Role Overview: As a Customer Success Associate at Lumos Learning, you will serve as the key point of contact between our customers and internal teams. Your primary responsibility will be to support customers throughout their journey—from onboarding to renewal—ensuring their goals are understood and met effectively. By actively listening to customer needs and coordinating with relevant departments, you will help deliver a seamless and positive experience that promotes long-term satisfaction and engagement. Key Responsibilities: ● Facilitate smooth onboarding and training to ensure customers are set up for success from the start. ● Build strong customer relationships through ongoing engagement and timely support. ● Proactively monitor customer usage and account health to identify and address potential issues before they impact the user experience. ● Collaborate with internal teams to resolve customer concerns and implement feedback-driven improvements. ● Drive customer renewals by demonstrating value, maintaining regular touchpoints, and ensuring goal alignment. ● Conduct periodic reviews and audits to track satisfaction, encourage product adoption, and uncover growth opportunities. ● Analyze customer behavior and engagement data to inform strategies that enhance overall satisfaction and retention. Required Qualifications : ● Bachelor’s degree (BE or equivalent). ● Up to 1 year of experience in business development or related field (Freshers can apply). ● Good written and spoken English skills. ● Basic analytical skills and interest in market research. ● Comfortable using MS Office and Google Workspace tools. ● Experience with tools like HubSpot or Salesforce is a plus. ● Self-motivated, detail-oriented, and enjoys working with a team. Why Lumos Learning? ● Make a real difference: Witness your work empower students to achieve academic success. ● Be part of a passionate team: Collaborate with a dedicated group in the EdTech and K-12 Education industry. ● Work on cutting-edge solutions: Help shape the future of learning with innovative, AI-powered products. ● Competitive salary and benefits package: We offer a comprehensive package to support your career and well-being. ● Grow and develop your career: Gain valuable expertise in the EdTech and K-12 Education industry in the U.S. and advance your skillset in a fast-paced environment. ● Be recognized: We celebrate achievements and reward outstanding contributions with our unique profit sharing program. ● Thrive in a positive and supportive culture: We foster a collaborative environment where innovation is encouraged. About Lumos Learning: Lumos Learning is a passionate leader in personalized learning solutions, dedicated to empowering K-12 students to achieve their full potential. Since 2007, we've grown to become the #1 state test preparation solution provider in the U.S., working with over 71 K schools and reaching over 1.5 million students. Our Mission: To be there when a learner needs that extra help. We're setting a new standard in providing high-quality content, assessments, and empathetic programs, designed for real-life impact. Lumos Learning offers a comprehensive suite of research-backed programs, including test preparation, reading, writing, and more. These programs are meticulously designed to help students conquer standardized assessments and set them on the path to academic success. Job Types: Full-time, Internship Pay: ₹400,000.00 - ₹600,000.00 per year Work Location: In person
Responsibilities: * Manage customer relationships for long-term success * Collaborate with cross-functional teams on product development * Ensure client satisfaction through proactive support
Job Description – UI/UX Designer At Lumos, we believe the next generation of talent isn’t defined by rigid job titles but by creativity, curiosity, and the ability to design meaningful user experiences. We are hiring a UI/UX Designer , a passionate and fast-learning creator who can transform ideas into intuitive and engaging designs. You’ll collaborate across teams to craft seamless digital experiences that help learners and educators connect more effectively. Key Responsibilities Collaborate with product and development teams to understand user needs and translate them into intuitive designs. Create wireframes, user flows, prototypes, and high-fidelity mockups using Figma . Contribute to building and maintaining a consistent design system and visual language across products. Conduct quick usability checks, gather feedback, and iterate designs to improve user experience. Support UI/UX design needs for both new and existing Lumos products. Stay updated with modern design trends, tools, and best practices. Skills & Qualifications Proficiency in Figma with a strong understanding of components, prototyping, and collaborative design workflows. Bachelor’s degree in Engineering, Design, or a related field (or equivalent practical experience). 0–1 year of relevant experience in UI/UX design or internship experience in product design. Strong sense of visual hierarchy, typography, and layout. Ability to turn feedback into actionable design improvements. Excellent communication skills and willingness to collaborate with cross-functional teams. Fast learner with a growth mindset , curiosity, and eagerness to explore new design challenges. What We Value User-first thinking and empathy for real-world use cases. Strong attention to detail and a bias for clarity and simplicity. Initiative to explore design solutions independently while aligning with team goals. Comfort working in a dynamic, fast-paced environment with evolving design requirements. Passion for continuous learning and leveraging design to solve meaningful problems. Working Hours & Compensation Timings: 10:00 AM to 7:00 PM Stipend (Internship): ₹17,500/month for the first 2 months Post-Internship CTC: ₹4 to ₹6 LPA based on performance and skills Work Location : Bangalore Job Types: Full-time, Internship Pay: ₹400,000.00 - ₹600,000.00 per year Work Location: In person
