To address and manage customer queriesResponsible for achieving registration and collection target. Timely customer query resolution, monitoring collections and active follow-ups. Contributing to productivity of customer care team by maintaining completeness and comprehensiveness of data and documentation.To ensure prompt responsiveness on sales enquires (viz. chat process) so as to maximize sales conversionsAchieve monthly collection targets and update payment collection status.Keep tally of entries of daily receiptMaintaining Reports and MIS