Customer Support Associate

1 years

2 - 4 Lacs

Posted:19 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Us

GEMGEM

is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency.

The Role

About The Role

We’re looking for a friendly and detail-oriented person to support our customers and sales team. You’ll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.

What You’ll Do

Live Chat Support

  • Answer customer questions quickly and clearly
  • Communicate in professional English

Sales Support

  • Share product information to help customers make the right choices
  • Work closely with the sales team

CRM & Data Entry

  • Update customer details in our system
  • Keep records of customer chats and activity

Order Support

  • Help process orders and coordinate with internal teams
  • Keep customers informed on their order status

Handling Issues

  • Resolve customer concerns politely and efficiently
  • Escalate issues when necessary

Reporting

  • Prepare basic reports on chats and sales support
  • Share suggestions to improve customer service

Process Improvement

  • Identify areas for better service and workflow

Ideal Profile

What We’re Looking For

  • Graduate in any stream
  • 1+ year of experience in customer or sales support (experience in tech/IT is a plus)
  • Strong English communication skills (spoken and written)
  • Comfortable with CRM tools, Microsoft Office, and AI tools
  • Organised, team-oriented, and multitasking skills
  • Customer-focused with a problem-solving attitude

What You’ll Get

  • Competitive salary
  • Performance-based bonuses
  • Career growth opportunities
  • Training and development support

What's on Offer?

  • Leadership Role
  • Flexible working options
  • Opportunity to make a positive impact

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