Why We Need You – The Mission Veryon is a global information services and software company that exists to make flying safer and more reliable. Our products help reduce operating costs, improve aircraft reliability, and support technical knowledge sharing and collaboration within the general, business, and commercial aviation, as well as military/defense and OEM industries. Reporting to the Director of Engineering, the Software Engineering Manager will lead the development of modern mobile applications and Windows client applications. We are looking for someone with strong hands-on technical expertise, excellent problem-solving skills, and the ability to foster collaboration across product, design, and quality teams. This role will both write and review code, as well as grow a team that builds scalable, high-quality software aligned with business objectives. The Day to Day: You’ll architect, develop, and implement mobile applications using .NET Maui and a desktop application using .NET Framework, with a focus on scalability, maintainability and performance. You’ll write code and contribute to building products. You’ll mentor a team of engineers working on both mobile and windows client applications, helping them apply solid engineering practices and supporting their career growth You’ll work closely with cross functional teams to align technical goals with business outcomes. Participate actively in sprint planning and stand-ups, collaborating with cross-functional teams to achieve sprint goals effectively. Explore, evaluate and introduce new technologies and tools as needed. Qualifications: Strong hands-on experience with .NET technologies including .NET Core and .NET Framework. Proven expertise in mobile application development, with exposure to the full app lifecycle on both iOS and Android platforms. Strong experience in designing, developing, and consuming RESTful APIs, including API versioning, authentication, and performance optimization. Deep understanding of SQL Server, including complex query writing, stored procedures, performance tuning, indexing strategies, and execution plan analysis. Demonstrable experience in performance optimization and resolving scalability bottlenecks at both application and database levels. Familiarity with CI/CD pipelines, version control (Git), and modern DevOps practices. Prior experience managing or mentoring engineers or leading technical projects. Bachelor's degree in computer science, Computer Engineering or equivalent. What You’ll Accomplish – Your Performance Objectives Objective #1 In your first 30 days: Develop a basic understanding of applications by working with the team Familiarize yourself with the technical implementations of the Web, desktop and mobile apps Approve your first merge request through our peer review process Objective #2 In your first 3 months: Work with the development and QA teams to deliver your first feature to production Work with the dev ops team to support the automation of our build and deployment processes, and to implement feature flagging Establish regular touchpoints with direct reports Establish and monitor goals for individual team members Start publishing the metrics and focus areas / improvement goals Objective #3 In your first 12 months: Ensure continued on-time delivery of features and bug fixes using agile methodologies Complete your first set of performance reviews for your team Work across teams to support technology and process improvements across the company Who We’re Looking For – The Personal Competencies That Matter Collaborative: You have empathy for your colleagues and customers. You demonstrate cross-functional collaboration within the engineering teams and seek out opportunities to build relationships with others throughout the company. You understand we are all on the same team working towards the same goals. Intellectually Curious: You have a strong level of curiosity and care about learning. You understand that learning is a continuous part of being an engineering manager and are always looking for ways to sharpen and/or broaden your skillset. Flexibility: You understand that priorities and requirements will evolve, and you may have to be flexible in your approach and in your expectations. You are open-minded and adapt well to changing environments as a company grows and scales. You aren’t afraid to step outside your comfort zone and take the initiative to help the team succeed. Technical Skills: You have technical expertise across numerous technologies, and the ability to train and mentor your team on how and when to utilize them. How We Work – The Core Values That We Live By Fueled By Customers: We work hard so our customers can get more uptime. A customer-centered approach is on the forefront of our minds. We’re big on transparent communication with our customers, and we celebrate their wins internally because we love the positive impact we’re making on their lives. Win Together: We focus on the “we” and not the “me”. Collaboration is key, we value diverse backgrounds and skill sets. Our mission is to win as a team, we think everyone plays an integral part in our success. Make it Happen: When we make a commitment, we get it done. We take a proactive approach, we commit, we adapt to evolving landscapes and problems, we tackle problems at every difficulty level. Innovate to Elevate: We set the standard in aviation by embracing and advancing cutting edge technology. We take a fail-forward approach using everything as a learning experience. We encourage creativity and experimentation within our teams. This helps us set the bar high and provide world class expertise in aviation.

