Customer Support Executive

Octopus Tech Solutions

0 years

2 Lacs

delhi

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support service chat tracking resolve payments communication crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive

Location: Okhla, New Delhi

Employment Type: Full-time

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to our online customers, resolving inquiries efficiently and ensuring a seamless shopping experience across all digital touchpoints.

Key Responsibilities

Handle customer queries via phone, email, live chat and social media.
Assist customers with order placement, tracking, returns, refunds and cancellations.
Resolve issues related to payments, product availability and delivery delays.
Provide accurate product information and guide customers through the website/app.
Maintain a deep understanding of company policies, promotions and product catalogue.
Log and escalate unresolved issues to relevant departments for timely resolution.
Document customer interactions and feedback to improve service quality.
Build rapport with customers to enhance loyalty and satisfaction.

Required Skills & Qualifications

Bachelor’s degree
Excellent verbal and written communication skills.
Familiarity with e-commerce platforms, CRM tools, and ticketing systems.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and a customer-first attitude.
Basic understanding of online shopping processes and digital tools.

Preferred Traits

Empathetic and patient listener
Tech-savvy and quick learner
Team player with a positive attitude
Flexible with work hours and shifts

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

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