Customer Success Manager

Company Description

Vrinsoft Technology Pvt. Ltd., the No.1 mobile app development company in India, has been committed to client success for over 15 years. With recognition for expertise in AI/ML, Digital Transformation, and more, we serve clients in regions including the USA, UK, and Canada. Our team of 200+ professionals delivers reliable solutions, developing over 2,000 apps across industries like retail, healthcare, and fintech. We focus on providing smooth and effective app development experiences for businesses of all sizes.

Experience : 7+ Years,

Proven experience in IT Service,

Role Description

This is a full-time role for a Customer Success Manager, located on-site in Ahmedabad. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building strong relationships and providing exceptional customer service. Tasks include analyzing customer feedback, developing strategies for customer success, and addressing customer inquiries in a timely manner.

We at Vrinsoft are looking for a Customer Success Manager. Ideal candidate will play a major role in Operational and Technical support to assigned portfolio of clients and support them at every single stage and focus on building long-lasting professional relationships

What we are looking for:

Strong Personality  

Good Communication Skill  

Customer centric with analytical skills  

Develop strong bonds with clients  

Build Trust and Transparency with Clients  

Good Interpersonal skills, ability to coordinate with internal departments for delivering on customer needs

Evaluate and Analyze customer needs  

Acts as customer Advocate  

Past experience in cross sell/Upsell

Technical background ( BE/MCA) will be an advantage

Process driven,  Ability to manage  recurring business,  onboarding new clients  

Qualifications

• Customer Satisfaction and Customer Retention skills
• Analytical Skills to evaluate customer feedback and develop strategies
• Relationship Building and Customer Service skills
• Excellent communication and problem-solving skills
• Ability to work collaboratively with cross-functional teams
• Experience in the IT or mobile app development industry is a plus
• Bachelor's degree in Business, Marketing, or related field