Customer Success Manager

About LuxuryKase

LuxuryKase is a premium phone case brand dedicated to offering stylish, high-quality accessories that combine elegance and functionality. We are seeking a motivated E-commerce Operations Specialist to join our team and enhance our customer experience through effective management of our Shopify store’s abandoned cart recovery and non-delivery report (NDR) processes.

Job Responsibilities

• Abandoned Cart Recovery: Monitor and analyze abandoned cart data on our Shopify platform, implement strategies to recover lost sales, and optimize email/SMS campaigns to re-engage customers.
• NDR Management: Track and resolve non-delivery reports, coordinate with logistics partners to address delivery issues, and ensure timely communication with customers to maintain satisfaction.
• Customer Experience: Respond to customer inquiries related to abandoned carts and delivery issues, ensuring a seamless and professional experience aligned with LuxuryKase’s brand values.
• Data Analysis: Use Shopify analytics and third-party tools to track performance metrics, identify trends, and suggest improvements to reduce cart abandonment and NDR rates.
• Campaign Optimization: Collaborate with the marketing team to refine abandoned cart email flows, discount strategies, and customer retention initiatives.
• Process Improvement: Develop and implement SOPs for handling abandoned carts and NDRs to streamline operations and improve efficiency.

Requirements

• Experience: 1-2 years of experience in e-commerce operations, preferably with Shopify, focusing on abandoned cart recovery or customer service.
• Skills:
• Familiarity with Shopify’s admin panel and apps like Klaviyo, Gorgias, or similar tools for abandoned cart and customer support.
• Strong understanding of logistics and NDR resolution processes.
• Excellent communication skills for customer-facing interactions.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Qualities: Detail-oriented, proactive, and customer-centric with a passion for delivering luxury experiences.
• Education: Bachelor’s degree in business, marketing, or a related field (preferred but not mandatory).
• Bonus: Experience with luxury or fashion e-commerce brands and knowledge of email marketing best practices.

Why Join LuxuryKase?

• Be part of a growing luxury brand with a focus on quality and customer satisfaction.
• Opportunity to take ownership of critical e-commerce processes and make a direct impact on sales.
• Collaborative and dynamic work environment with room for growth.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person

Speak with the employer
+91 9958963801