ZINIT is a B2B SaaS-enabled marketplace that optimizes sourcing for private companies. Our source-to-award solution is driven by AI and includes a powerful eRFX tool, an integrated vendor network, and an easy-to-setup vendor management system. We specialize in helping businesses streamline their procurement processes and achieve cost savings through technology.

Role Description

This is a full-time on-site role for a Customer Success Manager located in Noida. The Customer Success Manager will be responsible for ensuring customer satisfaction, enhancing customer retention, and building strong relationships with clients. Day-to-day tasks include addressing customer inquiries, resolving issues, analyzing customer data for insights, and working with other departments to deliver an exceptional customer experience.

Qualifications

Customer Satisfaction and Customer Service skills
Analytical Skills and the ability to derive insights from data
Customer Retention and Relationship Building skills
Excellent communication and interpersonal skills
Ability to manage multiple tasks and meet deadlines
Bachelor's degree in Business, Marketing, or related field
Previous experience in a Customer Success or similar role is a plus

More Jobs at ZINIT

Customer Success Manager

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

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Customer Success Manager