Customer Support Executive / CCE

Capital Placement Services

0 - 5 years

1 - 2 Lacs

mumbai hyderabad

Posted:1 day ago| Platform:

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Skills Required

support executive bpo crm systems customer service lpo kpo communication and interpersonal skills sales customer relationship management customer support service delivery relationship management lead generation customs crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Support Executive to join our team in Belapur, Navi Mumbai. The ideal candidate will have 0-5 years of experience.

Roles and Responsibility

Provide excellent customer support and resolve issues promptly.
Coordinate with key account executives and handle documentation.
Respond to customer queries regarding any issues or concerns.
Utilize problem-solving skills to provide timely solutions.
Regularly check daily MIS reports to ensure high-quality service delivery.
Liaise with corporate accounts, warehouse, and customs teams to resolve complex issues.

Job Requirements

Excellent coordination and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong communication and interpersonal skills.
Proficient in using software applications and CRM systems.
Experience in customer relationship management and lead generation.
Familiarity with CCE, sales management, and customer support principles.
Qualification: Other Bachelor Degree.
Industry: ITES / BPO / KPO / LPO / Customer Service.

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