Posted:9 hours ago|
Platform:
Work from Office
Full Time
Respond promptly to customer inquiries via chat, email, phone, and other channels.
Assist customers with product selection, order placement, payment, tracking, returns, and exchanges.
Provide accurate and timely information about products, promotions, and policies.
Address customer complaints or concerns with professionalism, empathy, and positivity to ensure high satisfaction.
Document and maintain detailed records of all customer interactions using the companys CRM/order management systems.
Liaise with logistics, warehouse, and fashion buying teams to resolve order fulfillment issues.
Proactively identify common issues and trends, suggesting feedback for service and process improvements.
Provide basic styling and product advice, guiding customers in making wardrobe choices aligned with current fashion trends.
Uphold the companys brand standards in communication and service.
Graduate (any discipline); high school diploma with experience may also be considered.
1-2 years’ experience in ecommerce or retail customer service, preferably in fashion.
Excellent written and verbal communication skills in English and local languages.
Strong interpersonal skills, empathy, and a customer-centric mindset.
Proficient in multi-channel support tools (CRM, live chat, order management, MS Office).
Ability to handle high volumes and multitask in a fast-paced environment.
Sai Silks Kalamandir
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