eProductivity Software is a leading global provider of industry specific business and production software technology for the packaging and print industries. The company is headquartered in Pittsburgh, Pennsylvania with offices and teams worldwide. eProductivity Software’s integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is the company's deep held philosophy that eProductivity Software succeeds when its customers thrive. For more information, please visit www.eProductivitySoftware.com The Principal Engineer (QA) will completely own and perform functional, compatibility, integration, regression & automation testing of EPS software. Candidates should be passionate about product quality, the idea of solving challenging problems in print solution software, and interested in working with exceptional peers in a distributed development team environment. The candidate that will succeed in this position will be able to independently drive all the quality aspects of the product including testing, automation & CI / CD activities as required for their projects. Role & Responsibilities Design, implement and maintain deliverables including test cases, test data & reports. Analyse and understand the project's environment, architecture, and interdependencies to determine and apply appropriate test methodologies and cases relative to applications/Product being tested. Planning and execution of functional, system testing of products across all platforms to test various features at various phases of product development and release cycles. Evaluate testing process, make recommendations as necessary Timely execution of test suites, identify & record bugs and help prioritize defects. Automation & maintenance of test scripts and automation frameworks. Establish objectives and craft functional & cohesive CI/CD (DevOps) practices to improve the release process. Job Requirements / Key Technical Skills Required B Tech / M Tech / MCA in Computer Science Engineering or equivalent with 7-10 years of experience in Functional & Automation testing At least 5+ experience with automation of web applications using tools like Java - Selenium WebDriver & related testing frameworks like jUnit, testNG. Must have good knowledge on functional testing, End to End Testing and overall QA process Must have experience and through understanding of Agile and SCRUM frameworks. Must have experience in building Automation frameworks from scratch and exposure in web service / API test automation Must have have good understanding of OOPs concepts & experience with maven, ANT build. Must have experience on tools like Jenkins, Ansible and other CI/CD tools to implement right continuous integration & deployment strategies. Must have good experience in Defect management & tracking tools like JIRA and Bug management tools. Experience in Performance Testing (LoadRunner / JMeter), Penetration Testing and Security Testing tools will be preferred. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS – Empowering Packaging and Print
eProductivity Software is a leading global provider of industry specific business and production software technology for the packaging and print industries. The company is headquartered in Pittsburgh, Pennsylvania with offices and teams worldwide. eProductivity Software’s integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is the company's deep held philosophy that eProductivity Software succeeds when its customers thrive. For more information, please visit www.eProductivitySoftware.com Job Overview: We are seeking a skilled and experienced Systems Administrator to join our dynamic IT team. The ideal candidate will be responsible for the management, maintenance, and optimization of our Windows-Linux infrastructure. The Systems Administrator will play a crucial role in ensuring the stability, security, and efficiency of our IT systems, contributing to the overall success of our organization. Responsibilities: Monitor IT Infrastructure performance and troubleshoot issues to minimize downtime. Install, configure, and maintain Windows, Linux Server operating systems and related software. Install, configure, and maintain VMs, ESXi, and Storage servers. Keep up-to-date IT assets inventory, including VM, physical, and configurations. Manage Active Directory, including user accounts, group policies, and security settings. Manage DNS, DHCP, and RDS license services. Perform regular system updates, patches, and upgrades to ensure optimal performance and security. Respond to security incidents, conduct investigations, and implement corrective actions. Implement and manage backup and recovery strategies to ensure data integrity and availability. Test and verify backups regularly to guarantee quick and efficient data restoration. Work closely with cross-functional teams to understand their IT needs and provide technical support. Collaborate with colleagues to develop and implement IT policies and procedures. Maintain comprehensive documentation of system configurations, processes, and procedures. Create and update technical documentation to facilitate knowledge transfer within the team. Plan and participate in Infrastructure maintenance. Perform the ‘On call’ responsibilities with Team members. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 5-8 Years of relevant experience. Proven experience as a Windows, Linux, and VMware Administrator or similar role. Hands-on experience with Veeam or any other Backup solution. Hands-on experience with Zabbix, Nagios, or any other Monitoring tool. Good knowledge of Sophos and any other End-Point protection software. Good knowledge of Qualys and any other Vulnerability Management software. Strong understanding of networking, storage, and server hardware technologies. Excellent troubleshooting and problem-solving skills. Familiarity with scripting languages (PowerShell, Python) is a plus. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. EPS - Empowering Packaging & Print Industries!
