Customer Support Executive

0 years

1 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Duties and Responsibilities include but are not limited to the following:

Job Description and Responsibility

Pre-Transaction Monitoring

  • Pre-Transaction Monitoring
  • Querying with the clients, for the necessary documents as proof of actual trade for which payments are uploaded.
  • Execution of Inward/Outward payments with proper Web Due Diligence on Remitter and Beneficiary (Consignee if involved)
  • Coverage of full range of AML activities from Transaction Monitoring to Investigations
  • Performing background screening checks on associated parties for the outward/inward payments processing using, Lexis Nexis, Ofac sanction list etc.
  • Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends
  • PEP and Sanction list screening - Screen individuals and entities against global sanction lists issued by OFAC, UN and other international and domestic government agencies
  • Ensure efficient identification and monitoring of suspicious activities and transactions.

Client On-Boarding

  • Coordinate the end-to-end onboarding of new clients, ensuring a smooth transition from sales to active account status.
  • Collect, review, and verify all required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation in accordance with regulatory requirements.
  • Ensure accurate data entry and maintenance of client records in our system
  • Liaise with internal teams (AML/CFT Compliance Risk,) to resolve documentation or approval delays and ensure timely activation of client accounts.
  • Act as the main point of contact for new clients during the onboarding phase, providing timely updates and managing expectations.
  • Prepare onboarding packs and ensure all agreements and service-level documents are properly signed and stored.
  • Continuously assess the onboarding process for inefficiencies or risk exposures and suggest improvements.
  • Maintain strong knowledge of applicable financial regulations, including local regulatory compliance.

Background Screening:

  • Performing background screening checks on related parties for the outward/inward payments processing using world check, Lexis Nexis, etc.
  • Filing STR: Report and filing of STR to MLRO and other regulatory institutions based on the internal assessment of transaction rejected and also on the risk assessment of approval

Additional Functions:

  • Perform routine duties with minimal supervision using standard compliance practices & procedures
  • Checking and tracking daily whether supporting documents have been received for Transaction Monitoring, Onboarding, and other Compliance processes.
  • Reviewing the Invoice details, bill of lading and other supporting documents submitted by the
  • Clients and in case of any query Cross verifying the Payment details with the Customer over the mail.
  • Comply with all safety policies, practices, and procedures
  • Participate in proactive team efforts to achieve the goals of the financial institution.
  • Perform other duties as assigned
  • Experience in managing priorities
  • Experience communicating to different levels in an organization
  • Experience working in a team environment with a track record of building relationships and working collaboratively
  • Assisting the Lead in system enhancement and UAT testing
  • Assisting the Lead in Adding/blocking Bank Swift codes in compliance system
  • Adding HIGH RISK Names in Compliance system
  • Assisting Compliance Team in Clearing the RED Flag payments from the RED FLAG Opinion

Desired Skills & Experience

  • Trainee Freshers - Graduate/ Postgraduate in business, finance, accounting, or related field
  • Strong communication skills and capable of working in multi-lingual working environment
  • Fluency in spoken and written English
  • Basic Knowledge of Computers and Internet like Windows Operating System, Desktop, Ms. Word, Ms. Excel
  • Creation of Email Account, Google search, Google Meetings etc.
  • Strong Skills in MS Office

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund
  • Work from home

Schedule:

  • Day shift

Work Location: In person

Speak with the employer
+91 8754564487Expected Start Date: 01/08/2025

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