Customer Success Manager

Job Description

Recruiterflow is an AI-first RecOps platform built for ambitious recruiting agencies. We offer an integrated ATS & CRM with powerful automation features to streamline recruiting operations. Our mission is to transform how recruiting agencies function by turning hiring into a structured sales process—helping them close roles faster, engage top talent better, and scale with confidence. We’re already among the top 5 players in the industry, and our next milestone is to break into the top 3 within the next three years. We’re looking for a passionate Customer Success Manager with customer-facing experience and hands-on onboarding or implementation experience. This is a ground-up role, perfect for someone who’s excited to build and scale customer success processes from scratch, own customer relationships end-to-end, and influence best practices across the customer lifecycle. This role will involve users across North America and Europe. Responsibilities Develop and maintain strong, trusting relationships with customers, serving as their advocate within Recruiterflow. Onboard new clients effectively, ensuring a smooth transition and providing comprehensive product training and guidance. Understand customer goals, challenges, and workflows to tailor solutions that maximize value and address specific needs. Proactively engage with clients to drive platform adoption, usage, and feature utilization, ensuring customer satisfaction and retention. Act as a liaison between clients and internal teams, conveying feedback, feature requests, and issues for resolution. Analyze customer usage data to identify trends, opportunities, and areas for improvement. Collaborate with the sales and marketing teams to contribute to the growth and expansion of the customer base. Continuously refine and optimize customer success strategies and processes. Requirements Proven experience of 4+ years in a customer-facing role within SaaS or at a recruiting agency Strong communication and interpersonal skills, with the ability to build rapport and communicate effectively with diverse stakeholders. Deep understanding of customer success principles and methodologies, focusing on customer satisfaction and retention. Analytical mindset, comfortable interpreting data and using it to drive decisions and actions. Proactive problem-solving skills, with the ability to navigate complex situations and resolve issues efficiently. Show more Show less