Customer Success Manager – AWS Cloud

Job Title: Customer Success Manager – AWS Cloud

Location: Pune, Maharashtra

Job Type: Full-Time

Job Overview

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships.
• Drive adoption of AWS services, ensuring alignment with customer business objectives.
• Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources.
• Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges.
• Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement.
• Guide customers through cloud migration, modernization, and best practice implementation.
• Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.

Must-Have Skills

• Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.)
• Excellent customer relationship management and communication skills
• Ability to translate technical concepts into business value
• Experience with cost optimization and ROI analysis in cloud environments
• Project/account management skills with the ability to manage multiple customers simultaneously
• Analytical problem-solving and performance monitoring skills
• AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)

Good-to-Have Skills

• Experience with specialized AWS services (AI/ML, serverless, DevOps)
• Hands-on cloud migration experience
• Data analysis and visualization skills (QuickSight, Tableau, Excel)
• Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.)
• Change management and internal training experience
• Project management certifications (PMP, Agile, Scrum)

Alternative Skills (Optional)

• Knowledge of Azure, Google Cloud, or multi-cloud environments
• Technical consulting or pre-sales experience
• IT service management (ITIL) knowledge
• Basic scripting (Python, Bash, PowerShell)
• Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot)
• Business analysis and KPI tracking skills

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 3–7 years of experience in cloud computing, customer success, or technical account management
• AWS certifications are highly preferred

Why Join Us

• Work with cutting-edge cloud technologies and enterprise clients
• Opportunity to shape cloud adoption strategies and drive measurable business outcomes
• Collaborative and innovative team environment