Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Arting Digital
>
Customer Success Manager

Customer Success Manager

Arting Digital

3 - 5 years

7 - 8 Lacs

Bengaluru

Posted:15 hours ago| Platform:

Apply

Skills Required

IT services Customer acquisition Customer satisfaction Process improvement Customer retention Account management Customer engagement Technical support Logistics CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Salary":"7-8 LPA" , "Remote_Job":false , "Posting_Title":"Customer Success Manager" , "Is_Locked":false , "City":"Bangalore North","Industry":"IT Services","Job_Description":" Position - Customer Success Manager

Experience - 3-5 yrs
Location - Bangalore
Notice Period - Immediate joiner-15 days
Qualification- Any graduation
Skills - customer acquisition, technical support, handling customer queries (both technical and non technical), should have an exposure in handling teamJob
Roles and Responsibilities:

Leadership & Strategy:
Lead and scale the Customer Success function, driving retention and expansion strategies to ensure our customers maximize value from eShipzs platform.
Customer Relationship Management:
Build and maintain strong relationships with key clients to ensure customer satisfaction, resolve escalations, and identify growth opportunities.
Team Development:
Mentor, coach, and grow the customer success team. Set performance goals, provide feedback, and foster a collaborative, customer-centric culture.
Customer Retention & Growth:
Develop and execute strategies to increase customer engagement, improve retention rates, and identify upsell and cross-sell opportunities.
Data-Driven Approach:
Leverage customer success metrics (e.g., NPS, churn, retention, etc.) to continually optimize processes and drive improvements in customer satisfaction.
Collaboration:
Work closely with the sales, product, and support teams to ensure seamless customer onboarding, product adoption, and satisfaction.
Customer Advocacy:
Act as the voice of the customer within the organization, providing feedback and insights to the product and leadership teams.
Process Improvement:
Continuously refine customer success processes, workflows, and tools to drive efficiency and ensure scalability. Key Requirements:
Proven experience (3+ years) in customer success, account management, or a
related role, preferably in SaaS or logistics solutions.
Strong leadership skills with experience managing and growing teams.

Excellent communication and relationship management skills.

Data-driven mindset with a passion for customer success metrics and outcomes.

Ability to work cross-functionally and influence stakeholders at all levels.

Strong problem-solving skills with the ability to manage escalations and navigate complex customer relationships.

Experience working in a fast-paced startup environment is a plus.

","Job_Type":"Full time" , "Job_Opening_Name":"Customer Success Manager" , "State":"Karnataka" , "Country":"India" , "Zip_Code":"560001" , "id":"107457000046627962" , "Publish":true , "Date_Opened":"2025-07-24" , "Keep_on_Career_Site":false}]

More Jobs at Arting Digital

ASP.Net Backend Developer

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

React js developer

Chennai, Tamil Nadu, India

3 - 3 yrs

Salary: Not disclosed

Golang Developer

Pune, Maharashtra, India

2 - 5 yrs

Salary: Not disclosed

Delivery Manager

Bengaluru

3 - 8 yrs

INR 6 - 11 Lacs

Golang Developer

Pune

3 - 6 yrs

INR 6 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Arting Digital

IT Services and IT Consulting

Chandigarh Punjab

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Success Manager