Customer Support Executive - International Voice Process

The Customer Service Executive - International Voice Process position at Yogesher in Jhandewalan, New Delhi involves providing exceptional customer service to patients within the healthcare system. As a Contact Centre Executive, your role will include handling inbound and outbound calls, addressing patient inquiries related to services, appointments, insurance, and billing, as well as assisting with appointment scheduling and resolving patient concerns with professionalism and empathy. Your responsibilities will also entail maintaining accurate records of patient interactions, staying updated on healthcare policies and compliance regulations, collaborating with other departments for a seamless patient experience, and participating in training sessions for ongoing professional development. To qualify for this position, you should have a high school diploma or equivalent, with an associate's or bachelor's degree being preferred. Previous experience in a contact center or customer service role, particularly within the healthcare industry, is desirable. Strong communication skills, empathy, and proficiency in CRM software and Microsoft Office Suite are essential for success in this role. Yogesher offers a competitive salary, paid time off and holidays, as well as opportunities for professional growth and advancement. If you are motivated, empathetic, and possess the necessary qualifications, we encourage you to apply by submitting your resume and a cover letter to hr@yogesher.com or by contacting 9310472822. Join our team at Yogesher to make a difference in healthcare and contribute to providing exceptional patient care. #CustomerSupport #HealthcareJobs #VoiceProcess #NowHiring,