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3.0 - 7.0 years

0 Lacs

kolkata, west bengal

On-site

As a Director of Sales & Marketing, you will be responsible for developing avenues of revenue generation within existing clientele and establishing a robust Customer Retention strategy to ensure consistent growth. Your primary focus will involve managing and nurturing strong relationships with customers, with close coordination with the Sales & Marketing Team, Plant, and Finance departments in Mumbai and Ahmedabad. Your key responsibilities will include building and enhancing engagement with current customers to drive sales and increase lifetime value. You will be tasked with designing and executing Customer Retention Strategy and Programs, optimizing business development plans, and achieving the company's sales objectives. Additionally, you will be in charge of creating and overseeing monthly, quarterly, and annual budgets for the Sales Team. In this role, you will need to manage customer segmentation, set relevant Key Performance Indicators (KPIs), and collaborate with customers to understand their business needs and objectives. Your duties will also involve identifying growth opportunities in key customer segments, effectively communicating product value through presentations and proposals, and overseeing customer communication programs across various channels. Furthermore, you will be expected to stay informed about geographical and industry-specific trends, assist in sales plan development, and provide regular reports on Business KPI performance. Ensuring full visibility into the sales pipeline, coordinating daily events, handling customer interactions for orders, price revisions, and delivery schedules, as well as managing sales order processes and dispatch details will be part of your daily tasks. Your role will also involve coordinating with the plant for material updates, resolving delivery-related issues, and generating necessary documentation for customer orders. By maintaining a proactive approach towards customer satisfaction and efficient sales operations, you will contribute to the overall success of the Sales & Marketing department. If you are a dynamic and strategic professional with a background in PGDM/MBA (Sales & Marketing) or equivalent, along with a Bachelor's degree in BBA/BBM or BTech, and possess a passion for driving revenue growth and customer retention, we invite you to join our team and make a significant impact in the Sales & Marketing domain.,

Posted 17 hours ago

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a CRM Specialist at WS Audiology, you will play a crucial role in optimizing the sales cycle, from customer segmentation and planning to execution and follow-up. Your expertise in customer segmentation, sales territory management, sales enablement, and marketing automation will be essential in driving the business transformation and reaching more people effectively. Your responsibilities will include leading the execution of customer segmentation models, preparing strategic sales plans, overseeing customer meetings and follow-up activities, establishing metrics for tracking sales impact, managing sales and marketing campaigns, and utilizing marketing automation platforms to streamline lead generation and improve conversion rates. Additionally, you will be responsible for overseeing virtual and in-person events, ensuring the quality and integrity of master data, implementing service quality management programs, tracking sales performance, managing sales enablement tools, optimizing CRM systems for both B2B and B2C sales operations, improving the shopping and fitting experience for customers, refining sales territory management, and developing training programs for sales teams. To excel in this role, you should have a minimum of 5-8 years of experience in sales operations or related roles, with at least 5 years in a leadership capacity. Proficiency and proven certification in Salesforce.com (B2B & B2C) is mandatory, along with experience in utilizing other sales enablement and marketing automation platforms. Strong analytical skills, excellent communication, project management abilities, and a customer-first mindset are essential for success in this position. At WS Audiology, we are dedicated to providing innovative hearing aids and hearing health services to improve the quality of people's lives. Join our global team of 12,000 colleagues across 130 countries and be part of a company that values diversity, care, and celebrates success. If you are ready to make a difference and unlock human potential by bringing back hearing for millions of people worldwide, we look forward to hearing from you.,

Posted 21 hours ago

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1.0 - 3.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Role - Product Manager Experience - 1+ yrs experience in core product management from reputed institute is mandatory Location - Mumbai About Us We are surrounded by the world&aposs leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world&aposs most valuable restaurant company on the internet, superfast. The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build &aposThe World&aposs Largest Internet Restaurant Company' in the last few years. Rebel Foods' current presence in India, UAE & UK with close to 50 brands and 4500+ internet restaurants has been built on The Rebel Operating System. While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core. We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods. https://spirit.rebelfoods.com/why-is-rebel-foods-hiring-super-talented-engineers-b88586223ebe https://spirit.rebelfoods.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method- cb5b0cea4dc8 https://spirit.rebelfoods.com/winning-the-last-frontier-for-consumer-internet-5f2a659c43db https://spirit.rebelfoods.com/a-unique-take-on-food-tech-dcef8c51ba41 Key Responsibilities: ? Product Strategy & Vision: Own the product roadmap within the D2C charter, prioritize features and improvements based on data, customer feedback, and business goals ? Customer Focus: Champion the customer by building delightful & transparent experiences for different types of users, driving sustainable growth and business impact. Deeply understand customer behaviour, needs & pain points ? Data-Driven Decision-Making: Use data analytics and customer insights to guide product decisions. Be comfortable with A/B testing, customer segmentation, and performance metrics ? Cross-Functional Collaboration: Work closely with business and operational teams, along with engineering counterparts to bring great products to life ? Product Lifecycle Management: Lead products from conception through to delivery, adoption and continuous improvement. Ensure on-time delivery while building an end product of which you would be proud. ? KPIs and Metrics: Define and track key performance indicators (KPIs) to measure the products success. Provide regular updates to leadership on product performance. Qualifications ? 1+ years of experience into Product management role is preferred; however, if you have demonstrated strong product thinking and execution in related fields (e.g. product marketing, strategy, product design, technical program management, etc.), we would be happy to speak ? Excellent communication and interpersonal skills, capable of working across teams, understanding user pain points and translating it to product & data science requirements ? Record of creating delightful user experiences which are also impactful to the Business ? Proven experience making data-driven decisions, formulating hypotheses & running experiments ? Strong problem-solving skills with the ability to think strategically and execute methodically Good-to-have ? Basic SQL familiarity with tools such as SQL, Google Analytics or similar ? Experience managing cross-functional projects and dealing with non-tech stakeholders ? A love of food (Yes, we have regular tasting sessions at the office!) The Rebel Culture: We believe in empowering and growing people to perform the best at their job functions. We follow Outcome-oriented, fail-fast iterative & collaborative culture to move fast in building tech solutions. Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself and who will be the best fit for our company. We suggest you go through it before making up your mind. Show more Show less

