Customer Support Executive - International Voice Process

Role Overview: As a Customer Service Executive at Yogesher in Jhandewalan, New Delhi, you will be responsible for providing exceptional customer service to patients within the healthcare system. Your role as a Contact Centre Executive will involve handling inbound and outbound calls, addressing patient inquiries related to services, appointments, insurance, and billing, as well as assisting with appointment scheduling and resolving patient concerns with professionalism and empathy. Key Responsibilities: - Handle inbound and outbound calls from patients - Address patient inquiries related to services, appointments, insurance, and billing - Assist with appointment scheduling and resolve patient concerns with professionalism and empathy - Maintain accurate records of patient interactions - Stay updated on healthcare policies and compliance regulations - Collaborate with other departments for a seamless patient experience - Participate in training sessions for ongoing professional development Qualifications Required: - High school diploma or equivalent; associate's or bachelor's degree preferred - Previous experience in a contact center or customer service role, especially within the healthcare industry, is desirable - Strong communication skills and empathy - Proficiency in CRM software and Microsoft Office Suite Yogesher offers a competitive salary, paid time off and holidays, as well as opportunities for professional growth and advancement. If you are motivated, empathetic, and possess the necessary qualifications, we encourage you to apply by submitting your resume and a cover letter to hr@yogesher.com or by contacting 9310472822. Note: Yogesher is committed to making a difference in healthcare and providing exceptional patient care.,