Job Title: Senior Opportunity Manager About Lumos Learning Lumos Learning is a leading provider of K–12 learning solutions in the U.S., helping students and schools achieve academic success through innovative, research-backed programs. Our mission is simple — to be there when a learner needs that extra help. Since 2007, we’ve partnered with over 71,000+ schools and reached 1.5 million+ students through our digital learning and test preparation products. The Role We are looking for a Senior Opportunity Manager to identify, develop, and manage new business opportunities with schools and districts in the U.S. market. The role involves building long-term client relationships, understanding customer needs, and driving revenue growth by presenting the right Lumos Learning solutions. You will collaborate with cross-functional teams to ensure a smooth client experience from the first interaction to closure. Key Responsibilities Identify and qualify new business opportunities through market research and outreach. Build and maintain strong relationships with decision-makers in schools and districts. Work closely with internal teams (Sales, Customer Success, Marketing) to create tailored proposals. Understand client requirements and recommend suitable Lumos Learning products. Achieve monthly and quarterly sales targets by managing the full sales funnel. Track and analyze opportunity metrics to improve conversion rates and pipeline efficiency. Maintain accurate records of all prospect interactions in CRM tools. Provide feedback from the field to help refine offerings and strategy. Requirements 4–6 years of experience in B2B sales, account management, or business development, preferably in EdTech, SaaS, or K–12 education. Proven track record in meeting or exceeding revenue targets. Excellent communication, presentation, and negotiation skills. Strong analytical and problem-solving abilities. Experience working with CRM systems. Ability to work independently while collaborating across teams.. Bonus Points: Experience in the EdTech industry Deep understanding of the U.S. K-12 education market, including current trends, challenges, and purchasing decision-making processes. Proven ability to develop and manage successful content marketing programs Why Lumos Learning? Make a real difference: Witness your work empower students to achieve academic success. Be part of a passionate team : Collaborate with a dedicated group in the EdTech and K-12 Education industry. Work on cutting-edge solutions: Help shape the future of learning with innovative, AI-powered products. Competitive salary and benefits package: We offer a comprehensive package to support your career and well-being. Grow and develop your career : Gain valuable expertise in the EdTech and K-12 Education industry in the U.S. and advance your skillset in a fast-paced environment. Be recognized: We celebrate achievements and reward outstanding contributions with our unique profit sharing program. Thrive in a positive and supportive culture: We foster a collaborative environment where innovation is encouraged. Job Type: Full-time Pay: ₹800,000.00 - ₹1,200,000.00 per year Application Question(s): How many years of experience do you have in B2B sales, business development, or opportunity management? Ideal Answer : 4 to 6 years What is your current CTC and expected CTC? Work Location: In person
Job Description – UI/UX Designer At Lumos, we believe the next generation of talent isn’t defined by rigid job titles but by creativity, curiosity, and the ability to design meaningful user experiences. We are hiring a UI/UX Designer , a passionate and fast-learning creator who can transform ideas into intuitive and engaging designs. You’ll collaborate across teams to craft seamless digital experiences that help learners and educators connect more effectively. Key Responsibilities Collaborate with product and development teams to understand user needs and translate them into intuitive designs. Create wireframes, user flows, prototypes, and high-fidelity mockups using Figma . Contribute to building and maintaining a consistent design system and visual language across products. Conduct quick usability checks, gather feedback, and iterate designs to improve user experience. Support UI/UX design needs for both new and existing Lumos products. Stay updated with modern design trends, tools, and best practices. Skills & Qualifications Proficiency in Figma with a strong understanding of components, prototyping, and collaborative design workflows. Bachelor’s degree in Engineering, Design, or a related field (or equivalent practical experience). 0–1 year of relevant experience in UI/UX design or internship experience in product design. Strong sense of visual hierarchy, typography, and layout. Ability to turn feedback into actionable design improvements. Excellent communication skills and willingness to collaborate with cross-functional teams. Fast learner with a growth mindset , curiosity, and eagerness to explore new design challenges. What We Value User-first thinking and empathy for real-world use cases. Strong attention to detail and a bias for clarity and simplicity. Initiative to explore design solutions independently while aligning with team goals. Comfort working in a dynamic, fast-paced environment with evolving design requirements. Passion for continuous learning and leveraging design to solve meaningful problems. Working Hours & Compensation Timings: 10:00 AM to 7:00 PM Stipend (Internship): ₹17,500/month for the first 2 months Post-Internship CTC: ₹4 to ₹6 LPA based on performance and skills Work Location : Bangalore Job Types: Full-time, Internship Pay: ₹400,000.00 - ₹600,000.00 per year Work Location: In person
Resolve Customer Queries on time by providing an adequate solution. Understand customers' problems and help in resolving those problems. Conducting Root Cause Analysis of Customer Queries and coming up with solutions to resolve repetitive issues.
Job Title: Customer Support Associate Location: Bengaluru Experience Level: 0-1 year About Lumos Learning: Lumos Learning is a leading provider of K–12 learning solutions in the U.S., empowering students and schools through innovative, research-backed digital programs. Since 2007, we’ve partnered with over 70,000+ schools and impacted 1.6 million+ students with our online learning and test preparation products. Learn more: Key Responsibilities: Resolve Customer Queries on time by providing an adequate solution. Understand customers' problems and help in resolving those problems. Analyzing data for problems and potential solutions. Conducting Root Cause Analysis of Customer Queries and coming up with solutions to resolve repetitive issues. Providing Email and Chat Support. Coordinating with Customer Requirements. Performing quality assurance controls on products. Prepare reports and metrics for measuring customer support success. Skills & Qualifications: Basics of CRM tools, MySQL, and HTML B.E or Any degree Must have excellent verbal and written communication skills Data analysis skills. Good presentation skills. Excellent Research Aptitude and Interpersonal Skills. Job Type: Full-time Pay: ₹500,000.00 - ₹700,000.00 per year Application Question(s): How many years of experience do you have? Ideal Answer: Upto to 1 year Are you comfortable working during night? Ideal answer: Yes What is your current and expected CTC? Ideal Answer: 4 to 6 LPA Work Location: In person
Responsibilities: * Create user-centered designs using Figma & Sketching * Ensure compliance with brand guidelines * Collaborate with cross-functional teams on prototypes * Conduct usability testing and analysis