Posted 22 hours ago

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0.0 - 4.0 years

0 Lacs

punjab

On-site

The Market Research Intern at USEReady will play a crucial role in supporting strategic initiatives by providing deep, data-driven insights into the evolving Data and AI landscape. You will collaborate with the Strategy and Innovation teams to explore emerging trends in Agentic AI, data platforms, and enterprise AI adoption. By conducting in-depth market research and applying advanced research methodologies, you will analyze market dynamics, competitive positioning, and client needs within the rapidly evolving tech consulting space. Key responsibilities of this role include conducting detailed market research on Agentic AI, data engineering, cloud platforms, and digital transformation trends. You will also analyze competitive intelligence, benchmark leading players in the AI consulting and enterprise services space, and apply advanced techniques to uncover insights. Supporting go-to-market strategies with data-backed recommendations, designing and analyzing surveys, expert interviews, and secondary research will be part of your daily tasks. Additionally, you will create compelling dashboards and visual reports for internal stakeholders and leadership. To qualify for this position, you should have an MBA (or currently pursuing) from a top-tier institution, preferably with a focus on Strategy, Technology Management, or Analytics. A strong understanding of the Data & AI ecosystem, including Agentic AI, cloud platforms (Azure, AWS, GCP), and enterprise data solutions is required. Proficiency in data analysis tools such as Python, R, SQL, and Excel, as well as experience with data visualization tools like Tableau, Power BI, or Looker, is essential. Familiarity with market research techniques and excellent communication skills are also necessary. Being a self-starter with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment is vital. Prior experience in consulting, tech strategy, or analytics is considered a strong advantage. Working as a Market Research Intern at USEReady, you will gain exposure to cutting-edge Agentic AI and data consulting projects, hands-on experience with strategic market research in a high-growth tech environment, and mentorship from industry leaders in AI, data science, and digital strategy. You will have the opportunity to contribute to real-world business decisions and client engagements. To apply for this position, please submit your resume, a brief cover letter, and any relevant work samples or project portfolios to [careers@useready.com].,

Posted 1 day ago

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1.0 - 5.0 years

0 Lacs

bihar

On-site

Contribute to the long-term growth of Abbott Nutrition products in the territory by increasing awareness among Health Care Professionals (HCPs) on the crucial role of nutrition in enhancing the quality of life. Educate HCPs on the superiority of Abbott products compared to competitor brands. Develop new business opportunities and expand existing business through a comprehensive customer engagement strategy across multiple channels, fostering confidence and loyalty to Abbott brand products. Understand the market dynamics and identify growth opportunities for market share at the customer/account level within the territory. Stay abreast of medical and nutritional science, evolving healthcare trends, and digital advancements to effectively educate a wide network of HCPs about Abbott products. Create and implement multichannel customer engagement plans to drive demand for Abbott brand products, increase recommendations, and enhance market share. Utilize customer segmentation data and behavior analysis to tailor customer engagement and account management strategies. Cultivate strong relationships with HCPs across various levels of responsibility and influence, leveraging existing connections to expand the customer network. Encourage HCPs to endorse Abbott products as the preferred brand by highlighting the significance of nutrition in patient quality of life and emphasizing the value of Abbott products through consultative selling approaches. Craft a Unique Value Proposition from the perspective of HCPs by understanding individual needs and priorities through various touchpoints and engagement activities. Deliver informative sales calls that emphasize the benefits of nutritional interventions and Abbott products, address objections effectively, and secure commitments from HCPs to recommend Abbott products. Develop customer plans to achieve coverage, frequency, and call rate objectives, identifying new leads and customers while ensuring timely reporting of daily activities. Leverage insights from digital and omnichannel activities to refine HCP profiles and customize engagement strategies based on individual preferences and goals. Collaborate with cross-functional teams to support patient education on nutrition and Abbott brands, influence customer choices, and deliver a seamless customer engagement experience. Monitor progress against customer and account objectives, taking necessary actions to meet targets and KPIs as per the account plan. Adhere to compliance and regulatory standards while executing duties. Minimum Qualifications: - Graduate in any field - Major/Field of Study: Medicine, science, pharmaceuticals/nutrition Experience: - Minimum 1+ years of relevant experience - Minimum of 1 year of experience in the Pharma/Nutrition Industry - Up to 5 years of experience for Grade 12, and 5+ years of experience for Grade 13 - Must achieve a 60% score in the written test - Excellent product knowledge translating into effective in-clinic performance - Strong understanding of nutrition science - Ability to establish connections, develop relationships, and collaborate effectively - Proficient in data analysis and a team player (Note: Grades mentioned refer to the internal grading system within the organization),

