Customer Support Analyst

Our Customer Support Analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects’ team and engineering teams to provide a fulfilling experience to our customers.

Your Responsibilities:

• Troubleshooting customer issues and doing RCA.

• Guiding & assisting the customer on product usage.

• Handling customer data import / export from production systems.

• Ensure that the customer data is properly updated in production systems.

• Processing confidential data and information according to guidelines.

• Helping develop product content for internal and external stakeholders.

• Generating reports from single or multiple systems.

Our Ideal Candidate:

• Bachelor’s degree from an accredited university or college in computer science.

• 3+ years of experience in product customer support.

• Excellent interpersonal and collaborative skills.

• An analytical mind and inclination for problem-solving.

• Ability to translate business requirements into non-technical, lay terms.

• Good documentation skills

• Keen attention to detail.

• Strong written and verbal communication skills.

• Strong customer-relationship skills – responsiveness, sensitivity, diplomacy

Good to have:

• Experience working with cloud-based products, preferably on AWS.

• Experience using issue tracking software like HubSpot, GitLab, JIRA etc.

• Knowledge in any scripting / programming language – Python / Java / JavaScript / Perl to automate manual repetitive tasks.

• Knowledge in fetching data from SQL / No SQL databases.

What We Offer:

• Competitive salary and comprehensive benefits package.

• Opportunities for continuous career growth and development.

• Exposure to cutting-edge technologies and advanced cybersecurity practices.

• A dynamic, enjoyable work environment that recognizes and celebrates exceptional work.

• Straightforward and transparent policies.

Join us at CYGNVS and become a crucial part of a team that values innovation, excellence, and enjoyment in crafting exceptional products. If you're fervent about software engineering and ready to make a significant impact, apply now!