Customer Care Executives- Inbound International Process

If Interested WhatsApp your resume at 7837275784

Anjali - Hr Recruiter

Location

Qualification: Minimum 12th Pass

Experience: Minimum 1 year in International Voice Process-MUST REQUIRED

Salary: Upto 5 LPA

Working Days: Any 5 days a week

Shift: Night Shift Only

Perks & Benefits:

Health Insurance

Both Side Cab Facility

Quarterly Performance-Based Incentives

Subsidized Meals

Job Responsibilities:

* The Inbound Contacts Representative to represent the company by addressing incoming telephone,

digital, or written inquiries

* To perform varied activities and moderately complex administrative/operational/customer support

assignments

* Perform computations

* Typically work on semi-routine assignments

* To address customer needs, which may include complex benefit questions, resolving issues, and

educating members

* To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them

* Escalate unresolved and pending customer grievances

* Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments

* To work within defined parameters to identify work expectations and quality standards, with some

latitude over prioritization/timing, and works under minimal direction

* Follow standard policies and practices that allow for some opportunity for interpretation, deviation

and/or independent discretion

Qualifications and Skills Required:

* 1 years of Customer Service experience - Into Voice Process Only 

* Effective verbal and listening communication skills

* Strong customer service orientation

* Strong attention to detail

* Strong typing and computer navigation skills

* Ability to manage multiple or competing priorities, including use of multiple computer applications

simultaneously

* Must be passionate about contributing to an organisation focused on continuously improving consumer experiences