Job Family: IT Source Job: System Administrator eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. Job Description: In this position you will be responsible for some of the most important tasks in IT division of ePS. This involves handling of routine alerts, deployment of software into QA and production environments, escalation of problems, and self-directed projects work in a number of areas. The position handles vital operations for live, customer-facing, revenue-generating systems. The day to day duties include creation and management of servers and databases, automation of processes, troubleshooting software releases in controlled QA environments and live production as required. The ideal candidate would be a good team player, with good communication skills, a passion for documentation, and be willing to follow processes and procedures. ePS believes in training the right individuals, we provide training to individuals based on individual’s career goals and business requirements. Main duties and responsibilities The L2 Systems Administrator will monitor, troubleshooting servers, network devices and services on systems that are operational in ePS sites located in different parts of the world. The candidate will be responsible for monitoring of servers and services using SiteScope and Nagios, as well as initial and secondary troubleshooting of OS, databases, applications and backup issues. The candidate will be responsible for managing virtual machines under VMware environment. The candidate may be assigned one or more areas of broad responsibility to manage toward objectives. For example, consistent uptime and performance for one or two products, or consistent throughput and completion of backups may be assigned. The candidate will be responsible for monitoring and troubleshooting NetBackup backups, SAN replication, and virtual machine replication. The candidate will follow process and procedures related to routine audits, routine processes and procedures which would be required to keep the environment healthy and running at all times. Learn and follow all department standards and procedures. Learn, monitor, and contribute to documentation and in the development of tools supporting the environment. Work with offshore team to gather requirements, procedures to monitor/manage Job Requirements College education or equivalent. Must have 4+ years experience managing servers. Must have experience with Windows 2016 and 2019 servers. The successful candidate will have solid conceptual or technical understanding of a number of these: Linux, Cisco network device management, VMware ESX and Virtual center, relational databases including MSSQL, Oracle, Progress, and mysql. Experience with NetBackup or other enterprise class backup software is a plus. Industry certifications (MCSE, RHCE, CCNA) are encouraged. ASP, Perl, VB, Powershell or other scripting/development knowledge is a plus. Must be ready to work in rotational shift- 1 week per month We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders. ePS - Empowering Packaging and Print
Job Title: Automation Test Engineer Experience: 4 to 6 years Responsibilities: Analyze and understand the project's environment, architecture, and interdependencies to determine and apply appropriate test methodologies and cases relative to applications/Product being tested. Timely execution of test cases, Identify and record bugs Automation of test scripts and automation frameworks creation Job Requirements: B Tech / M Tech / MCA in Computer Science Engineering or equivalent with 4-6 years of experience in Automation testing Good knowledge on manual testing and QA process Must have knowledge on Agile process, preferably worked in agile development Experience in automating scripts using at least two functional automation tools. Selenium experience is mandatory. Must have experience in core java and have good understanding of OOPs concepts. Should have good experience with Maven, Jenkins. Must have experience of testing frameworks like jUnit, TestNG. Must have good experience in JIRA and Bug management tools. Must have good exposure to life cycle and activities involved in Automation testing. Must have good Understand of the architecture of Selenium. Must be aware of creation and maintenance of test data for automation testing Experience with web service / API test automation & Experience on CI tools like Jenkin will be added advantage. Experienced on working with various types of application using LoadRunner VUGen script in Web/HTTP, Web Services protocols will be an added advantage.
