eProductivity Software is a leading global provider of industry specific business and production software technology for the packaging and print industries. The company is headquartered in Pittsburgh, Pennsylvania with offices and teams worldwide. eProductivity Software’s integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is the company's deep held philosophy that eProductivity Software succeeds when its customers thrive. For more information, please visit www.eProductivitySoftware.com The Principal Engineer (QA) will completely own and perform functional, compatibility, integration, regression & automation testing of EPS software. Candidates should be passionate about product quality, the idea of solving challenging problems in print solution software, and interested in working with exceptional peers in a distributed development team environment. The candidate that will succeed in this position will be able to independently drive all the quality aspects of the product including testing, automation & CI / CD activities as required for their projects. Role & Responsibilities Design, implement and maintain deliverables including test cases, test data & reports. Analyse and understand the project's environment, architecture, and interdependencies to determine and apply appropriate test methodologies and cases relative to applications/Product being tested. Planning and execution of functional, system testing of products across all platforms to test various features at various phases of product development and release cycles. Evaluate testing process, make recommendations as necessary Timely execution of test suites, identify & record bugs and help prioritize defects. Automation & maintenance of test scripts and automation frameworks. Establish objectives and craft functional & cohesive CI/CD (DevOps) practices to improve the release process. Job Requirements / Key Technical Skills Required B Tech / M Tech / MCA in Computer Science Engineering or equivalent with 7-10 years of experience in Functional & Automation testing At least 5+ experience with automation of web applications using tools like Java - Selenium WebDriver & related testing frameworks like jUnit, testNG. Must have good knowledge on functional testing, End to End Testing and overall QA process Must have experience and through understanding of Agile and SCRUM frameworks. Must have experience in building Automation frameworks from scratch and exposure in web service / API test automation Must have have good understanding of OOPs concepts & experience with maven, ANT build. Must have experience on tools like Jenkins, Ansible and other CI/CD tools to implement right continuous integration & deployment strategies. Must have good experience in Defect management & tracking tools like JIRA and Bug management tools. Experience in Performance Testing (LoadRunner / JMeter), Penetration Testing and Security Testing tools will be preferred. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS – Empowering Packaging and Print
eProductivity Software is a leading global provider of industry specific business and production software technology for the packaging and print industries. The company is headquartered in Pittsburgh, Pennsylvania with offices and teams worldwide. eProductivity Software’s integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is the company's deep held philosophy that eProductivity Software succeeds when its customers thrive. For more information, please visit www.eProductivitySoftware.com Job Overview: We are seeking a skilled and experienced Systems Administrator to join our dynamic IT team. The ideal candidate will be responsible for the management, maintenance, and optimization of our Windows-Linux infrastructure. The Systems Administrator will play a crucial role in ensuring the stability, security, and efficiency of our IT systems, contributing to the overall success of our organization. Responsibilities: Monitor IT Infrastructure performance and troubleshoot issues to minimize downtime. Install, configure, and maintain Windows, Linux Server operating systems and related software. Install, configure, and maintain VMs, ESXi, and Storage servers. Keep up-to-date IT assets inventory, including VM, physical, and configurations. Manage Active Directory, including user accounts, group policies, and security settings. Manage DNS, DHCP, and RDS license services. Perform regular system updates, patches, and upgrades to ensure optimal performance and security. Respond to security incidents, conduct investigations, and implement corrective actions. Implement and manage backup and recovery strategies to ensure data integrity and availability. Test and verify backups regularly to guarantee quick and efficient data restoration. Work closely with cross-functional teams to understand their IT needs and provide technical support. Collaborate with colleagues to develop and implement IT policies and procedures. Maintain comprehensive documentation of system configurations, processes, and procedures. Create and update technical documentation to facilitate knowledge transfer within the team. Plan and participate in Infrastructure maintenance. Perform the ‘On call’ responsibilities with Team members. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 5-8 Years of relevant experience. Proven experience as a Windows, Linux, and VMware Administrator or similar role. Hands-on experience with Veeam or any other Backup solution. Hands-on experience with Zabbix, Nagios, or any other Monitoring tool. Good knowledge of Sophos and any other End-Point protection software. Good knowledge of Qualys and any other Vulnerability Management software. Strong understanding of networking, storage, and server hardware technologies. Excellent troubleshooting and problem-solving skills. Familiarity with scripting languages (PowerShell, Python) is a plus. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. EPS - Empowering Packaging & Print Industries!