Why We Need You – The Mission & Our Vision Veryon is a leading software and technology company that enables aviation teams around the world to improve efficiency and safety. Our products maximize uptime for aircraft maintenance teams through customer-driven innovation and world-class service. With over 7,500 customers across 137 countries, we serve general and business aviation, military/defense, commercial aviation, and OEMs. Our values— Fueled by Customers , Win Together , Make It Happen , Innovate to Elevate —are the foundation of everything we do. As a hands-on Technical Lead in Site Reliability Engineering, you will be directly responsible for designing, building, and implementing modern reliability practices to ensure uptime, resilience, and production excellence across Veryon’s systems. You’ll work closely with Engineering, DevOps, and Support teams to streamline software delivery to both internal and client environments, troubleshoot production issues, and build observability using Datadog, Dynatrace, and AWS-native tools. You will also be a mentor on best practices and a key contributor to reliability-focused architecture and deployment design. What You’ll Accomplish – Your Performance Objectives Objective #1 – First 30 Days Complete onboarding and gain deep understanding of Veryon’s systems, release processes, and deployment environment on AWS. Review existing application architecture, CI/CD flows, and monitoring implementations. Begin implementing improvements to observability using Datadog and Dynatrace. Collaborate with engineers and DevOps to identify bottlenecks in production releases and issue resolution. Objective #2 – First 90 Days Build or enhance monitoring dashboards and alerts for critical infrastructure and applications. Define and begin implementing Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets. Own and improve release workflows and ensure reliable software delivery to customer environments. Take ownership of investigating production issues, ensuring timely resolution and coordination across teams. Begin documenting Root Cause Analyses (RCAs) for production incidents and drive preventive improvements. Partner with DevOps to optimize and automate CI/CD pipelines using GitLab or equivalent. Objective #3 – First 12 Months Deliver measurable improvements in system uptime, MTTR, and deployment success rate. Build self-healing automation and rollback mechanisms for high-risk services. Standardize and own the RCA process for production incidents to ensure continuous learning. Implement robust controls and metrics to monitor software delivery health. Support production readiness of new services through performance baselining and fault testing. Establish and track health KPIs that inform operational decisions and product improvements. Key Job Responsibilities Implement and manage observability, alerting, and dashboards using Datadog, Dynatrace, and AWS tools. Take ownership of production deployments, ensuring successful delivery to client environments with minimal disruption. Troubleshoot and resolve production issues across the stack (infrastructure, application, integration). Lead Root Cause Analysis (RCA) documentation, follow-ups, and remediation planning. Define and maintain service SLOs, SLIs, and error budgets with product and engineering teams. Build automation for deployment, monitoring, incident response, and recovery. Design CI/CD workflows that support safe and reliable delivery across distributed environments. Partner with developers to ensure observability and reliability are part of the application design. Mentor engineers in SRE principles, monitoring strategy, and scalable operations. Experience and Skills We Seek 6+ years of experience in SRE, DevOps, or platform engineering roles. Strong hands-on experience with AWS services (e.g., EC2, ECS/EKS, RDS, IAM, CloudWatch, Route 53, ELB, etc.) is required . Deep familiarity with CI/CD pipelines and deployment strategies using GitLab CI, Jenkins, or equivalent. Expertise in observability tools such as Datadog and Dynatrace for APM, logging, and alerting. Solid experience troubleshooting distributed systems in production environments. Proficiency in scripting and infrastructure as code (e.g., Python, Bash, Terraform, Ansible). Working knowledge of containers and orchestration (Docker, Kubernetes). Understanding of SRE principles (SLIs, SLOs, MTTR, incident response, etc.). Excellent communication and documentation skills, especially for RCA and runbook creation. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. How We Work – The Core Values That We Live By Fueled By Customers – Everything we do is to help our customers increase uptime. Transparent communication and customer empathy drive our decisions. Win Together – Collaboration across teams is our core strength. We believe every person is vital to our success. Make It Happen – We take initiative, follow through, and adapt as needed. We take ownership and tackle tough challenges. Innovate to Elevate – We embrace change, experiment boldly, and continuously improve. We lead by setting a high bar for ourselves and our industry.

