Customer Support Executive - International Voice Process

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About Us:

Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities & specialised solutions. By using industry-leading technology combined with high-touch relationship building, we allow healthcare practitioners & facilities to focus on patient care, maintain financial independence, and cultivate financial success. An end-to-end value- added services partner for extended.

Position Overview:

We are hiring for multiple roles within our International Voice Process team across four specialized functions: Patient Past Due Collections, Appointment Scheduling, and Inside Sales. In this role, you will interact with US-based clients and patients via calling to provide exceptional service and contribute to the operational success of healthcare practices. You will be part of a dynamic, fast-paced environment where your performance and dedication to customer service will directly impact the success of both our clients and the patients they serve.

Key Responsibilities:

● Patient Collections:

a) Manage inbound and outbound calls to patients regarding overdue medical bills,

payment arrangements, and account inquiries.

b) Provide detailed billing information to patients, explaining charges, payment plans,

and insurance coverage.

c) Assist patients in resolving outstanding balances, offering payment solutions, and

facilitating payment collections.

d) Communicate empathetically with patients, addressing concerns and working

toward timely resolution of issues.

e) Maintain confidentiality and ensure compliance with HIPAA and other healthcare

regulations.

f) Achieve daily/weekly/monthly targets for payment collection while ensuring high

patient satisfaction.

● Appointment Scheduling Team

a) Handle incoming calls to schedule, reschedule, and cancel appointments for

patients with healthcare providers.

b) Confirm patient details, verify insurance information, and accurately enter data

into appointment scheduling systems.

c) Provide clear information about appointment availability, policies, and related

healthcare services.

d) Follow up with patients to confirm appointments and ensure a smooth, timely

scheduling process.

e) Address patient questions or concerns related to appointments, service

coverage, and medical providers.

f) Collaborate with medical teams to optimize scheduling efficiency and reduce

appointment no-shows.

● Inside Sales Team:

a) Engage with prospective patients and clients through inbound and outbound

calls to introduce healthcare services, schedule consultations, and generate

leads.

b) Promote specialized services, answer inquiries, and build lasting relationships

with new and existing clients.

c) Utilize a consultative approach to sales by identifying clinics' needs and

matching them with the appropriate healthcare services.

d) Follow up on leads, book appointments, and facilitate the enrollment of

patients or healthcare clients into relevant programs.

e) Maintain accurate records of client interactions and sales activities in CRM

systems to ensure timely follow-ups and consistent client engagement.

f) Collaborate with marketing and healthcare teams to drive sales growth and

improve customer retention.

Requirements:

a) Minimum of 1-2 years of experience in a voice-based customer service or

sales role, ideally within the healthcare sector.

b) Exceptional verbal communication skills in English, with the ability to

engage confidently with US-based clients and patients.

c) A solid understanding of US healthcare systems such as medical billing,

insurance verification, and patient care services (preferred, but not

mandatory).

d) Ability to work in US business hours, including night shifts.

e) Strong problem-solving abilities with a focus on customer satisfaction and

conflict resolution.

f) Knowledge of HIPAA regulations and a commitment to maintaining patient

confidentiality.

g) Excellent multitasking and organizational skills, with the ability to handle

multiple responsibilities while maintaining high-quality service.

h) Previous experience in collections, scheduling, or sales in a healthcare

environment is a significant advantage.

Key Competencies:

Customer-Centric Approach:

while offering the best solutions.

Attention to Detail:

interactions.

Team Collaboration:

functional team.

Results-driven:

to team success.

Tech-Savvy:

systems, scheduling software, and healthcare management tools.

Why Join Us?

 Growth Opportunities:

development in the healthcare sector.

Dynamic Work Environment:

environment with a focus on innovation and improvement.

Healthcare Benefits:

programs, and other employee benefits.

Training & Development:

career progression within the company.

How to Apply:

hr@yogesher.com