Job Family: IT Source Job: System Administrator eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. Job Description: In this position you will be responsible for some of the most important tasks in IT division of ePS. This involves handling of routine alerts, deployment of software into QA and production environments, escalation of problems, and self-directed projects work in a number of areas. The position handles vital operations for live, customer-facing, revenue-generating systems. The day to day duties include creation and management of servers and databases, automation of processes, troubleshooting software releases in controlled QA environments and live production as required. The ideal candidate would be a good team player, with good communication skills, a passion for documentation, and be willing to follow processes and procedures. ePS believes in training the right individuals, we provide training to individuals based on individual’s career goals and business requirements. Main duties and responsibilities The L2 Systems Administrator will monitor, troubleshooting servers, network devices and services on systems that are operational in ePS sites located in different parts of the world. The candidate will be responsible for monitoring of servers and services using SiteScope and Nagios, as well as initial and secondary troubleshooting of OS, databases, applications and backup issues. The candidate will be responsible for managing virtual machines under VMware environment. The candidate may be assigned one or more areas of broad responsibility to manage toward objectives. For example, consistent uptime and performance for one or two products, or consistent throughput and completion of backups may be assigned. The candidate will be responsible for monitoring and troubleshooting NetBackup backups, SAN replication, and virtual machine replication. The candidate will follow process and procedures related to routine audits, routine processes and procedures which would be required to keep the environment healthy and running at all times. Learn and follow all department standards and procedures. Learn, monitor, and contribute to documentation and in the development of tools supporting the environment. Work with offshore team to gather requirements, procedures to monitor/manage Job Requirements College education or equivalent. Must have 4+ years experience managing servers. Must have experience with Windows 2016 and 2019 servers. The successful candidate will have solid conceptual or technical understanding of a number of these: Linux, Cisco network device management, VMware ESX and Virtual center, relational databases including MSSQL, Oracle, Progress, and mysql. Experience with NetBackup or other enterprise class backup software is a plus. Industry certifications (MCSE, RHCE, CCNA) are encouraged. ASP, Perl, VB, Powershell or other scripting/development knowledge is a plus. Must be ready to work in rotational shift- 1 week per month We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders. ePS - Empowering Packaging and Print
Job Title: Automation Test Engineer Experience: 4 to 6 years Responsibilities: Analyze and understand the project's environment, architecture, and interdependencies to determine and apply appropriate test methodologies and cases relative to applications/Product being tested. Timely execution of test cases, Identify and record bugs Automation of test scripts and automation frameworks creation Job Requirements: B Tech / M Tech / MCA in Computer Science Engineering or equivalent with 4-6 years of experience in Automation testing Good knowledge on manual testing and QA process Must have knowledge on Agile process, preferably worked in agile development Experience in automating scripts using at least two functional automation tools. Selenium experience is mandatory. Must have experience in core java and have good understanding of OOPs concepts. Should have good experience with Maven, Jenkins. Must have experience of testing frameworks like jUnit, TestNG. Must have good experience in JIRA and Bug management tools. Must have good exposure to life cycle and activities involved in Automation testing. Must have good Understand of the architecture of Selenium. Must be aware of creation and maintenance of test data for automation testing Experience with web service / API test automation & Experience on CI tools like Jenkin will be added advantage. Experienced on working with various types of application using LoadRunner VUGen script in Web/HTTP, Web Services protocols will be an added advantage.
Graphic Designer Location: India, remote Department: Marketing Reports To: Content & PR Manager eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. ePS’ integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With offices worldwide and over thirty years dedicated to delivering best-in-class technology to the packaging and print industries, it is our deeply held philosophy that ePS succeeds when our customers thrive. Link to our website – www.epssw.com About the Role We’re looking for a creative and detail-oriented Graphic Designer to bring our brand to life across all print and digital channels. Reporting to the Content & PR Manager, you’ll be responsible for creating compelling visual assets that support marketing campaigns, sales enablement, internal communications, events, and digital experiences. From eBooks and brochures to web graphics, email layouts, and social media visuals, your work will help define and evolve the visual identity of ePS. You’ll collaborate with marketing managers and other stakeholders to ensure all materials reflect our brand, resonate with our audience, and meet project objectives. Key Responsibilities Design & Brand Execution Design and produce brand-aligned assets across digital and print, including brochures, eBooks, social media graphics, email headers, presentations, infographics, and event materials Ensure all creative work adheres to ePS brand guidelines and maintains consistency across channels Work closely with marketing managers to understand creative briefs, target audiences, and business objectives Creative Development Translate complex ideas into visually engaging, easy-to-understand formats Formulate creative concepts and present visual directions for approval and iteration Collaborate with content and campaign teams to bring integrated ideas to life across channels Production & Asset Management Prepare final artwork for digital and print production Maintain a well-organized library of creative assets, templates, and brand resources Support localization and versioning of assets for regional teams Cross-Functional