Graphic Designer Location: India, remote Department: Marketing Reports To: Content & PR Manager eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. ePS’ integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With offices worldwide and over thirty years dedicated to delivering best-in-class technology to the packaging and print industries, it is our deeply held philosophy that ePS succeeds when our customers thrive. Link to our website – www.epssw.com About the Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all print and digital channels. Reporting to the Content & PR Manager, you’ll be responsible for creating compelling visual assets that support marketing campaigns, sales enablement, internal communications, events, and digital experiences. From eBooks and brochures to web graphics, email layouts, and social media visuals, your work will help define and evolve the visual identity of ePS. You’ll collaborate with marketing managers and other stakeholders to ensure all materials reflect our brand, resonate with our audience, and meet project objectives. Key Responsibilities Design & Brand Execution Design and produce brand-aligned assets across digital and print, including brochures, eBooks, social media graphics, email headers, presentations, infographics, and event materials Ensure all creative work adheres to ePS brand guidelines and maintains consistency across channels Work closely with marketing managers to understand creative briefs, target audiences, and business objectives Creative Development Translate complex ideas into visually engaging, easy-to-understand formats Formulate creative concepts and present visual directions for approval and iteration Collaborate with content and campaign teams to bring integrated ideas to life across channels Production & Asset Management Prepare final artwork for digital and print production Maintain a well-organized library of creative assets, templates, and brand resources Support localization and versioning of assets for regional teams Cross-Functional Collaboration Work alongside the Digital/Social Media Specialist and Senior Web Developer to support campaign execution and UX enhancements Provide design support for webinars, trade shows, and internal events Contribute to the evolution of the ePS visual identity and design system Required Skills & Experience 3+ years of experience in graphic design, preferably in a B2B, SaaS, or technology environment Proficient in Adobe Creative Suite (Illustrator, InDesign, Photoshop) and Canva or similar tools Strong portfolio showcasing a range of digital and print projects Excellent visual design skills with attention to detail, typography, layout, and color Ability to manage multiple projects and deadlines in a fast-paced environment Strong communication skills and a collaborative approach to feedback and iteration Preferred Qualifications Experience with Adobe Premiere Pro and After Effects for video editing and motion graphics Familiarity with Figma, Adobe XD, or similar design collaboration tools Experience designing for international or multi-language markets Understanding of basic HTML/CSS and web/mobile design principles is a plus Background in design for packaging, manufacturing, or enterprise software industries Why Join Us? Play a key role in shaping the look and feel of a global B2B brand Work across a variety of mediums, from digital campaigns to printed collateral Collaborate with a high-impact marketing team that values creativity, consistency, and clarity
Job Title : Supervisor, Customer Success Who we are : Print ePS, the print operating unit of eProductivity Software (ePS), boasts a 30+ year legacy as the leading global software provider across all segments of the print industry. Our extensive portfolio of cloud-enabled and future-ready software solutions empowers print companies of all sizes, driving profitability, reducing costs, and facilitating successful transformation. Position: Print ePS is seeking a proactive, results-driven Supervisor, Customer Success to lead and support our Mid-Market support team . This role is crucial in ensuring seamless customer experiences through effective team leadership, performance management, mentoring, escalation handling, KPI tracking, and the execution of training programs. As a Supervisor, Customer Success , you will work closely with Worldwide Operations Leads to align IDC operations with global strategies, ensuring consistent service quality and operational excellence. This role requires strong interpersonal skills to foster collaboration with internal teams, global counterparts, and customers. The ideal candidate will be goal-oriented, process-focused, and capable of managing daily operations with efficiency and precision. As a Supervisor, Customer Success, You Will : Provide leadership, guidance, and direction to the Mid-Market customer success team , ensuring alignment with organizational goals and objectives. Collaborate with the Manager, Customer Success , to develop and implement strategies for enhancing employee engagement, retention, and growth , specifically using data-driven insights. Assist in the training, development, and onboarding of new team members , equipping them with the necessary skills and knowledge to excel in their roles. Monitor team performance and customer interactions, providing feedback, coaching, and support to drive excellence, ensuring team members are proficient in utilizing their skills to meet customer needs and optimize service delivery. Serve as an escalation point for complex customer issues , work closely with team members and cross-functional teams to ensure timely resolution and customer advocacy. Interact with all levels of the customer organization from Senior Management to operator level, internal/external customers and stakeholders. Analyse, organize, and report on the progress of