Posted 2 days ago

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8.0 - 10.0 years

30 - 35 Lacs

Pune

Work from Office

Position : Aftermarket CV Product Manager Summary : This role will have end-to-end product ownership to drive profitable growth of the Commercial Vehicle Business for Garrett Aftermarket. The role will own product strategy definition, understanding the market / customer needs, product roadmap & execution via business cases in collaboration with engineering and sales, customer segmentation definition, value proposition definition & communication strategy, measuring the results of the launches, working with sales and trade marketing to put in place plan to drive revenue profitably. This role also will have to work in a matrix structure with regional marketing managers, as well as cross functionally with engineering, sales, and operations. Key Job Areas of Responsibilities : Research & Analysis for CV IAM segment : Conduct Market & product research Customer segmentation, including segment sizes & needs analysis Competitive intelligence & analysis Business model & Go-To-Market analysis including Channel Strategy Define product value proposition Define Marketing Strategy for value proposition activation Product Portfolio Management for CV IAM segment - NPI (new product) launch strategy, NPI funnel identification & management - NPI Business Case and presentations - NPI process lead & monitoring - Product Portfolio Management - manage product obsolescence - Define product pricing strategy - Manage and improve product catalogue Running the CV IAM segment KPI measurement: revenue and profitability of the segment NPI revenue and profitability measurement against plan / business case NPI: partner with sales & trade marketing to drive revenue Create sales materials / training working with engineering Plan ongoing marketing campaigns for products, communicate value proposition Seek customer feedback on the launches / product strategy Deliver product growth plans for AOP (annual operating plan) / STRAP (strategic plan) Education / Qualifications : - Bachelors degree a must (preferably engineering) - MBA from a good university is preferred Experience - 10 years of experience working in B2B sales or marketing - Experience in a product marketing or product management is a plus - Experience in automotive industry is preferred Key Skills and Knowledge - Excellent Communication Skills (verbal and written) and in-depth understanding of key financial metrics such as revenue and profitability, NPV and payback period - Strong team player in a cross-functional and matrix environment, especially with managing a functional /matrix team with no direct line supervising relationship - Strategic thinking and proven ability to run complex projects - Previous exposure in automotive environment is a plus - Good insight in financial drivers, at ease with relevant financial metrics, Strategic Planning (STRAP), Annual Operating Plan (AOP) - Fluency in English (written and oral), ability to communicate effectively the complex strategies - Self-starter with high customer focus and strong bias for action - Ability to build and sustain collaborative relationships with internal & external stakeholders - Ability to learn quickly and a desire to broaden skills and experience - Analytical thinking and problem solving - Work independently with limited to no supervision - Take ownership and be accountable of your commitment and actions - Multitask on multi-projects, multi-customer, multi-region and multi-technologies - Comfort working with large sets of data, ability to manipulate data and sizing the markets - Ability to challenge status quo and look for improvement opportunities

Posted 3 days ago

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3.0 - 7.0 years

0 Lacs

haryana

On-site

As the CRM Specialist, you will be responsible for the implementation and maintenance of the CRM system, ensuring its proper use by all teams across the organization. Your key tasks will include ensuring the accuracy and quality of customer data in the database, setting objectives for data collection, creating CRM campaigns and customer segmentation in alignment with the brand strategy, and tracking the performance of campaigns and loyalty programs. You will collaborate closely with internal stakeholders such as marketing, retail, sales teams, e-commerce, and merchandising, to analyze campaign performance, communicate insights, and drive improvements. Additionally, you will work with store sales teams to inform them about offers and CRM initiatives, collect feedback to enhance performance, and collaborate with the e-commerce team to ensure a seamless omni-channel customer experience. Your role will also involve partnering with the Call Center to boost phone sales and enhance customer service levels. Furthermore, you will engage with various internal and external stakeholders to align the calendar with business revenue targets. Overall, your contribution will be crucial in optimizing CRM activities, enhancing customer engagement, and driving revenue growth for the organization.,

Posted 3 days ago

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15.0 - 19.0 years

0 Lacs

chennai, tamil nadu

On-site

Join us in creating a future where dreams are realised! At TVS Credit Services Ltd., we are on the lookout for passionate individuals who are ready to turn aspirations into achievements. If you're ready to embark on a fulfilling journey, where you can embrace creativity and innovation to empower people, this is the place for you. Let's build a future together where your talents find their full expression! This position is responsible for designing and executing end-to-end digital marketing strategies to support demand generation and branding goals of the organization. You will drive the strategic direction and execution of our digital marketing initiatives, focusing on utilizing MarTech, Performance Marketing, Analytics Marketing, and Growth Marketing techniques across various channels to achieve desired ROI. By leveraging cutting-edge tools in the market, you will deliver highly accurate analytics and actionable insights. Key Responsibilities: - Develop and implement comprehensive digital marketing strategies aligned with overall business objectives. - Utilize MarTech platforms and tools to optimize digital marketing campaigns, customer segmentation, and targeting efforts. - Drive performance marketing initiatives, including paid search (PPC), display advertising, affiliate marketing, and retargeting to achieve specific KPIs and ROI targets. - Lead the analytics marketing function using data-driven insights to measure campaign effectiveness, customer behavior, and overall marketing performance. Optimize campaigns based on insights and inform future marketing strategies. - Collaborate with cross-functional teams to ensure a cohesive and integrated approach to digital marketing initiatives. - Develop and manage digital marketing budgets, allocating resources across various channels and campaigns. - Stay updated with industry trends, best practices, and emerging technologies in digital marketing to drive innovation and continuous improvement. - Lead and mentor a team of digital marketing professionals, providing guidance, coaching, and development opportunities. Job Requirements: - MBA in Marketing from Tier II or III B-School - 15+ years of proven experience in digital marketing with a focus on MarTech, Performance Marketing, Analytics Marketing, and Growth Marketing techniques. - Strong knowledge and experience with various MarTech platforms, tools, and solutions. - Demonstrated success in driving customer acquisition, engagement, and revenue growth through digital marketing campaigns. - Proficiency in leveraging data and analytics to drive insights and inform marketing strategies. - Excellent understanding of digital marketing channels including SEO, SEM, social media, email marketing, content marketing, and mobile marketing. - Strong leadership and management skills to effectively lead and inspire a team. - Analytical mindset and problem-solving skills to translate data into actionable recommendations. - Strong communication and collaboration skills to work effectively across teams and stakeholders. - Up-to-date knowledge of industry trends, best practices, and emerging technologies in the digital marketing space. - Innovative with good leadership qualities.,

Posted 3 days ago

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2.0 - 6.0 years

0 Lacs

haryana

On-site

You are a strategic, data-driven Senior Executive specializing in Retention Marketing, responsible for developing and implementing strategies to enhance customer loyalty, reduce churn, and increase customer lifetime value (LTV). Leveraging data analytics and customer insights, you will craft personalized retention campaigns across various channels to build strong customer relationships and ensure a seamless experience. Your key responsibilities include developing and executing comprehensive retention marketing strategies, managing multichannel lifecycle campaigns, utilizing data analytics to identify churn drivers and measure campaign effectiveness, creating segmented and personalized marketing campaigns, collaborating with cross-functional teams, designing churn prevention and win-back campaigns, conducting A/B testing for optimization, monitoring key retention KPIs, and utilizing marketing automation platforms, CRM systems, and analytics tools. To qualify for this role, you should hold a Bachelor's degree in Marketing or a related field (a Master's degree is advantageous) and have at least 2 years of experience in retention, CRM, or lifecycle marketing, preferably in e-commerce, SaaS, or subscription-based businesses. Proficiency in CRM platforms such as CleverTap, Salesforce, HubSpot, or Marketo, hands-on experience with email marketing tools and automation platforms, strong data analysis skills, familiarity with analytics platforms, and knowledge of A/B testing, segmentation, and personalization techniques are necessary for this position.,

