Role & responsibilities Review of GST input documents Guide accounting team on verification of GST documents Matching of invoices debit note and credit notes appearing in the data base Compile all information required for monthly returns and periodic returns Calculate monthly GST liability / surplus File GST returns Prepare information for queries raise by GST authorities from time to time Preferred candidate profile M.com/ CMA Inter/ CA Inter with working experience in handling GST matters for trading organization Candidates having experience handling GST in retail segment are preferred GST input document verification Returns Documentation Oral and written English Communication Should be capable of maintaining the entire data base for GST and provide information based on requirement
We are seeking an experienced Performance Marketing Manager to join our dynamic team. The ideal candidate will have a strong background in the Retail, E-commerce, or product-based industry, and possess a proven track record in managing large-scale advertising budgets and multiple brand accounts. This role will require deep expertise in Google Ads, Meta Ads, and a thorough understanding of all metrics, attribution models, and analytics. Key Responsibilities: Campaign Management: Plan, execute, and optimize paid marketing campaigns across Google Ads, Meta Ads (Facebook, Instagram), and other digital advertising platforms to drive traffic, engagement, and conversions. Budget Management: Manage and optimize annual advertising budgets of INR 4-5 crore, ensuring maximum ROI across all campaigns. Analytics & Reporting: Analyze performance data to extract insights, make data-driven decisions, and provide actionable recommendations. Ensure accurate tracking and attribution of all digital marketing activities. Multi-Brand Management: Handle multiple ad accounts and campaigns for various brands, ensuring alignment with overall marketing objectives and strategies. Cross-Functional Coordination: Collaborate effectively with cross-functional teams including creative, content, product, and sales teams to ensure campaigns are aligned with brand messaging and objectives. Optimization & Scaling: Continuously test, measure, and optimize campaigns to improve key performance metrics such as CPA, ROAS, CTR, and conversion rates. Market Trends & Best Practices: Stay updated on the latest digital marketing trends, tools, and technologies to keep our strategies ahead of the curve. Qualifications: 5+ years of experience in performance marketing, specifically within Retail, E-commerce, or product-based industries. Knowledge of programmatic advertising is required. Proven expertise in managing large advertising budgets (4-5 crore annually) and achieving targeted ROAS. Hands-on experience with Google Ads, Meta Ads, and in-depth knowledge of key metrics, attribution models, and advanced analytics. Experience in managing multiple brands and advertising accounts simultaneously. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and project management skills to coordinate with cross-functional teams. Certification in Google Ads or Facebook Blueprint is a plus. A Master's degree in MBA, Marketing, Business, or a related field is a plus. Experience in marketing for offline stores is an advantage.
Key Responsibilities 1. Customer Support Strategy Design and implement a comprehensive customer service strategy for the e-commerce division. Develop policies, procedures, and standards to ensure high-quality support. Utilize analytics to monitor customer satisfaction, response times, and resolution rates. 2. Team Leadership Build, train, and lead a team of customer support executives. Set performance metrics and conduct regular evaluations to maintain service excellence. Foster a culture of empathy, problem-solving, and continuous improvement. 3. Customer Query Management Oversee the resolution of customer queries across channels such as email, chat, social media, and phone. Ensure timely and satisfactory resolutions for issues related to orders, deliveries, returns, refunds, and exchanges. Handle escalations and complex customer complaints with professionalism. 4. Cross-Functional Collaboration Work closely with the logistics, warehouse, and technology teams to resolve order and delivery-related issues. Liaise with the marketing team to align on promotional activities and customer communication. 5. Reporting and Insights Generate regular reports on key performance indicators (KPIs) like response times, resolution rates, and customer satisfaction scores (CSAT). Provide actionable insights to improve customer experience and reduce complaints. 7. Customer Feedback and Advocacy Collect and analyze customer feedback to identify pain points and opportunities for improvement. Advocate for the customer within the organization by highlighting trends and suggesting solutions. Key Requirements Education and Experience Bachelors degree in Business Administration, Communication, or a related field. 5+ years of experience in customer support, preferably in an e-commerce or retail environment. Proven track record of managing customer service teams. Skills Exceptional communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Proficiency in CRM platforms and customer support tools. Analytical mindset with experience in generating and interpreting reports. Ability to work under pressure in a fast-paced environment. Attributes Empathy and a genuine passion for customer satisfaction. Leadership skills to inspire and guide a team. Strategic thinking with attention to detail.
We are seeking a creative and detail-oriented Video Editor cum Graphic Designer with at least 3 years of professional experience to join our team. The ideal candidate will have a strong portfolio showcasing both video editing and graphic design work across various platforms. You will be responsible for creating compelling visual content that aligns with our brand and marketing objectives. Key Responsibilities: Edit and produce high-quality videos for digital platforms (YouTube, Instagram, Facebook, etc.) Design engaging graphics for digital and print media including social media posts, banners, brochures, presentations, etc. Collaborate with the marketing and content teams to develop visual storytelling strategies. Add motion graphics, effects, transitions, and sound where appropriate. Ensure consistency in branding and design elements across all content. Manage multiple projects simultaneously while meeting tight deadlines. Stay updated with the latest design trends and editing techniques. Requirements: Minimum 3 years of experience in video editing and graphic designing. Proficient in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator, InDesign). Solid understanding of video production workflows and file formats. Strong sense of typography, color theory, and layout. Knowledge of social media formats, best practices, and design guidelines. Ability to take creative direction and work independently. Excellent attention to detail and organizational skills. Preferred Qualifications: Familiarity with tools like Final Cut Pro, DaVinci Resolve, or Blender. Basic knowledge of photography and lighting. Understanding of marketing principles and branding.