Job Type Full-time Description As an Aviation Customer Support Analyst on our Customer Support Team, you will play a pivotal role in taking care of many of our customers and be their first point of contact for troubleshooting, issue resolution, and maintenance of these applications while working closely with cross-functional teams to deliver efficient solutions. The ideal candidate will be extremely driven, personable, and have a strong sense of urgency. They will be the face and voice of VERYON. Application Maintenance and Support: Provide expert-level support for all assigned applications, including diagnosing and resolving issues, performing root cause analysis, and implementing preventive measures to minimize downtime. Troubleshooting: Investigate and troubleshoot application-related incidents or problems reported by users, ensuring timely resolution and minimal disruption to business operations. Documentation and Knowledge Management: Create and maintain comprehensive documentation, including troubleshooting guides, standard operating procedures (SOPs), and knowledge base articles to facilitate efficient issue resolution and knowledge sharing within the team. Collaboration: Work closely with development teams, QA engineers, and other stakeholders to identify, communicate, and resolve technical issues, ensuring seamless integration of new features and enhancements. Monitoring and Performance Optimization: Implement monitoring solutions to proactively identify performance bottlenecks, optimize application performance, and suggest improvements for enhanced user experience. Incident Response and Escalation: Manage and prioritize incidents based on severity, effectively escalating to higher support tiers or development teams when necessary and ensuring timely communication with stakeholders throughout the resolution process. We Are Looking For Someone With Experience supporting software based on SQL Server; basic knowledge of C# or similar coding experience is a strong asset but not required English understood, spoken, and written at a native level is a must. Experience supporting B2B customers or key accounts, preferably within an international context. Proficiency using MS Excel, Word, PowerPoint, Teams, Project, Jira, and Confluence for project documentation. Strong organizational and time management skills with ability to correctly prioritize workload to maintain schedules, deadlines, and standards on assigned projects. Ability to manage multiple roles and projects and to see the big picture. Ability to remain calm under pressure and be adaptable. Requirements What You’ll Accomplish - Your Performance Objectives Within your first 30 days, you will get up to speed on the Company, our processes, and our market: Onboarding and Familiarization Complete orientation to understand the company’s culture, policies, and team structure. Gain access to all relevant systems, tools, and documentation. Shadow team members to learn current processes and workflows. Understanding Applications Review supported applications, including their architecture, functionalities, and interdependencies. Engage with stakeholders to understand expectations, pain points, and support requirements. Initial Issue Resolution and Documentation Begin handling minor support issues under supervision. Start documenting troubleshooting steps and contribute to the knowledge base. Collaborate on medium-priority incidents and observe escalation procedures. In your first 3 months, you will independently manage current projects and kick off a new internal development project Independent Issue Resolution: Take on more responsibility for resolving application incidents independently. Contribute significantly to the documentation and knowledge base, demonstrating proactive documentation practices. Start participating in scheduled team meetings and providing valuable insights on recent incidents or improvements. Process Enhancement and Optimization: Identify areas for process improvement based on experiences during issue resolution. Propose and implement small-scale optimizations or preventive measures to reduce incident resolution time or enhance application performance. Engage more actively in collaboration with development and QA teams to better understand the application lifecycle. Within you first 6 months, you will advance you knowledge and skillset Advanced Issue Resolution and Proactive Measures: Handle complex incidents effectively and efficiently, demonstrating a deeper understanding of the supported applications. Initiate or contribute significantly to projects aimed at proactive monitoring, performance optimization, or automation of support tasks. Actively contribute insights and suggestions for improvements during team meetings, focusing on long-term stability and user experience. Knowledge Sharing and Mentoring: Share expertise by conducting mini-training sessions or workshops for team members on specific application-related topics. Mentor newer team members or assist in their onboarding process, providing guidance and support. Collaborate with the team lead to finalize strategies for continuous improvement and contribute to long-term support plan.

Enterprise Account Executive Why We Need You – The Mission & Our Vision Veryon is a leading software and technology company that exists to enable aviation teams around the world to improve efficiency and safety. Our products maximize uptime for aircraft maintenance teams through our customer driven innovation and world class customer service. Veryon has more than 7,500 customers in 137 countries, we service general and business aviation, military/defense, commercial aviation, and OEM industries. Our core values drive us, in business, internally, and in our everyday lives. We’re looking for a seasoned Enterprise Account Executive to join our Go to Market team. Reporting to the SVP of Sales, you’ll be responsible for managing an existing book of business and bringing in new business. You’ll be at the forefront of driving sales of our Veryon Tracking + products to global commercial airlines. You’ll collaborate with marketing and customer success to develop a robust sales pipeline, be able to forecast and plan. You’ll achieve and exceed quota and grow your book of business. What You’ll Accomplish - Your Performance Objectives Objective #1 In your first 30 days, you will develop a deep understanding of the commercial aviation Tracking + solution ecosystem. - You will leverage your experience to quickly learn and master the Veryon Tracking + product suite. - You will develop proficiency in assessing