If Interested WhatsApp your resume at 7837275784 Anjali - Hr Recruiter Location : Mohali Qualification: Minimum 12th Pass Experience: Minimum 1 year in International Voice Process-MUST REQUIRED Salary: Upto 5 LPA Working Days: Any 5 days a week Shift: Night Shift Only Perks & Benefits: Health Insurance Both Side Cab Facility Quarterly Performance-Based Incentives Subsidized Meals Job Responsibilities: * The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries * To perform varied activities and moderately complex administrative/operational/customer support assignments * Perform computations * Typically work on semi-routine assignments * To address customer needs, which may include complex benefit questions, resolving issues, and educating members * To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them * Escalate unresolved and pending customer grievances * Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments * To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction * Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion Qualifications and Skills Required: * 1 years of Customer Service experience - Into Voice Process Only * Effective verbal and listening communication skills * Strong customer service orientation * Strong attention to detail * Strong typing and computer navigation skills * Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously * Must be passionate about contributing to an organisation focused on continuously improving consumer experiences
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