Posted 3 days ago

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3.0 - 5.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Job Role: Retention Marketing Lead Required Experience: 3+ years Preferred Industry: Ecommerce Agency/Retail/Advertisement Agency Industry: Business Consulting and Services Key Responsibilities: Develop and execute customer retention strategies and campaigns that increase customer loyalty and drive repeat purchases Analyze customer data to identify patterns and trends, and use insights to optimize retention efforts Develop customer personas to understand customer needs, preferences, and pain points Collaborate with cross-functional teams, including sales, customer service, and product development to ensure a cohesive customer experience Develop and manage customer loyalty programs, including rewards and referral programs Create and manage email marketing campaigns, including segmentation, testing, and optimization Implement and manage retargeting campaigns, including dynamic product ads and personalized recommendations Continuously monitor and analyze campaign performance and make data-driven recommendations to improve results. Stay up to date with industry trends and identify new opportunities to improve customer retention and increase customer lifetime value. Qualifications: Bachelor&aposs degree in marketing, business, or a related field 3+ years of experience in retention marketing, with a focus on ecommerce Experience with customer segmentation, data analysis, and campaign optimization Strong written and verbal communication skills, with the ability to create compelling marketing messaging and content Excellent project management skills, with the ability to manage multiple projects simultaneously Creative and strategic thinker, with a passion for developing innovative marketing solutions Strong analytical skills, with the ability to analyze data and make data-driven decisions Experience with Google Analytics and other data analytics tools Show more Show less

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2.0 - 4.0 years

4 - 8 Lacs

Mumbai

Work from Office

Were looking for an awesome Pinterest Client Solutions Manager , who can manage our key accounts globally that would want to advertise on Pinterest. The role would be managing advertising campaigns on Pinterest as well as being the subject matter expert to consult c-level clients. What youll do: Manage and grow post-sale client relationships with top-tier, global advertisers. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team. Serve as external product consultant educating clients and their agencies on product solutions and best practices for Pinterest, and ultimately grow existing business partnerships. Manage significant global structures and scaling challenges with the main objective to ensure continued customer success and growth. Analyze campaign performance data, creatives, and products to offer clients data-driven business insights and at the same time identify new opportunities and strategies to grow customers business (e.g. entering new markets, and launching new products or product updates). Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization, provide step-by-step consulting and guidance from planning to execution of new solutions. Capacity to offer hands-on campaign setup and management services. Resolve clients issues proactively, efficiently, and support by implementing solutions that prevent future problems. Serve as a subject matter expert shedding light on industry trends and insights. Work closely with teams of Account Leads, Industry Directors, Market Leads, Design & creative, Data, and Analytics. What were looking for: A Bachelors degree or higher, preferably in Marketing, Economics, Social Sciences, or similar. Expertise in Performance Marketing (media buying and management): user acquisition with exceptional abilities to follow and reach KPIs. Willingness to study and .understand Pinterest Ads Manager. Detail-oriented and able to successfully manage and execute multiple projects simultaneously. Ability to efficiently communicate internally and externally with excellent communication skills in English. Extensive expertise in social media advertising and data analytics. Experience with media planning, budgeting, and execution of 7-figures media budgets in top-tier markets (US, CA, CEE, MENA, APAC or LATAM) Proven Industry expert in eCcommerce. Proactive attitude with excellent project management, organizational, and analytical skills, including excellent excel skills. Strong knowledge of Product Unit Economics, Customer Segmentation Analysis, and how key product metrics affect the revenue (Retention Rate, ARPU, ARPPU, LTV). Growth hacking mindset. Outstanding knowledge of trends, markets, and opportunities. Experience diagnosing and solving technical problems with product and engineering teams is a big plus

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2.0 - 5.0 years

6 - 10 Lacs

Mumbai

Work from Office

Are you ready to join our digital revolution journey? At Aleph, we re not just part of the digital advertising landscape we re shaping its future. Representing the world s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies. Our mission is to empower advertisers and brands to unlock the full potential of these platforms advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels. With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. Were looking for an awesome Pinterest Client Solutions Manager , who can manage our key accounts globally that would want to advertise on Pinterest. The role would be managing advertising campaigns on Pinterest as well as being the subject matter expert to consult c-level clients. What youll do: Manage and grow post-sale client relationships with top-tier, global advertisers. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team. Serve as external product consultant educating clients and their agencies on product solutions and best practices for Pinterest, and ultimately grow existing business partnerships. Manage significant global structures and scaling challenges with the main objective to ensure continued customer success and growth. Analyze campaign performance data, creatives, and products to offer clients data-driven business insights and at the same time identify new opportunities and strategies to grow customers business (e.g. entering new markets, and launching new products or product updates). Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization, provide step-by-step consulting and guidance from planning to execution of new solutions. Capacity to offer hands-on campaign setup and management services. Resolve clients issues proactively, efficiently, and support by implementing solutions that prevent future problems. Serve as a subject matter expert shedding light on industry trends and insights. Work closely with teams of Account Leads, Industry Directors, Market Leads, Design & creative, Data, and Analytics. What were looking for: A Bachelors degree or higher, preferably in Marketing, Economics, Social Sciences, or similar. Expertise in Performance Marketing (media buying and management): user acquisition with exceptional abilities to follow and reach KPIs. Willingness to study and .understand Pinterest Ads Manager. Detail-oriented and able to successfully manage and execute multiple projects simultaneously. Ability to efficiently communicate internally and externally with excellent communication skills in English. Extensive expertise in social media advertising and data analytics. Experience with media planning, budgeting, and execution of 7-figures media budgets in top-tier markets (US, CA, CEE, MENA, APAC or LATAM) Proven Industry expert in eCcommerce. Proactive attitude with excellent project management, organizational, and analytical skills, including excellent excel skills. Strong knowledge of Product Unit Economics, Customer Segmentation Analysis, and how key product metrics affect the revenue (Retention Rate, ARPU, ARPPU, LTV). Growth hacking mindset. Outstanding knowledge of trends, markets, and opportunities. Experience diagnosing and solving technical problems with product and engineering teams is a big plus #ALEPH Why Join Us? Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. Share our similarities, celebrate our differences. M. Scott Peck #ALEPH

