Customer Support Executive

0 - 2 years

1 - 3 Lacs

Posted:9 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond promptly to customer inquiries via chat, email, phone, and other channels.

Assist customers with product selection, order placement, payment, tracking, returns, and exchanges.

Provide accurate and timely information about products, promotions, and policies.

Address customer complaints or concerns with professionalism, empathy, and positivity to ensure high satisfaction.

Document and maintain detailed records of all customer interactions using the companys CRM/order management systems.

Liaise with logistics, warehouse, and fashion buying teams to resolve order fulfillment issues.

Proactively identify common issues and trends, suggesting feedback for service and process improvements.

Provide basic styling and product advice, guiding customers in making wardrobe choices aligned with current fashion trends.

Uphold the companys brand standards in communication and service.

Preferred candidate profile

Graduate (any discipline); high school diploma with experience may also be considered.

1-2 years’ experience in ecommerce or retail customer service, preferably in fashion.

Excellent written and verbal communication skills in English and local languages.

Strong interpersonal skills, empathy, and a customer-centric mindset.

Proficient in multi-channel support tools (CRM, live chat, order management, MS Office).

Ability to handle high volumes and multitask in a fast-paced environment.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Sai Silks Kalamandir logo
Sai Silks Kalamandir

Retail (Textiles & Apparel)

Hyderabad

RecommendedJobs for You