Process Trainer

• Training Development: Creating and updating training materials, including presentations, guides, and assessments, tailored to specific BPO processes.
• Training Delivery: Conducting engaging and interactive training sessions for new hires and existing employees, using various methods like workshops, role-playing, and virtual training.
• Performance Evaluation: Assessing employee performance during and after training, providing constructive feedback and identifying areas for improvement.
• Process Knowledge: Possessing a deep understanding of BPO processes, including customer service, sales, technical support, or other relevant areas.
• Communication & Interpersonal Skills: Effectively communicating information, facilitating discussions, and building rapport with trainees.
• Monitoring & Support: Providing ongoing support to employees after training, addressing questions, and ensuring they can apply their learning effectively.

Job Types: Full-time, Permanent

Pay: ₹1,000.00 - ₹2,000.00 per day

Benefits:

• Leave encashment

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

Language:

• English (Required)

Work Location: In person