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3.0 - 7.0 years

0 Lacs

kolkata, west bengal

On-site

As a Director in Sales & Marketing, your primary responsibility will be to develop avenues of revenue generation within the existing clientele and build a robust Customer Retention strategy for consistent growth. It is crucial to manage good relationships with customers to ensure customer satisfaction and loyalty. Your role will involve building and maintaining strong engagement with existing customers to increase sales and lifetime value. You will be required to design and implement Customer Retention Strategy and Programs to enhance customer loyalty. Additionally, you will be responsible for the performance and optimization of all plans and strategies aimed at developing business and achieving the company's sales goals. In this position, you will play a key role in preparing and managing monthly, quarterly, and annual budgets for the Sales Team. Customer segmentation and setting Key Performance Indicators (KPIs) accordingly will be part of your responsibilities. You will collaborate with customers to understand their business needs and objectives, profiling customer-centric data. Identifying opportunities to grow the customer database in key segments and effectively communicating the product value through presentations and proposals are essential tasks. You will also manage customer communication programs across multiple mediums, tracking and measuring performance and impact. Understanding geographical and industry-specific landscapes and trends will be important to tailor strategies effectively. You will assist in the development of the sales plan, prepare forecasts, and provide KPI reporting for upper management to aid in organizational planning, financial forecasting, budget setting, and strategic planning. Furthermore, you will ensure the production of regular reports on Business Key Performance Indicator (KPI) performance and provide full visibility into the sales pipeline at every stage of development. Daily calendar planning for the day's events and coordinating with customers for various tasks such as repeat orders, order revisions, price revisions, delivery schedule confirmations, and new developments will be part of your routine. Your role will also involve sharing proforma invoices with customers for order processing, preparing purchase orders on behalf of customers when required, and managing sales order management in SFDC for assigned customers. Coordinating with the plant contact person for material status updates, sharing dispatch details and invoices with customers, and confirming material delivery will be crucial. In case of any complaints regarding material delivery or quality, you will need to coordinate with customers and generate case and credit notes in SFDC when necessary. Additionally, coordinating with the plant for advance planning of raw materials and stock-keeping orders will be part of your responsibilities in this role. This position falls under the Sales & Marketing category and requires a PGDM/MBA (Sales & Marketing) or Graduation in BBA/BBM or BTech. If you are passionate about driving revenue growth, fostering customer relationships, and leading strategic initiatives in sales and marketing, this role offers an exciting opportunity to make a significant impact.,

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2.0 - 6.0 years

0 Lacs

bareilly, uttar pradesh

On-site

As a Digital Marketing Executive at our company, you will be responsible for implementing and managing various digital marketing strategies. Your expertise in SEO, SMM, and advertising will be crucial in reaching our target audience effectively. Ideally, you should be based in Bareilly or nearby areas to ensure easy access to our office. Your excellent communication skills will be instrumental in liaising with upper management and other team members. In this role, your analytical and problem-solving skills will be put to the test as you work on customer segmentation and other marketing initiatives. You will also be expected to demonstrate strong project management and organizational capabilities to ensure the successful execution of campaigns. If you are a proactive individual with a passion for digital marketing and a keen eye for detail, we would love to hear from you. Don't miss this opportunity to join a dynamic team and make a significant impact in the digital space. To apply for this position, please send your CV to hr@inventive.in or call us at 8171331306. This is a full-time position that offers day shifts, performance bonuses, and yearly bonuses. A Bachelor's degree is preferred for this role, and the work location is in person. We look forward to welcoming a dedicated and talented Digital Marketing Executive to our team.,

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

The Renewal Specialist plays a pivotal role in driving, forecasting, and securing renewals while ensuring exceptional customer experiences. Your focus will be on minimizing churn risk, building strong customer relationships, and identifying opportunities for upsells and cross-sells. Collaborating with Customer Success and Sales teams, you will support customer retention and satisfaction, ultimately driving revenue growth. You will be responsible for developing and executing comprehensive renewal strategies to meet or exceed retention and revenue growth targets. By understanding customer needs and delivering measurable value, you will identify opportunities to maximize customer lifetime value. Building strong relationships with key customers, you will serve as a trusted advisor to ensure satisfaction and retention. Collaborating with Customer Success, Sales, and cross-functional teams, you will drive customer growth and engagement. Additionally, you will address potential barriers to renewal by mitigating risks and resolving customer concerns. Tracking, analyzing, and reporting key renewal metrics to senior management will be a key part of your role. You will continuously enhance renewal processes to improve the customer experience and operational efficiency. The ideal candidate for this role will have at least 5 years of experience in Renewals & Customer Success within Software Solutions Sales. You should have a proven ability to achieve renewal quotas and reduce churn rates consistently. Experience in implementing Q+1 renewal forecast processes and strong analytical skills are required. You should have expertise in reporting on sales results and customer segmentation across regions, channels, and products. A track record of establishing effective review cadences with key partners is necessary for success in this role. As the Renewal Specialist, you will manage the end-to-end renewal process for public sector/Govt accounts, ensuring timely renewals and minimal churn. Proactively engaging with customers to understand their needs and address any concerns will be crucial in fostering long-term partnerships. Collaboration with Sales and Account Management teams to identify and pursue growth opportunities within accounts is essential. Maintaining accurate renewal forecasts and tracking progress in Salesforce (SFDC) is a key responsibility. You should be able to effectively identify at-risk accounts and proactively address issues to improve satisfaction and renewal rates. Strong negotiation and communication skills with extensive experience in Renewal Sales are highly desired. This role at Autodesk offers you the opportunity to be part of a team that helps innovators turn their ideas into reality, transforming how things are made and what can be made. If you are ready to shape the world and your future, join Autodesk and do meaningful work that helps build a better world designed and made for all. Salary at Autodesk is a part of a competitive compensation package based on candidates" experience and geographic location. In addition to base salaries, the compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Autodesk is committed to cultivating a culture of belonging where everyone can thrive. Join Autodesk and help make a better, more sustainable world while building meaningful relationships with customers and growing your career in sales. To learn more about Sales Careers at Autodesk, visit: [Autodesk Sales Careers](https://www.autodesk.com/careers/sales) For more information on Diversity & Belonging at Autodesk, visit: [Autodesk Diversity & Belonging](https://www.autodesk.com/company/diversity-and-belonging) If you are an existing contractor or consultant with Autodesk, please search for open jobs and apply internally.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

