Customer Support Associate

0 years

5 - 7 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Associate
Location: Bengaluru
Experience Level:0-1 year

About Lumos Learning:

Lumos Learning is a leading provider of K–12 learning solutions in the U.S., empowering students and schools through innovative, research-backed digital programs. Since 2007, we’ve partnered with over 70,000+ schools and impacted 1.6 million+ students with our online learning and test preparation products.

Learn more:

Key Responsibilities:

  • Resolve Customer Queries on time by providing an adequate solution.
  • Understand customers' problems and help in resolving those problems.
  • Analyzing data for problems and potential solutions.
  • Conducting Root Cause Analysis of Customer Queries and coming up with solutions to resolve repetitive issues.
  • Providing Email and Chat Support.
  • Coordinating with Customer Requirements.
  • Performing quality assurance controls on products.
  • Prepare reports and metrics for measuring customer support success.

Skills & Qualifications:

  • Basics of CRM tools, MySQL, and HTML
  • B.E or Any degree
  • Must have excellent verbal and written communication skills
  • Data analysis skills.
  • Good presentation skills.
  • Excellent Research Aptitude and Interpersonal Skills.

Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per year

Application Question(s):

  • How many years of experience do you have?

Ideal Answer: Upto to 1 year

  • Are you comfortable working during night?

Ideal answer: Yes

  • What is your current and expected CTC?

Ideal Answer: 4 to 6 LPA

Work Location: In person

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