0 years

0 Lacs

Posted:14 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Training Development: Creating and updating training materials, including presentations, guides, and assessments, tailored to specific BPO processes.
  • Training Delivery: Conducting engaging and interactive training sessions for new hires and existing employees, using various methods like workshops, role-playing, and virtual training.
  • Performance Evaluation: Assessing employee performance during and after training, providing constructive feedback and identifying areas for improvement.
  • Process Knowledge: Possessing a deep understanding of BPO processes, including customer service, sales, technical support, or other relevant areas.
  • Communication & Interpersonal Skills: Effectively communicating information, facilitating discussions, and building rapport with trainees.
  • Monitoring & Support: Providing ongoing support to employees after training, addressing questions, and ensuring they can apply their learning effectively.

Job Types: Full-time, Permanent

Pay: ₹1,000.00 - ₹2,000.00 per day

Benefits:

  • Leave encashment

Schedule:

  • Day shift
  • Fixed shift
  • Morning shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Language:

  • English (Required)

Work Location: In person

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