Looking for a Content Writer who will be developing content for multiple platforms such as websites, social media, email marketing, product descriptions, videos, and blogs. This is a Hyderabad based fulltime mid-level position. Your responsibilities would primarily consist of: Produce well-researched content for publication online and in print Organize writing schedules to complete drafts of content or finished projects within deadlines Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content Communicate and cooperate with a writing team, including a content manager, editors, and web publishers Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results Required Skills and Experience: Qualifications: Any Graduate / Post Graduate. Impeccable grasp of the English language, including idioms and current trends in slang and expressions Strong interpersonal skills and willingness to communicate with clients, colleagues, and management Ability to work on multiple projects with different objectives simultaneously Good time management skills, including prioritizing, scheduling, and adapting as necessary Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint Familiarity with Apparel / Fashion Industry
Key Responsibilities: Brand Understanding: Develop a deep understanding of our diverse brands, creating content that aligns with their unique identity and audience. Content Ideation: Lead brainstorming sessions to generate fresh, creative content ideas for various digital platforms, ensuring alignment with brand objectives. Strategy Building: Design and implement comprehensive content strategies that enhance brand visibility, engagement, and conversions. Social Media Expertise: Stay up-to-date with social media platforms, using your savvy to tailor content to specific audiences and channels. Trend Awareness: Leverage knowledge of ongoing digital and industry trends to create relevant and innovative content that resonates with our target demographic. Execution: Oversee the content creation process from start to finish, ensuring quality, consistency, and timely delivery. Team Management: Lead and mentor a content team, ensuring efficient workflow and collaboration to meet business goals. Requirements: 4-6 years of experience in content creation and strategy, with a proven track record of managing a content team. Expertise in digital marketing, social media platforms, and content development tools is a plus Ability to think creatively while also focusing on results and brand impact. Strong communication and leadership skills. Knowledge of the fashion or retail industry is a plus.
To address and manage customer queries Responsible for achieving registration and collection target. Timely customer query resolution, monitoring collections and active follow-ups. Contributing to productivity of customer care team by maintaining completeness and comprehensiveness of data and documentation. To ensure prompt responsiveness on sales enquires (viz. chat process) so as to maximize sales conversions Achieve monthly collection targets and update payment collection status. Keep tally of entries of daily receipt Maintaining Reports and MIS
Role & responsibilities Respond promptly to customer inquiries via chat, email, phone, and other channels. Assist customers with product selection, order placement, payment, tracking, returns, and exchanges. Provide accurate and timely information about products, promotions, and policies. Address customer complaints or concerns with professionalism, empathy, and positivity to ensure high satisfaction. Document and maintain detailed records of all customer interactions using the companys CRM/order management systems. Liaise with logistics, warehouse, and fashion buying teams to resolve order fulfillment issues. Proactively identify common issues and trends, suggesting feedback for service and process improvements. Provide basic styling and product advice, guiding customers in making wardrobe choices aligned with current fashion trends. Uphold the companys brand standards in communication and service. Preferred candidate profile Graduate (any discipline); high school diploma with experience may also be considered. 1-2 years’ experience in ecommerce or retail customer service, preferably in fashion. Excellent written and verbal communication skills in English and local languages. Strong interpersonal skills, empathy, and a customer-centric mindset. Proficient in multi-channel support tools (CRM, live chat, order management, MS Office). Ability to handle high volumes and multitask in a fast-paced environment.
Role & responsibilities Lead, coach, and develop a high-performing customer support team, fostering a service-focused and collaborative culture. Design and document policies, SOPs, and customer inquiry scripts to ensure world-class support that aligns with brand values. Handle and resolve escalated or complex customer inquiries, complaints, returns, refunds, and warranty issues, ensuring swift and empathetic resolutions. Monitor daily customer service operations across all channels (chat, email, phone, social media), optimizing workflows for efficiency and quality. Track, analyze, and report on KPIs such as response time, resolution time, CSAT, and NPS; identify trends and implement improvements. Liaise with logistics, technology, warehouse, fashion buying, and digital marketing teams to address and solve order, inventory, or product-related concerns. Train and onboard new customer service associates, providing leadership and constructive feedback. Gather and present customer feedback and insights to inform merchandising, marketing, and technology decision-making. Manage the schedule and workload of the team, including holiday and peak season coverage. Maintain up-to-date documentation on customer service operations, CRM usage, and industry best practices. Stay abreast of fashion industry and ecommerce support trends and proactively introduce innovative customer service strategies. Assure compliance with company policies and regulatory standards relevant to ecommerce and consumer rights. Preferred candidate profile Bachelors degree in Business, Commerce, Communications, Fashion Management, or a related field. 3–5 years’ experience in customer service, with 2+ years in a managerial or team leadership role within ecommerce or retail, preferably fashion. Advanced customer relationship management, problem-solving, and conflict resolution skills. Strong communication and organizational abilities, with a customer-first mindset and attention to detail. Proficient in multi-channel CRM and helpdesk software (such as Zendesk, Freshdesk, Gorgias, Salesforce). Analytical skills with the ability to interpret data and generate actionable insights. Ability to adapt and thrive in a fast-paced, digitally driven environment; flexibility for evenings/weekends during peak periods. Strong leadership, team-building, and motivation skills.
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