Role & responsibilities Review of GST input documents Guide accounting team on verification of GST documents Matching of invoices debit note and credit notes appearing in the data base Compile all information required for monthly returns and periodic returns Calculate monthly GST liability / surplus File GST returns Prepare information for queries raise by GST authorities from time to time Preferred candidate profile M.com/ CMA Inter/ CA Inter with working experience in handling GST matters for trading organization Candidates having experience handling GST in retail segment are preferred GST input document verification Returns Documentation Oral and written English Communication Should be capable of maintaining the entire data base for GST and provide information based on requirement

We are seeking an experienced Performance Marketing Manager to join our dynamic team. The ideal candidate will have a strong background in the Retail, E-commerce, or product-based industry, and possess a proven track record in managing large-scale advertising budgets and multiple brand accounts. This role will require deep expertise in Google Ads, Meta Ads, and a thorough understanding of all metrics, attribution models, and analytics. Key Responsibilities: Campaign Management: Plan, execute, and optimize paid marketing campaigns across Google Ads, Meta Ads (Facebook, Instagram), and other digital advertising platforms to drive traffic, engagement, and conversions. Budget Management: Manage and optimize annual advertising budgets of INR 4-5 crore, ensuring maximum ROI across all campaigns. Analytics & Reporting: Analyze performance data to extract insights, make data-driven decisions, and provide actionable recommendations. Ensure accurate tracking and attribution of all digital marketing activities. Multi-Brand Management: Handle multiple ad accounts and campaigns for various brands, ensuring alignment with overall marketing objectives and strategies. Cross-Functional Coordination: Collaborate effectively with cross-functional teams including creative, content, product, and sales teams to ensure campaigns are aligned with brand messaging and objectives. Optimization & Scaling: Continuously test, measure, and optimize campaigns to improve key performance metrics such as CPA, ROAS, CTR, and conversion rates. Market Trends & Best Practices: Stay updated on the latest digital marketing trends, tools, and technologies to keep our strategies ahead of the curve. Qualifications: 5+ years of experience in performance marketing, specifically within Retail, E-commerce, or product-based industries. Knowledge of programmatic advertising is required. Proven expertise in managing large advertising budgets (4-5 crore annually) and achieving targeted ROAS. Hands-on experience with Google Ads, Meta Ads, and in-depth knowledge of key metrics, attribution models, and advanced analytics. Experience in managing multiple brands and advertising accounts simultaneously. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and project management skills to coordinate with cross-functional teams. Certification in Google Ads or Facebook Blueprint is a plus. A Master's degree in MBA, Marketing, Business, or a related field is a plus. Experience in marketing for offline stores is an advantage.

Key Responsibilities 1. Customer Support Strategy Design and implement a comprehensive customer service strategy for the e-commerce division. Develop policies, procedures, and standards to ensure high-quality support. Utilize analytics to monitor customer satisfaction, response times, and resolution rates. 2. Team Leadership Build, train, and lead a team of customer support executives. Set performance metrics and conduct regular evaluations to maintain service excellence. Foster a culture of empathy, problem-solving, and continuous improvement. 3. Customer Query Management Oversee the resolution of customer queries across channels such as email, chat, social media, and phone. Ensure timely and satisfactory resolutions for issues related to orders, deliveries, returns, refunds, and exchanges. Handle escalations and complex customer complaints with professionalism. 4. Cross-Functional Collaboration Work closely with the logistics, warehouse, and technology teams to resolve order and delivery-related issues. Liaise with the marketing team to align on promotional activities and customer communication. 5. Reporting and Insights Generate regular reports on key performance indicators (KPIs) like response times, resolution rates, and customer satisfaction scores (CSAT). Provide actionable insights to improve customer experience and reduce complaints. 7. Customer Feedback and Advocacy Collect and analyze customer feedback to identify pain points and opportunities for improvement. Advocate for the customer within the organization by highlighting trends and suggesting solutions. Key Requirements Education and Experience Bachelors degree in Business Administration, Communication, or a related field. 5+ years of experience in customer support, preferably in an e-commerce or retail environment. Proven track record of managing customer service teams. Skills Exceptional communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Proficiency in CRM platforms and customer support tools. Analytical mindset with experience in generating and interpreting reports. Ability to work under pressure in a fast-paced environment. Attributes Empathy and a genuine passion for customer satisfaction. Leadership skills to inspire and guide a team. Strategic thinking with attention to detail.