ongoing customer issues. Ensure accuracy/accountability/progress of issues through data and reporting tools Daily administration of customer cases via our defect/case tracking applications like Jira and Salesforce. Collaborating with your manager on building reports and dashboards used to communicate the status of Support/Customer objectives. Host and/or contribute to meetings, including quarterly performance review meetings , to communicate the performance results of people and processes with direct reports. Monitor global support queue , focusing on the customers in local time zone and milestone/ priority violations. Ability to engage with simple and complex and multiple functions and verticals to ensure the smooth functioning of business, process and implementation. To be able to engage with team members and keep them motivated. To take up operational responsibility for the work that the team does and for the people who are direct reports. Job Requirements: Bachelor's or Master’s degree in Business, Commerce, Computer Science, IT, or related field. Minimum 12 years of experience in customer support, customer success , or service delivery roles, including at least 5 years in a supervisory or team lead capacity . ERP/MIS Product workflow support experience and team leadership. Strong understanding of KPI tracking, performance management, and operational reporting . Proven experience in handling customer escalations and doing Root cause analysis in a high-pressure environment. Strong interpersonal skills with the ability to build trust and influence cross-functional teams . Proficiency in CRM and support tools (e.g., Salesforce, JIRA, Confluence or similar platforms). Exceptional interpersonal and communication skills , with the ability to inspire, motivate, and build strong relationships with both team members and customers. Strong verbal and written communication skills, essential for conveying ideas, facilitating discussions, and providing clear instructions and updates, strong cross-functional working knowledge. Strong problem-solving and decision-making abilities , with a strategic and analytical mindset. Ability to effectively manage competing priorities and deadlines in a dynamic and fast-paced environment. Advanced skills in data analysis and dashboard reporting for operational insights, such as Salesforce Reports and Dashboards . Familiarity with mid-market customer segments and their operational needs. Exposure to working in global teams and multicultural environments . Ability to work flexibly to ensure overlap with US/EMEA stakeholders and customers . Preferred Requirements : Experience in the printing, packaging, or software industry. Working knowledge of process improvement methodologies such as Lean or Six Sigma. Proficiency in additional languages for customer communication.
Job Title: Customer Support Representative (CSR) Location: Bangalore Position Overview: We are hiring for a Customer Support Representative (CSR), who will work with customers and other team members in handling incoming technical issues from CAI customers around the world. Providing personal, timely and exceptional support is key to maintaining and enhancing a positive relationship with our CAI clients. Customer Support Representative plays a key role in delivering high-quality and responsive customer support across multiple ERP planforms for external client accounts. This position is responsible not only for resolving support inquiries but also for providing consultative guidance to help customers maximize the value of our SaaS platforms. The ideal candidate is a problem-solver, communicator, and collaborator who can translate complex technical concepts into clear business outcomes. Success in this position is measured by strong performance against service metrics (SLA, CSAT, FCR) and the ability to help customers optimize system usage—not just resolve issues. As a Customer Support Representative, your key responsibility is delivering specialized solutions to critical support issues on CAI’s Productivity Software; providing an exceptional, proactive customer experience, with a personal approach; maintaining and enhancing the relationship between the Customer Support Team and CAI’s clients and, delegating a specific set of tasks as required to provide the most efficient, effective and timely solution possible. CSR member is empowered to define adequate means to address customer situations like adequate system and resources allocations. CSR members are expected to work with customers in identifying operational and business weaknesses and guide both CAI and the customer towards the right solution enabling high customer satisfaction while supporting CAI business. The role also involves, knowing when to escalate to more experienced resources and collaborate with R&D to help resolve customer issues. Timely follow up and complete end to end ownership is the backbone of this role. Primary Responsibilities Customer Support & Troubleshooting of platform issues to ensure exceptional customer support. Provide support to customers via email, chat and telephone interactions, following documented trouble-shooting instructions or with instruction from SME’s and/ or knowledge base. Answer incoming requests and, opening cases in designated support platform, identifying customers, populating case details, gathering specifics of the customer situation (issue details, error messages, recordings, etc.) and confirming accuracy of data Troubleshoot platform issues through systematic investigation, data review, and knowledge of product capabilities. Collaborate with global teams and/ or R&D teams when necessary. Escalate or re-route cases as required after thorough investigation, by maintaining SLA factors. Review case priority; identify and source any missing information needed to address the support ticket from the client