Customer Support Executive| Blended Process| Fresher-1 year

About Cityfurnish:

Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we grow and scale!

About the Role

We are seeking a motivated and customer-focused individual to join our support team as a Customer Support Executive. In this role youll be the first point of contact for customers, helping resolve their issues, answering questions, and ensuring they have a positive experience with our products / services.

What will you do?

• Serve as the primary point of contact for customers via chat / email / phone / social media.
• Diagnose issues, suggest solutions, and follow through until theyre truly resolved.
• Collaborate with billing / sales and operations team to communicate feedback and suggest improvements.
• Maintain and update records of customer interactions in CRM or support tool.
• Ensure that SLAs for response and resolution are met but aim to delight, not just comply.
• Track trends in tickets or recurring problems, and propose ways to reduce them.
• Capture customer feedback & ideas you're our ears on the ground.

What are we looking for?

• Excellent communicator: both in writing and speaking.
• Comfortable with tools / tech: CRM or ticketing systems.
• Organized & able to manage several threads / conversations at once.
• Willingness to work in shifts and rotational week offs.

What do we offer?

• A startup culture that cares we share ideas freely.
• Opportunity to influence our product roadmap: your feedback & insight will matter.
• Transparent communication,
• Competitive salary + [benefits: day shift, blended process, no target based calling]

In case you wish to apply to this role, please email your resume to surabhi.kumar@cityfurnish.com or contact on 7303801950