Collaboration Work alongside the Digital/Social Media Specialist and Senior Web Developer to support campaign execution and UX enhancements Provide design support for webinars, trade shows, and internal events Contribute to the evolution of the ePS visual identity and design system Required Skills & Experience 3+ years of experience in graphic design, preferably in a B2B, SaaS, or technology environment Proficient in Adobe Creative Suite (Illustrator, InDesign, Photoshop) and Canva or similar tools Strong portfolio showcasing a range of digital and print projects Excellent visual design skills with attention to detail, typography, layout, and color Ability to manage multiple projects and deadlines in a fast-paced environment Strong communication skills and a collaborative approach to feedback and iteration Preferred Qualifications Experience with Adobe Premiere Pro and After Effects for video editing and motion graphics Familiarity with Figma, Adobe XD, or similar design collaboration tools Experience designing for international or multi-language markets Understanding of basic HTML/CSS and web/mobile design principles is a plus Background in design for packaging, manufacturing, or enterprise software industries Why Join Us? Play a key role in shaping the look and feel of a global B2B brand Work across a variety of mediums, from digital campaigns to printed collateral Collaborate with a high-impact marketing team that values creativity, consistency, and clarity
Job Title : Supervisor, Customer Success Who we are : Print ePS, the print operating unit of eProductivity Software (ePS), boasts a 30+ year legacy as the leading global software provider across all segments of the print industry. Our extensive portfolio of cloud-enabled and future-ready software solutions empowers print companies of all sizes, driving profitability, reducing costs, and facilitating successful transformation. Position: Print ePS is seeking a proactive, results-driven Supervisor, Customer Success to lead and support our Mid-Market support team . This role is crucial in ensuring seamless customer experiences through effective team leadership, performance management, mentoring, escalation handling, KPI tracking, and the execution of training programs. As a Supervisor, Customer Success , you will work closely with Worldwide Operations Leads to align IDC operations with global strategies, ensuring consistent service quality and operational excellence. This role requires strong interpersonal skills to foster collaboration with internal teams, global counterparts, and customers. The ideal candidate will be goal-oriented, process-focused, and capable of managing daily operations with efficiency and precision. As a Supervisor, Customer Success, You Will : Provide leadership, guidance, and direction to the Mid-Market customer success team , ensuring alignment with organizational goals and objectives. Collaborate with the Manager, Customer Success , to develop and implement strategies for enhancing employee engagement, retention, and growth , specifically using data-driven insights. Assist in the training, development, and onboarding of new team members , equipping them with the necessary skills and knowledge to excel in their roles. Monitor team performance and customer interactions, providing feedback, coaching, and support to drive excellence, ensuring team members are proficient in utilizing their skills to meet customer needs and optimize service delivery. Serve as an escalation point for complex customer issues , work closely with team members and cross-functional teams to ensure timely resolution and customer advocacy. Interact with all levels of the customer organization from Senior Management to operator level, internal/external customers and stakeholders. Analyse, organize, and report on the progress of ongoing customer issues. Ensure accuracy/accountability/progress of issues through data and reporting tools Daily administration of customer cases via our defect/case tracking applications like Jira and Salesforce. Collaborating with your manager on building reports and dashboards used to communicate the status of Support/Customer objectives. Host and/or contribute to meetings, including quarterly performance review meetings , to communicate the performance results of people and processes with direct reports. Monitor global support queue , focusing on the customers in local time zone and milestone/ priority violations. Ability to engage with simple and complex and multiple functions and verticals to ensure the smooth functioning of business, process and implementation. To be able to engage with team members and keep them motivated. To take up operational responsibility for the work that the team does and for the people who are direct reports. Job Requirements: Bachelor's or Master’s degree in Business, Commerce, Computer Science, IT, or related field. Minimum 12 years of experience in customer support, customer success , or service delivery roles, including at least 5 years in a supervisory or team lead capacity . ERP/MIS Product workflow support experience and team leadership. Strong understanding of KPI tracking, performance management, and operational reporting . Proven experience in handling customer escalations and doing Root cause analysis in a high-pressure environment. Strong interpersonal skills with the ability to build trust and influence cross-functional teams . Proficiency in CRM and support tools (e.g., Salesforce, JIRA, Confluence or similar platforms). Exceptional interpersonal and communication skills , with the ability to inspire, motivate, and build strong relationships with both team members and customers. Strong verbal and written communication skills, essential for conveying ideas, facilitating discussions, and providing clear instructions and updates, strong cross-functional working knowledge. Strong problem-solving and decision-making abilities , with a strategic and analytical mindset. Ability to effectively manage competing priorities and deadlines in a dynamic and fast-paced environment. Advanced skills in data analysis and dashboard reporting for operational insights, such as Salesforce Reports and Dashboards . Familiarity with mid-market customer segments and their operational needs. Exposure to working in global teams and multicultural environments . Ability to work flexibly to ensure overlap with US/EMEA stakeholders and customers . Preferred Requirements : Experience in the printing, packaging, or software industry. Working knowledge of process improvement methodologies such as Lean or Six Sigma. Proficiency in additional languages for customer communication.