while maintaining strict adherence to priority-based SLA requirements. Timely closure of cases, capturing all relevant resolution details accurately Empowered to allocate resources, systems, and SW solutions in support of customers issues resolution. Consultative Customer Engagement Provide ongoing updates and engagement to customers with open tickets to ensure they are knowledgeable of the ticket status and estimated time for follow up/resolution Advise on best practices for ERP usage to improve efficiency, accuracy, and adoption. Provide required support pertaining to Software installation and upgrades. Performance & Process Excellence Submit new solutions in CAI’s knowledge base with proper documentation and possible addition to knowledge base. Consistently meet or exceed key performance metrics, including ticket turnaround time, first contact resolution, and customer satisfaction. Follow standard operating procedures (SOPs) to ensure consistency and quality of support. Identify recurring issues and partner with internal teams to drive improvements to product, documentation, or processes. Contribute to support documentation and continuous improvement efforts. Other support tasks as determined by Team Lead and/ or Global Functional Manager. Education Graduate, preferably BE in Software Engineering or equivalent. Experience Requirements Bachelor’s degree with demonstrated years of Customer Service experience in SaaS, preferably in an ERP environment. Computer Science degree, or related technical discipline a plus. 3+ years in SaaS support, customer success, or shared services roles. Excellent English verbal/written communication skills & must be comfortable talking directly to clients. Availability to work a shift that overlaps with European and North American Customers to collaborate with customers and CAI Leadership. Knowledge of the appropriate ways to capture and interpret log files from applications and/or Servers. Ability to clearly document and execute proper data entry of customer information / issues. Confident, articulate, and professional speaking skill with strong interpersonal skills Background and experience in working with databases, including understanding error codes, fluent in writing database scripts, taking backups and utilizing tools such as sqldeveloper, EDI, etc. Self-starter with ability to work alone and as part of a team with excellent organizational skills. Ability to work in a fast-paced, ever-changing environment, juggling multiple tasks at one time. Knowledge of SalesForce.com CRM or other call tracking systems a plus Spoken/written Spanish, (open to French & German) languages will be a plus.
Job Title: Deal Desk Specialist (Entry-Level) Location: Bangalore, India Job Type: Full-Time Position Summary: We are seeking a highly organized and detail-oriented Deal Desk Specialist to support our Sales team with quote creation, pricing validation, and contract accuracy. This entry-level role will play a key part in ensuring smooth deal execution by maintaining data integrity in Salesforce, aligning quotes with pricing policies, and collaborating with internal teams to facilitate timely order processing and delivery. Key Responsibilities: Assist the Sales team in creating and updating quotes to ensure accuracy and compliance with pricing guidelines and contract terms. Review sales contracts and order forms to verify completeness, pricing accuracy, and required approvals. Maintain accurate opportunity and quote data in Salesforce , ensuring all deal information is properly documented and up to date. Coordinate with the Order Management and Finance teams to confirm that booked deals are ready for processing, invoicing, and fulfillment. Flag discrepancies or missing information that could delay booking or delivery and proactively work with stakeholders to resolve issues. Support compliance with internal sales policies and procedures, including discounting, contract structuring, and deal approvals. Participate in training and continuous improvement efforts to streamline the deal desk process and enhance operational efficiency. Quote Management & Configuration Partner closely with Sales to review and configure complex software and subscription-based quotes. Ensure pricing, discounts, contract terms, and SKUs align with internal guidelines and business rules. Provide real-time support and guidance to Sales on deal structure, approvals, and quote accuracy. Order Processing Own the end-to-end operational process from quote acceptance to order submission. Validate orders for completeness and accuracy, including billing details, contract terms, PO requirements, and legal documentation. Coordinate with Finance and Legal for order compliance, approvals, and booking readiness. Deal Review & Policy Compliance Enforce pricing, discounting, and contracting policies across all deals. Identify and flag deal exceptions requiring approvals and manage workflow to resolution. Support audit and reporting efforts by ensuring documentation and deal records are complete and accurate. Process Optimization Identify gaps and inefficiencies in the quote-to-order process and recommend improvements. Contribute to the development and maintenance of Deal Desk policies, playbooks, and training materials. Partner with cross-functional teams (Sales Ops, Legal, Finance, Customer Success) to align systems and processes. Qualifications: Bachelor’s degree or equivalent work experience in business, finance, operations, or a related field. Strong attention to detail with excellent organizational and communication skills. Basic understanding of sales operations, pricing models, or contract workflows is a plus. Familiarity with Salesforce or other CRM platforms is preferred. Comfortable working cross-functionally in a fast-paced environment. Proficient in Microsoft Excel, Word, and other business tools.