Customer Success Manager

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions with exponential growth year over year. As our disruptive technology gains recognition, we are expanding our team and seeking forward-thinking, competitive individuals to support our continued growth. As a Customer Success Manager at Netradyne based in Bengaluru (Hybrid) and operating in the PST timezone, you will be a key player in ensuring our customers achieve their business objectives and maximize the value of our AI-powered fleet safety solutions. This role requires 2-4 years of experience and offers a unique opportunity to drive customer engagement, retention, and expansion at scale. Your responsibilities will include identifying revenue growth and expansion opportunities, collaborating with sales for revenue retention, proactively managing customer retention and churn mitigation, employing tech-touch and scaled engagement strategies, nurturing strong customer relationships, and leveraging data-driven insights for decision-making. You will work closely with cross-functional teams to ensure a seamless customer journey from onboarding to renewal and expansion. To excel in this role, you should possess 2-4 years of experience in Customer Success, Account Management, or related roles in a SaaS company. A revenue ownership mindset, expertise in scaled customer success, customer-centric and growth-oriented approach, analytical skills, strong communication abilities, and tech-savviness are key qualifications and skills required. Familiarity with Gainsight and CRM platforms like Salesforce is preferred. Joining Netradyne means working with cutting-edge AI technology in a dynamic and innovative environment. You will be part of a customer-centric team that values ownership, collaboration, and growth. This role offers competitive compensation and benefits with opportunities for career advancement, with a salary ranging from 15-20 LPA based on experience. If you are passionate about driving customer success at scale, seizing revenue expansion opportunities, and embracing a growth-oriented mindset, we invite you to apply for this exciting opportunity at Netradyne. Your dedication to customer success and revenue growth could make you an ideal fit for our team. We look forward to hearing from you! To explore available job openings and apply, please visit Netradyne's careers page at Netradyne.com/company/careers. Remember, Netradyne is an equal-opportunity employer, and only direct applicants are encouraged to apply.,