You will be joining a global team dedicated to protecting, healing, and nurturing in the pursuit of a cleaner, healthier world. As part of the Information Technology & Digital department, you will play a vital role in championing cyber security, leveraging technology to enhance business operations, and utilizing data to drive innovation in consumer products. Your main responsibilities will include leading the evolution of Reckitt South Asia's data stack, managing data integrity and confidentiality, collaborating with cross-functional teams to integrate analytics solutions, applying mathematical and statistical principles along with AI/ML algorithms to tackle business challenges, staying updated on industry trends, and ensuring adherence to global guidelines as a regional product manager for data solutions. We are looking for a data scientist & analytics lead with 3-6 years of experience in consumer goods/ durables/ retail/ food & beverages/ electronics industry, proficient in Python and relevant libraries/frameworks, experienced in data modeling, visualization, and building/managing data pipelines, possessing strong problem-solving skills, and the ability to manage multiple stakeholders and drive initiatives. Key skills required for success in this role include Data Science, Analytics, Power BI, statistical Analytics, Predictive Analytics, ML, NLP, FMCG, Mix Market Modelling, and Customer Segmentation. We offer a supportive environment that values inclusion and individual growth, where your potential and unique qualities are recognized and appreciated. If you are passionate about leveraging data to drive business value and are excited about contributing to a cleaner, healthier world, we encourage you to apply even if you do not meet every requirement listed in the job description. Your potential and fit with our company culture are equally important to us.,

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

The ideal candidate thrives in a fast-paced, performance-driven environment and will be responsible for delivering a differentiated product that addresses a business need and represents a viable business opportunity. You will work alongside our team of world-class product managers, engineers, data scientists, marketers, UI/UX designers, and ecomm team to achieve 2 main objectives - drive retention rate and improve revenue from repeat customers through innovative features & personalized user journeys. Own the product roadmap for retention marketing channels including email, SMS, and push notifications, with a focus on driving customer engagement and repeat purchases. Define, prioritize, and execute product initiatives that improve user activation, with specific focus on multi-category purchases within the first 60 days of a user's lifecycle. Collaborate cross-functionally with Retention Marketing, Engineering, Data Science, and Creative teams to launch and iterate on personalized user journeys. Build in-house customer segmentation platform and refine user segmentation strategies to tailor retention tactics based on lifecycle stage, category affinity, and browsing history. Drive personalization across retention marketing channels: content, frequency, & channel personalization. Work closely with Data-Science team to build product recommendation models to drive cross-category purchases. Partner with analytics to establish KPIs and build dashboards for performance monitoring, cohort behavior, and funnel drop-off diagnostics. Conduct A/B tests to validate hypotheses around message timing, channel mix, and content personalization. Work closely with the Martech and CRM Engineering teams to identify tooling gaps, streamline campaign execution, and improve targeting capabilities. Advocate for the customer by understanding user behavior across the post-purchase journey and identifying friction points that hinder re-engagement. Stay current on best practices and emerging tools in the retention marketing and eCommerce space to inform product strategy and experimentation roadmap. Manage risks in execution and scrappily unblock team to reach goals. Requirements: - 5 years of product management experience, ideally in eCommerce, consumer tech, or a performance marketing-focused environment. - Deep empathy for users and a customer-first mindset, with the ability to translate user behavior and insights into product requirements. - Comfortable working in fast-paced, multi-time-zone global iterative environments with cross-functional teams (engineering, design, marketing, analytics). - Strong analytical skills with experience using data tools like SQL, Looker, or Mixpanel, or Amplitude to define metrics, derive insights, and drive decisions. - A strong sense of ownership, accountability, understanding of metrics, and drive to move metrics that matter (activation rate, repeat rate, LTV, etc.). - Proven track record of owning and shipping successful features or initiatives in Growth / Retention, CRM, or lifecycle marketing (email/SMS/push). - Preferred: Familiarity with modern marketing automation tools (e.g., Clevertap, Moengage, Klaviyo, Braze, Iterable, etc) and CRM infrastructure. - Excellent written and verbal communication skills, with the ability to align stakeholders and clearly articulate product decisions. - Bonus: Experience working on segmentation models, predictive triggers, or using personalization/ML to power retention initiatives.,

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2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

Harvest Caterers Pvt. Ltd., a renowned catering company based in Kochi, Kerala, with a successful legacy of over 30 years in the South Indian catering industry, is known for its exceptional services in creating memorable culinary experiences for various events. We specialize in providing catering services for weddings, social gatherings, corporate functions, and themed events. With a wide-ranging menu that encompasses diverse cuisines, we have proudly served over 5 crore dishes at more than 1 lakh functions. Our team of over 300 professionals is committed to upholding quality and hygiene standards at every event we cater. We are currently seeking a Marketing Analyst who is highly analytical and detail-oriented, with a genuine passion for the food service and catering sector. As a Marketing Analyst at Harvest Caterers, you will play a key role in supporting the marketing and sales teams by analyzing customer behavior, market trends, campaign performance, and business data. Your insights and recommendations will be instrumental in optimizing our marketing strategies to drive increased bookings and enhance customer satisfaction. Key Responsibilities: - Analyze sales data, customer feedback, and campaign performance to identify trends and opportunities in the catering and hospitality market. - Track and report on key performance indicators (KPIs) such as lead generation, booking rates, customer retention, and ROI. - Conduct competitor analysis and market research to effectively position our catering services. - Develop customer segmentation strategies based on event types, client profiles, and order frequency. - Collaborate with marketing and sales teams to evaluate campaign effectiveness and propose enhancements. - Utilize analytics tools to evaluate the effectiveness of digital and offline marketing initiatives. - Assist in forecasting demand for various event types, including weddings, corporate events, and private parties. - Provide support for email campaigns, website content, and promotional offers. - Create dashboards and reports to communicate insights to leadership and key stakeholders. Required Qualifications: - Bachelor's degree in Marketing, Business, Hospitality Management, Statistics, or a related field. - Minimum of 2 years of experience in marketing analytics, preferably within the catering, hospitality, or food service industry. - Proficiency in Microsoft Excel and analytics platforms. - Familiarity with CRM systems. - Strong understanding of both B2B and B2C customer journeys in catering or event services. - Excellent communication and presentation skills. - Ability to manage multiple projects and deliver insights in a fast-paced environment. Preferred Qualifications: - Master's degree in Marketing or Business Administration. - Prior experience in catering and hospitality management. - Proficiency with marketing software and tools. - Strong analytical skills with keen attention to detail. If you are interested in this exciting opportunity, please reach out to our HR Manager: Mr. Ratheesh - HR Manager Email: hrmanagerharvestcater@gmail.com Phone: +91 92079 52847 Join Harvest Caterers Pvt. Ltd. and be a part of our dynamic team dedicated to delivering exceptional catering services and unforgettable experiences to our clients.,

