Customer Success Specialist

Job Title: Customer Success Specialist

Experience Required: 1 yr+ (preferred- any prior experience in customer-facing role)

Shift Commitment: 7:30 hrs daily(Day shift)

Working days: 5.5 days

Job Module: Onsite

Location: Dehradun, Uttrakhand

Company Overview:

We were the No.1 ranked software company in India on Trustpilot with more than 1500+ 5-star reviews. We have incredible proof of THOUSANDS upon THOUSANDS of SUCCESS STORIES of our customers getting results using our product. Long story short, we’re in our expansion phase and expecting 150% growth in 2025.

Know more about us by visiting the link:

The only reason FlexiFunnels is growing the way it is is because of our amazing team.

And now, we’re looking for that “special someone” to help contribute to the growth of our customer's success and retention. That’s where you come in, maybe – let’s see. Does This Sound Like You?

Responsibilities:

• Build and maintain strong, long-lasting customer relationships
• Ensure the successful implementation of the company's solutions for clients
• Proactively manage the customer lifecycle and ensure customer retention
• Identify and drive opportunities for customer engagement and renewal opportunities.
• Assess, clarify, and validate customer needs on an ongoing basis
• Prepare and deliver customer presentations and performance reviews
• Track and report key account metrics
• Provide feedback to the product development team based on insights gathered from customer interactions.
• Provide email support to customers using canned templates, also resolve their queries by providing real-time solutions.

Qualifications:

• Excellent communication skills, both written and verbal, with the ability to engage and build rapport with customers.
• Customer-oriented and able to adapt/respond efficiently and professionally.
• Empathy and patience to understand customer needs, challenges, and objectives.
• Strong problem-solving skills to identify and address customer concerns effectively.
• Coachable and open to learning new techniques and processes.
• Ability to work independently and collaboratively within a team.
• Analytical skills to interpret customer data and metrics, identify trends, and make data-driven decisions to improve customer success.

Perks of joining Flexifunnels:

• Opportunity To Work With Top Brains At A Fast Growing Startup
• Great networking opportunity to learn, work, and grow with like-minded people.
• Opportunity to develop impeccable work ethics & and make yourself ready to get success in the real world
• Practical Exposure
• Performance-based Incentives