Customer Support Associate

Job Title: Customer Support Associate – (Email + Voice)

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Role Overview:

We are looking for a Customer Support Associate to join our Global Capability Center (GCC) and provide high-quality support to international customers across voice and email channels. If you're customer-focused, tech-savvy, and a strong communicator, this role could be a great fit for you.

Key Responsibilities

• Handle customer queries through phone and email with professionalism and empathy
• Resolve issues accurately and on time while meeting service targets
• Collaborate with internal teams and global stakeholders on complex issues
• Record customer interactions in CRM tools like Salesforce or Zendesk
• Follow data security, privacy, and compliance guidelines
• Share feedback to help improve customer support processes
• Maintain strong performance across key metrics like CSAT, AHT, and FCR

Required Skills & Qualifications:

• 6months to 2 years of experience in international BPOs or global support centers.
• Strong communication skills – both written (email) and verbal (voice), with a neutral accent.
• Proficiency in handling customer support tools and platforms (e.g., Freshdesk, Zendesk, Salesforce).
• Familiarity with global etiquette, cultural sensitivity, and virtual collaboration norms.
• Basic technical troubleshooting ability.
• Time management and multi-tasking capability in a high-volume, performance-driven environment.

Preferred Qualifications:

• Bachelor's degree in any discipline.
• Experience supporting US/UK/Australia-based clients.
• Knowledge of compliance frameworks like GDPR, PCI-DSS (depending on the industry).
• Exposure to omnichannel or multi-lingual support is a plus.

Perks & Benefits:

• Competitive salary + performance incentives & shift allowances
• Health insurance & wellness programs
• Meal facilities provided for employees working onsite.
• Training, certifications, and internal growth opportunities
• Recognition programs & a collaborative work culture

About Indium

Indium Tech is a next-gen digital engineering company driving innovation across Application Engineering, Generative AI, Data & AI, Cloud & Product Engineering, Intelligent Automation, Low-Code Development, Gaming, and Quality Engineering.

With over 25 years in the industry and a vibrant team of 5,000+ professionals across India, Indium is trusted by global enterprises to deliver cutting-edge digital solutions. Our expertise has earned us recognition from Forbes as one of the Top AI Products and Clutch a Top Data Analytics Company, and ISG as Strong Contender in Data Science Services.

We're proud to be Great Place to Work certified and ranked on the Inc. 5000 list of America's fastest-growing companies.

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