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2.0 - 7.0 years

6 - 10 Lacs

Prayagraj, Varanasi, Ghaziabad

Work from Office

Job Title: Account Manager Ophthalmology Reports to: Regional Sales Manager Product Line: Antiglaucoma, Anti-infective, NSAIDs, Dry Eye, Steroids, AI + Steroids, and others Essential Functions: Achieve monthly, quarterly, and annual sales targets for assigned ophthalmology portfolio and territory. Promote Amneal s ophthalmology products by building product awareness and creating demand among HCPs. Develop strong in-clinic and institutional business by engaging private practitioners, hospitals, and institutions. Execute new product launches effectively in the assigned territory. Identify and engage key opinion leaders (KOLs) and key business leaders (KBLs) to drive prescriptions. Continuously analyze sales data and market trends to fine-tune territory strategies. Ensure effective customer segmentation and maintain updated customer profiles in CRM (Must-See List). Ensure regular updating of Daily Call Reports (DCR) and align daily activities to business priorities. Create Amneal brand recall by highlighting product differentiators in customer interactions. Ensure the right mix of primary and secondary sales while adhering to collection targets. Additional Responsibilities: Proactively identify and tap into new business opportunities including new hospital entries. Monitor and report competitor activities and assist in creating effective counter strategies. Participate in regional meetings, sales training, and brand strategy sessions. Provide inputs to marketing and medical teams for customer insights and brand positioning. Collaborate with supply chain/distribution teams to ensure timely product availability.

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5.0 - 10.0 years

7 - 12 Lacs

Mumbai, Navi Mumbai

Work from Office

About this Position Are you passionate about B2B marketing, CRM, digital transformation, and customer experienceDo you thrive in a collaborative, fast-paced environment, balancing strategic thinking with hands-on executionThis could be the opportunity you ve been looking for. We are seeking a Specialist CRM & Lead Management to join our customer excellence - marketing & Strategy team in the IMEA region. In this pivotal role, you will manage and execute CRM initiatives, marketing automation processes, and end-to-end service cloud and enquiry management operations. Additionally, you will lead the Voice of the Customer (VOC) program to capture and share customer insights across business units, ensuring these findings help shape future strategies. You will also be instrumental in the future deployment of service cloud and VOC programs across other IMEA countries, aligning with global teams and local SBUs to ensure consistent execution and continuous improvement. This role is critical to Henkel s digital transformation efforts, where you will oversee B2B platform operations, manage relationships with agencies, and collaborate with cross-functional teams to drive business growth and enhance customer experience across the region. What you ll do Service Cloud & Enquiry Management: Oversee the end-to-end Enquiry Management process, ensuring inquiries are handled efficiently and providing excellent customer service. Manage the Service Cloud system to ensure customer inquiries are tracked, resolved, and fed back into the CRM and VOC systems to improve future experiences. Work with cross-functional teams to ensure smooth integration between CRM, Service Cloud, and other customer experience tools. CRM Strategy & Execution: Develop and execute a comprehensive B2B CRM strategy for India, aligned with business objectives such as lead engagement, customer retention, repeat purchases, and improved funnel velocity. Oversee the B2B CRM campaign calendar, collaborating with internal stakeholders and agencies to ensure efficient and impactful campaign execution. Lead the future deployment of CRM strategies and campaigns across other IMEA countries, ensuring consistency and adapting to regional needs. VOC Program Management: Lead the Voice of the Customer (VOC) program in aliment with global VOC team, gathering customer feedback, analyzing trends, and identifying opportunities for improvement. Conduct VOC sessions with local SBUs in India to share insights and findings, facilitating conversations on customer pain points and expectations. Work with the Global Customer Experience team to ensure alignment of VOC activities across regions, sharing key insights and contributing to broader customer experience strategies. Although the role does not own improvement areas, you will play a key role in facilitating feedback sessions and ensuring actionable insights are shared with relevant teams. Marketing Automation & Campaign Management: Use Marketo and other marketing automation tools to create, execute, and optimize lead nurturing campaigns that drive customer engagement and conversion. Ensure the seamless integration of CRM, automation, and VOC data to drive personalized and effective campaigns across all customer touchpoints. Continuously test and optimize campaigns to improve lead qualification, engagement, and ROI. Operations Management in India: Lead and manage CRM and VOC operations in India, ensuring that all campaigns, processes, and tools are aligned with Henkel s regional and global standards. Oversee daily operations, ensuring optimal performance of CRM campaigns, lead management, enquiry handling, and VOC initiatives within India. Cross-Functional Collaboration: Align with local SBUs and the Global Customer Experience team to ensure consistent execution of CRM and VOC strategies across regions. Work closely with internal teams (Marketing, Sales, Customer Service, Product Divisions, eCommerce, Tech) and external agencies to ensure seamless campaign execution and alignment on business objectives. Agency and Stakeholder Management: Manage relationships with external agencies, ensuring timely delivery and high-quality execution of CRM campaigns and VOC reporting. Lead cross-functional teams to ensure alignment on objectives, tracking, and performance measurement. Customer Segmentation & Insights: Develop and implement advanced customer segmentation strategies that leverage VOC insights, CRM data, and market trends to create personalized campaigns. Use data-driven insights to continuously refine customer journeys, optimize lead conversion, and improve overall campaign effectiveness. What makes you a good fit Minimum 5 years of experience in digital transformation and customer experience, preferably in the B2B or manufacturing sector. Hands-on experience with Salesforce Service Cloud, enquiry management systems, and CRM platforms. Proficient in marketing automation tools (Marketo, Adobe, Salesforce). Proven ability to lead VOC programs, analyse feedback, and present strategic insights. Strong background in B2B marketing, with experience influencing both tech and business stakeholders. Excellent project management and agency handling capabilities. Demonstrated experience in multi-country roles with adaptability to regional market needs. Strong communication and presentation skills for engagement with senior leadership. Experience leading teams and driving cross-functional marketing programs. Self-motivated with strong multi-tasking, budget management, and timeline adherence. Some perks of joining Henkel Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children .

