Posted:2 days ago|
Platform:
On-site
Full Time
Position: Customer Success Manager
Location: Gurgaon (Hybrid)
Type: Fulltime with BayOne
Responsibilities:
Skills Required
Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba
Communication and interpersonal skills
Problem-solving and analytical thinking
Product knowledge and technical expertise
Time management and organization
Data analysis and interpretation
Strategic thinking and planning
Benefits of a CSM
Increased customer satisfaction and loyalty
Reduced churn rate
Improved customer retention\
Enhanced product adoption
Revenue growth through upsell/cross-sell opportunities
Typical Career Path
Customer Support Representative
Account Manager
Customer Success Manager
Senior Customer Success Manager
Director of Customer Success
BayOne Solutions
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