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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Octopus Tech Solutions

2 years

|

2 Lacs

Posted:10 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support communication teamwork multitasking service processing research

Work Mode

On-site

Job Type

Full Time

Job Description

Minimum 2 years of experience in a similar role.
Preference for candidates from E-Commerce and D2C companies.
Strong verbal and written communication skills in English.
Active listening and effective problem-solving abilities.
Excellent interpersonal skills and teamwork capability.
Ability to perform under pressure and adapt to fast-paced environments.
Proficiency in Google Suite, including Google Docs.
Strong multitasking skills with the ability to manage tasks efficiently within tight timeframes.
Handle calls, chats, and emails professionally, providing product and service information, processing orders or cancellations, and addressing customer concerns.
Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
Follow up to ensure customer requests are resolved appropriately.
Escalate unresolved issues or special cases to the relevant departments for further investigation.
Approach complaints and escalations with a customer-focused mindset.
Identify customer needs, clarify concerns, research solutions, and provide appropriate alternatives.
Build strong customer relationships by understanding their unstated needs and asking relevant questions.
Meet assigned targets while adhering to all standard operating procedures (SOPs).

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

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