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5.0 - 15.0 years

20 - 25 Lacs

Bengaluru

Work from Office

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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5.0 - 10.0 years

7 - 12 Lacs

Mumbai, Navi Mumbai

Work from Office

col-tn-12 col-lg-8 padding-0 centered"> About this Position Are you passionate about B2B marketing, CRM, digital transformation, and customer experience? Do you thrive in a collaborative, fast-paced environment, balancing strategic thinking with hands-on execution? This could be the opportunity you ve been looking for. We are seeking a Specialist CRM & Lead Management to join our customer excellence - marketing & Strategy team in the IMEA region. In this pivotal role, you will manage and execute CRM initiatives, marketing automation processes, and end-to-end service cloud and enquiry management operations. Additionally, you will lead the Voice of the Customer (VOC) program to capture and share customer insights across business units, ensuring these findings help shape future strategies. You will also be instrumental in the future deployment of service cloud and VOC programs across other IMEA countries, aligning with global teams and local SBUs to ensure consistent execution and continuous improvement. This role is critical to Henkel s digital transformation efforts, where you will oversee B2B platform operations, manage relationships with agencies, and collaborate with cross-functional teams to drive business growth and enhance customer experience across the region. What you ll do Service Cloud & Enquiry Management: Oversee the end-to-end Enquiry Management process, ensuring inquiries are handled efficiently and providing excellent customer service. Manage the Service Cloud system to ensure customer inquiries are tracked, resolved, and fed back into the CRM and VOC systems to improve future experiences. Work with cross-functional teams to ensure smooth integration between CRM, Service Cloud, and other customer experience tools. CRM Strategy & Execution: Develop and execute a comprehensive B2B CRM strategy for India, aligned with business objectives such as lead engagement, customer retention, repeat purchases, and improved funnel velocity. Oversee the B2B CRM campaign calendar, collaborating with internal stakeholders and agencies to ensure efficient and impactful campaign execution. Lead the future deployment of CRM strategies and campaigns across other IMEA countries, ensuring consistency and adapting to regional needs. VOC Program Management: Lead the Voice of the Customer (VOC) program in aliment with global VOC team, gathering customer feedback, analyzing trends, and identifying opportunities for improvement. Conduct VOC sessions with local SBUs in India to share insights and findings, facilitating conversations on customer pain points and expectations. Work with the Global Customer Experience team to ensure alignment of VOC activities across regions, sharing key insights and contributing to broader customer experience strategies. Although the role does not own improvement areas, you will play a key role in facilitating feedback sessions and ensuring actionable insights are shared with relevant teams. Marketing Automation & Campaign Management: Use Marketo and other marketing automation tools to create, execute, and optimize lead nurturing campaigns that drive customer engagement and conversion. Ensure the seamless integration of CRM, automation, and VOC data to drive personalized and effective campaigns across all customer touchpoints. Continuously test and optimize campaigns to improve lead qualification, engagement, and ROI. Operations Management in India: Lead and manage CRM and VOC operations in India, ensuring that all campaigns, processes, and tools are aligned with Henkel s regional and global standards. Oversee daily operations, ensuring optimal performance of CRM campaigns, lead management, enquiry handling, and VOC initiatives within India. Cross-Functional Collaboration: Align with local SBUs and the Global Customer Experience team to ensure consistent execution of CRM and VOC strategies across regions. Work closely with internal teams (Marketing, Sales, Customer Service, Product Divisions, eCommerce, Tech) and external agencies to ensure seamless campaign execution and alignment on business objectives. Agency and Stakeholder Management: Manage relationships with external agencies, ensuring timely delivery and high-quality execution of CRM campaigns and VOC reporting. Lead cross-functional teams to ensure alignment on objectives, tracking, and performance measurement. Customer Segmentation & Insights: Develop and implement advanced customer segmentation strategies that leverage VOC insights, CRM data, and market trends to create personalized campaigns. Use data-driven insights to continuously refine customer journeys, optimize lead conversion, and improve overall campaign effectiveness. What makes you a good fit Minimum 5 years of experience in digital transformation and customer experience, preferably in the B2B or manufacturing sector. Hands-on experience with Salesforce Service Cloud, enquiry management systems, and CRM platforms. Proficient in marketing automation tools (Marketo, Adobe, Salesforce). Proven ability to lead VOC programs, analyse feedback, and present strategic insights. Strong background in B2B marketing, with experience influencing both tech and business stakeholders. Excellent project management and agency handling capabilities. Demonstrated experience in multi-country roles with adaptability to regional market needs. Strong communication and presentation skills for engagement with senior leadership. Experience leading teams and driving cross-functional marketing programs. Self-motivated with strong multi-tasking, budget management, and timeline adherence. Some perks of joining Henkel Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

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2.0 - 5.0 years

3 - 4 Lacs

Pune

Work from Office

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines

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2.0 - 7.0 years

3 - 4 Lacs

Kharagpur

Work from Office

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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2.0 - 5.0 years

3 - 4 Lacs

Nagpur

Work from Office

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines

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