customer needs and demonstrating and showcasing our cutting-edge products. - You will be able to conduct mock demos with various leaders of the Veryon team. - You will collaborate and build relationships with Product, Engineering, and Customer Success teams to prepare a go-to-market territory plan. Objective #2 In your first 90 days, you will partner with marketing & product marketing to build a robust sales pipeline. Prospecting, building relationships, conducting product demos, and closing deals with the airline carriers around the world. Working closely with product marketing, product, engineering, finance, customer success and the executive team to move the pipeline from prospect to customer. You will have your territory plan in full motion with the top 30 prospects mapped and actionable engagement plans established. You will have successfully closed your first deal. Objective #3 In your first 6-9 months, you will travel to key prospects and industry events to meet customers and close deals. You will have closed 2-3 significant deals and continuously expanding your sales pipeline. You are continuing to grow your sales pipeline and be able to forecast potential future business. Your expertise and strong relationships will unlock doors to meetings with all of our top target accounts. Who We’re Looking For – The Personal Competencies That Matter Trusted advisor to customers and colleagues : You have established domain expertise with commercial carriers around the globe, or the sales acumen to develop those connections. You're passionate about diving deep into our product offerings., You have a love for aviation, data and technology, and a deep desire to engage colleagues around delivering groundbreaking solutions to customers. In the commercial airline world, people want to speak with you to exchange ideas on innovation and collaborate on driving operational effectiveness in the industry. Sales Closing Skills: With a proven ability to use consultative sales techniques, you've closed deals north of $50,000 in the global commercial aviation market, AI software or machine learning markets. You're a planner, with sharp focus and attention to detail, orchestrating resources and maintaining comprehensive records across all your prospects. Whether they're ready to make a move now or later, you have the skill to bring deals across the finish line. Business and Technical Acumen: As our customer's "go-to," you're adept at articulating every aspect of our product line, onboarding processes, and operational advantages. Your deep product knowledge pairs seamlessly with a strong understanding of our business domain, and how we add real value for our customers. Expect to juggle long sales cycles (6+ months) and complex customer organizations while collaborating with a dynamic, cross-functional team including sales, product, engineering, and executives. Gets Stuff Done / Accountable: You have shown a track record of hitting and exceeding performance goals in a quota-carrying role within an enterprise software organization. How We Work – The Core Values That We Live By Fueled By Customers: We work hard so our customers can get more uptime. A customer-centered approach is on the forefront of our minds. We’re big on transparent communication with our customers, and we celebrate their wins internally because we love the positive impact we’re making on their lives. Win Together: We focus on the “we” and not the “me”. Collaboration is key, we value diverse backgrounds and skill sets. Our mission is to win as a team, we think everyone plays an integral part in our success. Make it Happen: When we make a commitment, we get it done. We take a proactive approach, we commit, we adapt to evolving landscapes and problems, we tackle problems at every difficulty level. Innovate to Elevate: We set the standard in aviation by embracing and advancing cutting edge technology. We take a fail-forward approach using everything as a learning experience. We encourage creativity and experimentation within our teams. This helps us set the bar high and provide world class expertise in aviation. #LI-Remote

As an Aviation Customer Support Analyst on the Customer Support Team, you will be the first point of contact for troubleshooting, issue resolution, and maintenance of applications while collaborating with cross-functional teams to deliver efficient solutions. You will play a pivotal role in providing expert-level support, investigating and resolving application-related incidents, and documenting comprehensive troubleshooting guides and standard operating procedures to facilitate efficient issue resolution and knowledge sharing within the team. The ideal candidate will be highly motivated, personable, and have a strong sense of urgency. You will work closely with development teams, QA engineers, and other stakeholders to identify, communicate, and resolve technical issues, implement monitoring solutions for performance optimization, and manage and prioritize incidents based on severity. We are looking for someone with experience supporting software based on SQL Server, with basic knowledge of C# or similar coding experience being a strong asset. Proficiency in English at a native level is a must, along with experience supporting B2B customers in an international context. Strong organizational and time management skills are essential, with the ability to manage multiple roles and projects while remaining calm under pressure and adaptable. In your first 30 days, you will complete orientation to understand the company's culture, policies, and team structure, gain access to relevant systems and tools, and shadow team members to learn current processes. You will review supported applications, engage with stakeholders, and begin handling minor support issues under supervision. By your first 3 months, you will independently manage current projects, kick off a new internal development project, and contribute significantly to the documentation and knowledge base. You will identify areas for process improvement, propose and implement optimizations, and engage more actively in collaboration with development and QA teams. Within your first 6 months, you will advance your knowledge and skillset by handling complex incidents, initiating or contributing to projects aimed at proactive monitoring and performance optimization, and actively sharing expertise through training sessions and mentoring newer team members. Collaboration with the team lead to finalize strategies for continuous improvement and contribution to a long-term support plan will be a key focus.,