistently work to achieve or exceed predetermined monthly sales targets and team goals. Languages - English , Hindi Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
Prospecting and Lead Generation: Identify and contact potential customers through calls, using prepared lists, databases, or cold calling techniques. Sales Presentations: Persuade customers to purchase products or services by explaining features, benefits, and value propositions, often using prepared scripts. Customer Needs Analysis: Understand customer needs and challenges to recommend the most appropriate products or services. Sales Targets: Consistently work to achieve or exceed predetermined monthly sales targets and team goals. Languages - English , Hindi Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
Identify and generate new business leads through cold calling and networking. Achieve and exceed sales targets set by the management team. Present and promote products and services to potential clients over the phone. Maintain detailed records of customer interactions and sales activities in the CRM system. Job Types: Full-time, Permanent, Fresher Pay: ₹180,000.00 - ₹215,000.00 per year Language: Malayalam (Preferred) Work Location: In person
Job Title: Customer Support Executive Location: Okhla, New Delhi Employment Type: Full-time Job Summary We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to our online customers, resolving inquiries efficiently and ensuring a seamless shopping experience across all digital touchpoints. Key Responsibilities Handle customer queries via phone, email, live chat and social media. Assist customers with order placement, tracking, returns, refunds and cancellations. Resolve issues related to payments, product availability and delivery delays. Provide accurate product information and guide customers through the website/app. Maintain a deep understanding of company policies, promotions and product catalogue. Log and escalate unresolved issues to relevant departments for timely resolution. Document customer interactions and feedback to improve service quality. Build rapport with customers to enhance loyalty and satisfaction. Required Skills & Qualifications Bachelor’s degree Excellent verbal and written communication skills. Familiarity with e-commerce platforms, CRM tools, and ticketing systems. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and a customer-first attitude. Basic understanding of online shopping processes and digital tools. Preferred Traits Empathetic and patient listener Tech-savvy and quick learner Team player with a positive attitude Flexible with work hours and shifts Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person
Job Title: Customer Support Executive Location: Okhla, New Delhi Employment Type: Full-time Job Summary We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to our online customers, resolving inquiries efficiently and ensuring a seamless shopping experience across all digital touchpoints. Key Responsibilities Handle customer queries via phone, email, live chat and social media. Assist customers with order placement, tracking, returns, refunds and cancellations. Resolve issues related to payments, product availability and delivery delays. Provide accurate product information and guide customers through the website/app. Maintain a deep understanding of company policies, promotions and product catalogue. Log and escalate unresolved issues to relevant departments for timely resolution. Document customer interactions and feedback to improve service quality. Build rapport with customers to enhance loyalty and satisfaction. Required Skills & Qualifications Bachelor’s degree Excellent verbal and written communication skills. Familiarity with e-commerce platforms, CRM tools, and ticketing systems. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and a customer-first attitude. Basic understanding of online shopping processes and digital tools. Preferred Traits Empathetic and patient listener Tech-savvy and quick learner Team player with a positive attitude Flexible with work hours and shifts Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person
Job Title: Customer Support Executive Location: Okhla, New Delhi Employment Type: Full-time Job Summary We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to our online customers, resolving inquiries efficiently and ensuring a seamless shopping experience across all digital touchpoints. Key Responsibilities Handle customer queries via phone, email, live chat and social media. Assist customers with order placement, tracking, returns, refunds and cancellations. Resolve issues related to payments, product availability and delivery delays. Provide accurate product information and guide customers through the website/app. Maintain a deep understanding of company policies, promotions and product catalogue. Log and escalate unresolved issues to relevant departments for timely resolution. Document customer interactions and feedback to improve service quality. Build rapport with customers to enhance loyalty and satisfaction. Required Skills & Qualifications Bachelor’s degree Excellent verbal and written communication skills. Familiarity with e-commerce platforms, CRM tools, and ticketing systems. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and a customer-first attitude. Basic understanding of online shopping processes and digital tools. Preferred Traits Empathetic and patient listener Tech-savvy and quick learner Team player with a positive attitude Flexible with work hours and shifts Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person
Minimum 2 years of experience in a similar role. Preference for candidates from E-Commerce and D2C companies. Strong verbal and written communication skills in English. Active listening and effective problem-solving abilities. Excellent interpersonal skills and teamwork capability. Ability to perform under pressure and adapt to fast-paced environments. Proficiency in Google Suite, including Google Docs. Strong multitasking skills with the ability to manage tasks efficiently within tight timeframes. Handle calls, chats, and emails professionally, providing product and service information, processing orders or cancellations, and addressing customer concerns. Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions. Follow up to ensure customer requests are resolved appropriately. Escalate unresolved issues or special cases to the relevant departments for further investigation. Approach complaints and escalations with a customer-focused mindset. Identify customer needs, clarify concerns, research solutions, and provide appropriate alternatives. Build strong customer relationships by understanding their unstated needs and asking relevant questions. Meet assigned targets while adhering to all standard operating procedures (SOPs). Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person
Prospecting and Lead Generation: Identify and contact potential customers through calls, using prepared lists, databases, or cold calling techniques. Sales Presentations: Persuade customers to purchase products or services by explaining features, benefits, and value propositions, often using prepared scripts. Customer Needs Analysis: Understand customer needs and challenges to recommend the most appropriate products or services. Sales Targets: Consistently work to achieve or exceed predetermined monthly sales targets and team goals. Languages - English , Hindi Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
Prospecting and Lead Generation: Identify and contact potential customers through calls, using prepared lists, databases, or cold calling techniques. Sales Presentations: Persuade customers to purchase products or services by explaining features, benefits, and value propositions, often using prepared scripts. Customer Needs Analysis: Understand customer needs and challenges to recommend the most appropriate products or services. Sales Targets: Consistently work to achieve or exceed predetermined monthly sales targets and team goals. Languages - English , Hindi Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
● 1-2 years of experience in a similar role. ● Enthusiasm to learn record maintenance and reporting in a new CRM system ● Having experience in the real estate industry is a plus, but not mandatory ● Proficient in English and any other Indian language ● Good organisational skills ● Ability to work at a quick pace ● Ability to coordinate well with multiple stakeholders ● A desire to maintain data in order at all times ● Strong observation skills ● Positive target-driven mindset ● This is a 6-days work week, and weekends will be working. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹19,000.00 per month