Customer Support Executive

About Superfans

About the Role

What You ll Do

• Be the first point of contact for our customers via chat, email, or calls.
• Troubleshoot issues and provide quick, clear, and friendly resolutions.
• Document and track customer interactions in our support tools.
• Collaborate with the product and engineering teams to resolve bugs or feature requests.
• Spot recurring issues and suggest improvements to make our product and support even better.
• Be an advocate for the customer within the company.

What We re Looking For

• Minimum

  2 years of experience

  in a customer support or success role (preferably supporting

  US-based customers

  ).
• Excellent English communication skills written and spoken.
• Tech-savvy and comfortable learning new tools quickly.
• Patient, empathetic, and always calm under pressure.
• Ready to work on

  night shifts

  aligned with US hours.
• Familiarity with support platforms like

  Zendesk, Intercom, or Freshdesk

  is a plus.

Bonus Points

• Experience in

  SaaS, DTC, or eCommerce

  industries.
• A knack for simplifying complex things for others.
• You genuinely enjoy helping people and seeing them succeed.

Why You ll Love Working Here

• 100%

  remote-first

  culture.
• Competitive pay with night shift allowance.
• Work with a fun, fast-moving global team that actually cares.
• Freedom to take ownership and grow with the company.

Why You ll Love Working Here

• Impact That Matters-

  Partner with some of the most exciting DTC brands across North America. You ll directly drive revenue and shape our growth story. We re a startup, so if you thrive on ownership and problem-solving, you ll fit right in.

• A Team That Wins Together-

  Join a 50-member global crew that s collaborative, ambitious, and knows how to have fun while getting things done.

• Work From Anywhere-

  We re remote-first giving you the flexibility to work from wherever you re most productive.

• Take Time Off, Freely-

  Enjoy unlimited paid leave, built on trust and accountability.

• Benefits That Actually Benefit You-

  Health insurance: Coverage for you + 5 family members ( 5L), with affordable top-up options, Employee-friendly salary structure with allowances for food, fuel, gym, and HRA designed to save you taxes while simplifying your ITRs, and a Competitive base pay + performance incentives that reward results.