ZINIT

Company Description ZINIT is a B2B SaaS-enabled marketplace that optimizes sourcing for private companies. Our source-to-award solution is driven by AI and includes a powerful eRFX tool, an integrated vendor network, and an easy-to-setup vendor management system. We specialize in helping businesses streamline their procurement processes and achieve cost savings through technology. Role Description This is a full-time on-site role for a Customer Success Manager located in Noida. The Customer Success Manager will be responsible for ensuring customer satisfaction, enhancing customer retention, and building strong relationships with clients. Day-to-day tasks include addressing customer inquiries, resolving issues, analyzing customer data for insights, and working with other departments to deliver an exceptional customer experience. Qualifications Customer Satisfaction and Customer Service skills Analytical Skills and the ability to derive insights from data Customer Retention and Relationship Building skills Excellent communication and interpersonal skills Ability to manage multiple tasks and meet deadlines Bachelor's degree in Business, Marketing, or related field Previous experience in a Customer Success or similar role is a plus